Humana announcement as of 4/29/2020 :
You may be experiencing some delays with contracting agents. You may see “Background Check Pending” or “Application Under Review.” Many courts are still closed due COVID-19 which is causing major delays in the background industry. Depending on the county and vendor who is processing the background check, we are seeing some extremely long waits.
Humana is pending Legal and Risk guidance about whether we they will be able to make exceptions to move forward without full background checks when contracting agents. As of now, Humana is required to follow normal protocol.
If you have any questions or concerns please contact your CSM representative.