Exciting News! Mutual of Omaha Dental Increase Comp

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Mutual of Omaha has increased compensation on dental insurance sales!

When you sell a Mutual of Omaha dental insurance policy*, you’ll earn not one…not two…how about THREE “extras”:

  • Extra compensation that puts more money in your pocket
  • Extra incentive credits that can help you reach your goal of qualifying for a 2023 Mutual Sales Leaders trip to Maui
  • An extra 2% of dental ANBP in marketing credits when you sell a dental policy with a Med supp policy

Our two dental insurance products are competitively priced and are a perfect fit for your Medicare-eligible clients, many of whom may not have dental coverage.

 

Give your dental sales an extra boost this year by talking to your clients about Mutual of Omaha’s dental insurance solutions.
*Compensation increase applies to dental insurance applications dated on or after April 1, 2022

 

Don’t Forget About Discounts!!

Here’s an extra benefit for your clients. Mutual of Omaha offers a 15% dental insurance discount when your clients buy dental and Med supp policies at the same time (discount varies by state; certain provisions apply).

 

Questions? Contact your CSM representative today! 

MMO: MedMutual Access PPO Out of Network Copay Clarification

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Special Broker Update

Sourced from MMO communication on 3/31/22

 

In 2022, Medical Mutual introduced a new Medicare Advantage $0 premium MedMutual Access PPO plan. We appreciate the interest you’ve shown in this plan so far.

We recently learned that we miscommunicated a plan feature during our broker training sessions and want to clarify. With the Access PPO plan, the out of network $2000 deductible will apply first, before out-of-network copays are applied.

We apologize for the inconvenience this miscommunication may have caused. 

 

If you have any questions please contact your CSM representative for more information.

 

WellCare New Broker Portal Coming Soon – Sneak Peek on Commission Statements

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Sourced from WellCare Broker Bulletin on 3.25.22:

Centene Workbench will be available soon, and we wanted to provide one more sneak peek into what’s to come.

This Week’s Sneak Peek – Commission Statements

As shown in the image below, the portal homepage will feature a widget that provides quick access to the most recent commission statement. Selecting View Details within the widget or STATEMENTS in the left Navigation menu will provide you with access to all statements available.

The new exported version will provide a Summary tab that outlines the total amount paid for each commission such as initial enrollment, renewal payments, as well as the amount charged back related to disenrollments, etc.

The Details tab will provide more in-depth information related to membership and plan/coverage. Further, legacy business from integrated companies will be identified separately within the statement extract, providing clear details related to renewal payments earned.

We encourage you to review previously shared sneak peek communications that provide additional information on key improvements and enhancements to support tickets, status and credential monitoring, and dashboard reporting.

 

Centene Workbench will be available soon! Please keep an eye out for email communications throughout March to ensure you have all the information and resources that will help you access and navigate your NEW broker portal! We appreciate your partnership and are excited to present you with a new tool that will aid in your success.

Remember, be on the lookout for more sneak peeks on the key features of our new broker portal!

Wellcare: Upcoming Agent Connect Access Change – Read Only as of 3/22/2022

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Sourced from WellCare Broker Bulletin from 3/15/22:

As we begin to ramp-down our current Agent Connect platform through SAP and transition to Centene Workbench, there will be a period of time where Agent Connect (AC) will transition to a read-only status.

Read Only Timeframe

  • Start Date: Tuesday, 3/22
  • End Date: Early April, with the launch of Centene Workbench (Agent Connect will remain in a read only status. You will need to begin using the new portal through Centene Workbench at that time).

What does Read Only status in Agent Connect mean for our broker partners?

  • Creating new tickets will not be available – please call the Broker Support Call Center for assistance. Existing tickets will continue to be worked and resolved.
  • Changes to broker information such as demographic, hierarchy, licensing, etc., will not be available.
  • Commission statements, payment history, and application status will continue to be available.

Centene Workbench will be available soon! Please keep an eye out for email communications throughout March to ensure you have all the information and resources that will help you access and navigate your NEW broker portal! We appreciate your partnership and are excited to present you with a new tool that will aid in your success.

Aetna/Silverscript: Producer World Reporting Updates

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Sourced from broker communication on 3/7/22:

There have been some changes to the IVL Producer World reporting.

