Humana: New Enhancements Available in Vantage

Humana’s June Updates in Vantage from 6/30/21:

Agents,
The June updates for Vantage are now available. Read below to see how Vantage has changed for you.

 

NEW! Order ID Cards:
Agents now have the ability to Order an ID card through the My Humana Business section for active medical members if a request has not been made in the last 14 days. Whether the request is successful or not, you will receive a message once the button has been selected. However, if the request is unsuccessful, you should select the Service Inquiries link in the pop up message and create a service inquiry for your member.

This new feature is located on the Consumer Profile page for your active members as an easy to click button.

Telephonic Consumer Protection Act (TCPA)
Vantage is now running a compliance check on member phones to check if they are requesting to not be called. You will now see that members who are protected under TCPA will have a red “Humana Do Not Call” statement by the telephone icon.

Inactive Policies Report
We have changed this Report from displaying all of the Inactive policies to showing only the most recent. Located on the card and within the My Humana Business Center under the Reports tab, the report will now only show the Inactive policies from the last 3 months (previously displayed the past 24 months). Inactive Policies will still be available for 24 months and can be accessed using the filters and search functionality in Business Center.

BACK AGAIN! Upload Paper Applications
This feature has now been turned back on! You will once again be able to upload your paper applications through the Quote & Enroll card. The Upload Paper Application feature allows you to attach paper applications electronically and upload to Humana securely with a success message. Please visit Humana MarketPOINT University for more information and training on this feature.

 

Eligibility Tool: The DSNP eligibility tool is now displaying the Medicare ID in the results section.

 

LEARN MORE ON ALL THE UPDATES HERE

 

Anthem Onboarding: A Simpler Experience Starts NOW!

Anthem communication from 6/25/2021:

Anthem is improving the Broker Onboarding Experience with You in Mind!

It’s our goal to make Anthem easier to do business with. That’s why our NEW simplified broker onboarding experience and appointment process is designed to save you time!

Effective June 25, 2021, we’re adding system enhancements that will streamline and simplify the broker onboarding process:
• Our “Initiate Appointment” email to our brokers has been updated to clarify the appointment process and provide simple next steps.
• Broker appointment forms are pre-populated to save time, avoiding repeated data entry.
• Brokers will now be able to acknowledge and sign forms with a SINGLE CLICK!
• Our agency and agent dashboard appointment status has been updated to provide more descriptive status information.
• We’re expanding our bulk upload functionality for our agency partners to include up to 1,000 new agents in a single submission.
• Our broker release process has been fully automated so release requests can be submitted and processed in a few quick steps electronically.
You asked and we listened! We have streamlined the steps in the broker onboarding process to make selling easier than ever!

 

Need more information or have questions? Please feel free to reach out to CSM’s Contracting Department.

 

 

 

NAHU’s 2022 Medicare Certification – Added Bonus

National Association of Health Underwriters announcement on 6/25/21:

Beginning in July, NAHU will provide Medicare specialists with a 12-month subscription of content that elevates the design and implementation of plans that coordinate well with Medicare. Each month will focus on a timely topic helping agents better understand Medicare’s future, marketing strategy, new guidance, and the nuts and bolts of day-to-day client service.

For only $100, you receive programming focused on all things Medicare, in addition to the Medicare, Medicare Advantage training. This resource is accessible through NAHU’s Online Learning Library, convenient and a good source for future reference. Each month you receive a new topic.

July’s content will focus on re-engagement and AEP preparedness
• Annual AEP Certification Kickoff
• Prepping Brokers and Their Clients for the AEP
• Changes from the Past Year and Newly Released PY 2022 Marketing Guidelines

August’s content will focus on marketing
• Marketing Tips
• Provider Marketing
• Community-Based Marketing
• Retail Marketing
• Social Media
September’s content will focus on leveraging your AEP through technology
• Medicare Technology Tools
• www.Medicare.gov
• Quote/Enroll Vendors

Working with Medicare beneficiaries, you are obligated to complete the annual certification testing in order to write with your preferred plans. NAHU offers an easier certification that requires less of your time, has added value and is more affordable. NAHU is the resource that supports your Medicare business. For $100, get 12 months of timely content, in addition to the NAHU Medicare, Medicare Advantage and Compliance Requirements certification. Completing NAHU’s annual certification provides more than a certificate. Pass the exam and receive a nationally recognized logo to market your expertise.

The Medicare, Medicare Advantage and Compliance Requirements certification will be available to purchase on July 1. Visit the NAHU website for more information.