Changes to the fields are as follows:

  • Old (legacy) membership ID
  • New (migrated) membership ID
  • Member Address 1
  • Member Address 2
  • Member Date of Birth
  • Member Phone Number

Demographic fields are added to the Producer World Book of Business report only and the Member Search tool.

Legacy and New Member ID’s are added to all reports and the Member Search tool.  Agents are able to search both ID’s in the Member Search tool to find a client.

 

If you have any questions, please contact your CSM Service Rep.

WellCare New Broker Portal Coming Soon – Sneak Peek on Support Ticketing System

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Sourced from WellCare Broker Bulletin on 2.17.22:

 

We are getting close to the launch of the new Wellcare broker portal! As we wrap up the final stages of development, we would like to provide you with sneak peeks into what’s to come.

This Week’s Sneak Peek – Support Ticketing System

The ticketing system will offer several new enhancements that will provide you with better support from the Wellcare team.

As shown in the screenshot below, tickets will include the following:

  • Inquiry Type and Subtype Categorization
  • Detailed Description Related to the Inquiry
  • Ticket Status
  • Status Update Date

The search fields shown at the top make it easy to filter down to specific tickets based on Ticket Number, Status, and / or inquiry Type or Subtype.

Other features include email notifications to notify you when a ticket status has been updated, as well as a Pending Broker status to alert you the support team needs more information in order to resolve your escalation.

We encourage you to review the recently shared NEW Wellcare Broker Portal – Coming Soon! communication that provided additional information on key improvements and enhancements to support tickets, status and credential monitoring, commission statements, and dashboard reporting.

The new broker portal will be available soon! We appreciate your partnership and are excited to present you with a new tool that will aid in your success.

 

Remember, be on the lookout for more sneak peeks on the key features of our new broker portal!

Mutual of Omaha Reminder: OKTA Registration for SPA Deadline

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REMINDER – All users of Sales Professional Access (SPA) must register for Okta prior to February 24th. We encourage agents to register for Okta immediately to avoid potential business disruption. Okta is a two-factor authentication process.

SPA login credentials cannot be shared. After successfully registering for Okta, you will continue to use the same SPA website (mutualofomaha.com/broker) as you previously have. To login, you will use your SPA username (not email address) and password.

 

Before registering for Okta, ensure your contact information on SPA is current. The contact information on filed will be used for authentication.

 

Step 1 – Verify Contact Information on SPA

  • Log on to Sales Professional Access (mutualofomaha.com/broker)
  • In the upper right-hand corner, select the image of the person
  • Select “Profile”
  • Review your information
  • Update as needed your email address, mailing addresses and/or phone numbers
  • Make note of your username which is located under the PROFILE tab
  • If any changes are made, click “Update”

 

Step 2 – Register for Okta

  • Open a browser window and go to login.mutualofomaha.com
  • This site is for Okta registration only and authentication management
  • Enter your SPA Username and click Next
    • If you are unsure of your username or password, click here for instructions on how to identify this information.
  • Enter SPA password and click Sign In
  • Choose a forgot password question
  • Select a security image and click Create my Account
  • A list of two-factor authentication methods (Okta verify app, text, voice and email) will appear. Select at least one method (we highly suggest two)

 

Step 3 – Determine if you need to add Authorized Users to your Account

  • Offices in which multiple individuals needs to access SPA will need to set up each individual as an Authorized User. SPA login credentials cannot be shared
  • To add authorized users, login to SPA
  • Select the profile image in the upper right corner and select Account Access Management
  • Add authorized users by completing the required fields. Ensure you use the correct date of birth for each user added
  • Determine the access level for each authorized user
  • Authorized users will receive an email from Mutual of Omaha. They should follow the steps in the email to complete the setup process

 

ACCESS MUTUAL’S HOW TO GUIDE TO ADD AN AUTHROIZED USER TO YOUR SPA ACCOUNT WITH OKTA

Lumico News: Upcoming Med Sup Rate Adjustments in Certain States

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Pulled from Lumico Broker Announcement from 2/10/22:

 

Effective March 1, there will be a rate adjustment for Lumico’s Med Supp Plans A, F, G and N in 17 states, and basic plan and riders in Wisconsin.