 

If you have any follow up questions regarding NAHU’s 2022 Medicare training, please contact your Cornerstone Senior Marketing Rep today!

Humana: Earn an Extra $50 Per MA/MAPD Enrollment Submitted

Humana Highlight: Member Care Assessment- Earn an extra $50 per enrollment!

Earn $50 for completing a Member Care Assessment post enrollment for each new application. Take the additional certification, if you haven’t already, within the Humana MarketPoint University.

Not Trained Yet?  Click Here To Access The Course: Revel Portal – Member Care Assessment.

DOWNLOAD THE REVEL PORTAL GUIDE HERE

MCA Course Completion

Please follow these directions If you have recently completed the course and have not received the Revel email or the password window has expired:

  • I did receive my Revel email, but I can’t log in OR the 24-Hour password window has expired OR I completed the training and it’s been 3 days and I still can’t find my email OR I deleted my email?
    • Close all browsers.
    • Go to the revel webpage (through Vantage or https://connect.revel-health.com/amplify).
    • Try to log-in with the appropriate email address. If that email address does not work, try using all lowercase letters in the email (some browsers automatically uppercase i.e. iphones) as many of the SOLAR email addresses are in all lowercase. Try to ensure agents are using the most-up-to-date browsers (Internet explorer is presenting issues as Microsoft has changed browsers).
    • Hit forgot password and follow the prompts.

MCA Rules and Guidelines

  • Surveys must be completed within 5 days after enrollment
  • Surveys can be completed on all new enrollments including plan to plan changes
  • Surveys must be completed through the Revel Website

 

MCA Benefits

  • Human Care. The assessment will allow agents and Humana to understand and help address members’ immediate needs and whole person health, including food insecurity, access to pharmacies, loneliness and functional health status.
  • Ease of Use. This short survey, that is optional for members, will likely take less than 10 minutes to complete. While it is designed to be completed immediately following enrollment, you’ll have up to 5 business days of application signature date to work with the member to complete the assessment, if the member wishes to complete it.
  • Agent Payment. With every survey completed on a member that is confirmed by CMS, you will be eligible to earn a one-time $50 payment for your assistance, as long as all requirements are met.

 

 

Access  the Training  = click here to access training

 

 

  1. Take the Member Care Assessment training on

Humana MarketPoint University accessible via Vantage.

 

  1. Look for an email after you’ve completed training

to register with Revel, the platform that hosts the MCA

survey and captures data. If you don’t see the email,

be sure to check your spam.

 

  1. Complete your Revel registration.

 

  1. Enroll clients using Humana’s online enrollment tools

like Enrollment Hub or FastApp through Vantage.

 

  1. After enrollment, ask the member if they are willing to

take an optional seven to 10 minute health survey that

will help Humana better serve them. Let them

know that the survey is completely optional, that their

responses will not affect their premium or benefits in

any way and that they can stop the survey at any time.

Do not pressure members into completing the survey if

they do not feel comfortable doing so as this is

prohibited.

 

  1. If the member would like to complete the survey, log

into Revel online and follow the scripted survey. Once

the survey is complete, Revel will send survey

results to Humana for additional screening and

member follow-up.

 

  1. If a member states that they are experiencing food

insecurity, loneliness/social isolation or

transportation barriers, immediately direct them

to appropriate resources using them Bold Goal Whole

Health Toolkit.

 

  1. If all of the requirements outlined in your contract

and applicable training are met, including ensuring

the survey was only given to members who agreed

to participate in it and after their enrollment is

complete, you can earn an extra cash incentive (up

to $50/survey*). Check your contract for additional

details and requirements.

 

Key Links & Documents:

2021 SDOH Agent Whole Health Toolkit: https://ignitewithhumana.com/ed/playbooks/bold-goal/bold-goal-whole-health-toolkit/

 

More UCT Updates Coming Your Way

UCT UPDATE: PRODUCT AND PROCESS ENHANCEMENTS!

AVAILABLE NOW:

  • UCT HAS AN AUTOMATED QUOTING SYSTEM IN PLACE FOR OUR PRODUCTS SUBMITTED
    ELECTRONICALLY VIA THE AGENT PORTAL. THOSE PRODUCTS ARE: NEW GENERATION DENTAL,
    VISION, & HEARING, MEDICARE SUPPLEMENT, FINAL EXPENSE, AND CRITICAL ILLNESS.

 

  • WE ALSO HAVE AVAILABLE AN ENHANCED FINAL EXPENSE POLICY WITH TOBACCO & NON –
    TOBACCO RATES FOR MALES AND FEMALES IN 29 STATES!

 

  • UCT NOW OFFERS BOTH THE CURRENT NEW GENERATION DENTAL, VISION, AND HEARING PLAN
    AND A RECENTLY APPROVED PREMIUM DENTAL PLAN (CURRENTLY AVAILABLE IN OKLAHOMA,
    NEBRASKA, MICHIGAN, MISSISSPPI, & TEXAS). 5 MORE STATES ARE PENDING DEPARTMENTS OF
    INSURANCE APPROVALS FOR THE NEW PLAN.

 

  • UCT HAS MADE PREMIUM RATE REDUCTIONS FOR THE UCT MEDICARE SUPPLEMENT PLANS IN
    IOWA, TEXAS, KENTUCKY, AND SOUTH CAROLINA. OUR RATES CONTINUE TO BE COMPETITIVE IN
    OHIO, PENNSYLVANIA, GEORGIA, AND MISSOURI!

 

  • UCT HAS NOW PUT OUR PRODUCTS ON THE CSG ACTURIAL RATING TOOL. PRODUCTS INCLUDED
    ARE: NEW GENERATION DENTAL, VISION, & HEARING, THE NEW PREMIUM DENTAL, VISION, AND
    HEARING, FINAL EXPENSE WHOLE LIFE, CRITICAL ILLNESS, AND MEDICARE SUPPLEMENT.

 

If you have any questions or want to get contracted with UCT, please reach out to your CSM Sales Rep.

All New! Now Quote & Enroll Ameritas Plans on CSG

 

BIG NEWS!! You can now quote and submit an e-application for Ameritas plans on the CSG Actuarial dental platform.

 

Dental Tools Now Include Ameritas. CSG Actuarial continues to improve agent tools and technology. When running a quote, just click Apply Now!

  1. Multiple electronic signature options
  2. Complete application in just minutes
  3. Submit directly to carrier

 

VIEW VIDEO TUTORIALS HERE

 

If you have any further questions regarding our CSG Quoting Tool, reach out to your CSM representative.

Introducing SummaCare To Your Carrier Portfolio

 

New plan options for your Northeast Ohio clients!

CONTRACTING NOW AVAILABLE!

SummaCare Northeast Ohio: ASHLAND, ASHTABULA, CARROLL, COLUMBIANA, CUYAHOGA, GEAUGA, HOLMES, LAKE, LORAIN, MAHONING, MEDINA, PORTAGE, STARK, SUMMIT, TRUMBULL, TUSCARAWAS, & WAYNE

 

For more information, contracting, or questions about SummCare products please contact your Sales or Service Rep to discuss the benefits of adding SummaCare to your product portfolio.

614-763-2255

Northeast Ohio contact Jaime Lebrón

jaime.lebron@cornerstoneseniormarketing.com
216-503-4509

Aetna Senior Supplemental: Early Commission Payout

Early commission payouts this week

This week, Aetna Supplemental commission payout dates will be one day early (Tuesday, June 22 and Friday, June 25).

Aetna is delivering the payouts for all product commissions early this week so they can have a smooth transition to the new payout process for the Accendo Final Expense commissions. If you sell these policies, you will receive a separate email with additional details.

If you have any questions, contact your CSM representative.

View your commission dashboard

Webinar: MediGold’s First Look at 2022 Plans – OHIO

  +

Join the Cornerstone Senior Marketing team as they host MediGold’s Colin Brown and Michael O’Reilly, presenting their 2022 Benefits First Look.

Registration is now open – secure your spot today for this online event.

 

When:  Wednesday, July 28, 2021 

10:00 am – 11:00 am EST

 

Register Here

 

Not contracted with MediGold? Reach out to your Cornerstone Senior Marketing Sales Representative to get appointed! 

Webinars: AETNA First Look at 2022 Plans – OHIO

   +

Plan to attend an informative, Aetna-led webinar and be the first to learn about the NEW Aetna 2022 benefits for Ohio WITH CORNERSTONE SENIOR MARKETING. 

Brokers have two sessions to choose from.  Register today!

 

When:  Tuesday, July 27, 2021

 

Morning Session:  10:00 am – 11:30 am ET

Afternoon Session:  1:00 pm – 2:30 pm ET

 

REGISTER HERE

 

Not contracted with Aetna? Reach out to your Sales Rep to start the process!

614-763-2255  or by email:  contracting@ornerstoneseniormarketing.com