This will affect existing policyholders in the following states: AL, FL, IA, KS, KY, MD, MO, ND, NM, NV, OR, PA, SD, UT, VA, WI, WV and WY.

 Communications are being sent to existing policyholders based on their upcoming rate adjustment date. We recommend agents contact their clients in these states who may be impacted.

For new sales: The rate adjustment will also be applicable to new sales in these states, with the exception of IA, ND, SD and UT. Applications with a sign off date prior to 3/1/2022 will be issued a policy with the current rates in effect for the upcoming 12-month period. Any application with a sign off date on 3/1/2022 or later will be subject to the new rates.

 

If you have any questions, please contact CSM’s Michelle Kapp

WellCare: 2021 Year End Tax Statement Information

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Sourced from WellCare Broker Bulletin from 2/1/22: 

 

We want to inform you that 1099 Year End Tax Statements were mailed to the shipping address on file as of January 31, 2022. To receive a 1099 Statement for tax year 2021, the broker or agency must have received $600 or more from Centene (Comprehensive Health Management).

If you have not received a 1099 Statement by February 14, 2022 or have questions about the statement you received, please submit a support ticket in Agent Connect, which can be accessed through the Single Sign-On Portal.

Please refer to page 38 of the 2021 Agent Connect User Guide for instructions on creating a support ticket.

 

If you have any questions, please consulate your CSM representative here – service@cornerstoneseniormarketing.com

Medical Mutual of Ohio: MedMutual Advantage® PPO Plans Available for Year-Round Enrollment

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Sourced from MMO’s Special Broker Update Email from 1/26/22:

 

Medical Mutual is happy to announce our MedMutual Advantage PPO plans received Medicare’s highest rating, 5 out of 5 Stars, for 2022. The Centers for Medicare and Medicaid Service (CMS) rates Medicare Advantage plans annually on the quality of their health and drug services.

  • Medical Mutual was awarded 5 out of 5 Stars for providing members access to the care they need when they need it and helping them quickly make any necessary healthcare appointments
  • Medical Mutual achieved 5 out of 5 Stars for providing top-notch customer service
  • Medical Mutual attained 5 out of 5 Stars by delivering the highest quality healthcare coverage to their members on a consistent basis

Because of this high ranking, Medicare beneficiaries can use the one-time 5-Star Special Enrollment Period (SEP) anytime until Nov. 30, 2022, to switch to a MedMutual Advantage PPO plan. Medicare Advantage plans are a great choice for clients who are looking to change and upgrade their access to healthcare coverage.

How to Apply:

If your clients prefer to enroll in a MedMutual Advantage PPO plan during this SEP with a paper application, they will need to use an updated Enrollment Form instead of the one included in the enrollment booklet. This updated form is available on MyBrokerLink. We have also updated our online application for this SEP. The online application is our preferred enrollment method. When filling out either form, your client should indicate that he or she is joining a plan with a 5-Star Enrollment Period.

Marketing Collateral Material Available:

We are developing a number of marketing materials you can use with your clients during this SEP, including fliers, postcards and advertisements. Your Medical Mutual Account Manager can help you identify the appropriate material for your audience and customize it with your contact information.

5-Star SEP Marketing Rules & Limitations:

  • Clients can only switch to a 5-Star rated plan one time during the SEP
  • Any reference to the overall Star rating must make it clear the rating is “5 out of 5 Stars” for Medical Mutual’s 2022 MedMutual Advantage PPO plans. This should not imply that our highly rated 4.5-Star HMO plans are available during the SEP
  • Medicare clients can be informed the 5-Star SEP is available and they can be enrolled in a 5-Star plan from Dec. 8, 2021-Nov. 30, 2022
  • You are not permitted to specifically reach out to clients enrolled in lower-rated plans nor tell them to specifically request this SEP
  • You can put out general marketing communications or announcements to all clients who have the option to switch to a 5-Star plan during this SEP and encourage them to contact you to learn more

Marketing Material Requirements:

  • All materials must include the appropriate disclaimer that refers to Star ratings:
    • “Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.”
  • Marketing materials cannot specifically target enrollees in poor performing plans

You may include CMS’ gold star icon on materials that clearly relate to the contract that received 5 out of 5 Stars. It is prohibited to create your own gold star icon.