Ohio Aetna Better Health Update

OHIO AETNA BETTER HEALTH: Agents selling in Ohio may receive an email notification from Aetna about termination of an Aetna Better Health Inc. appointment.  No action is required. The terminations result from Aetna not having any Medicare products in Ohio under the Aetna Better Health Inc. legal entity and the Accident & Health line of business.  There is no impact to the status of your Aetna producer agreement, compensation payments, or ready-to-sell status.


If you have any follow up questions, please contact Cornerstone Senior Marketing’s contracting department.

TargetLeads Exclusive: Don Runge’s most comprehensive Lead Guru event yet!


Cornerstone Senior Marketing’s loyal partnership with TargetLeads brings you a great opportunity to learn from the best!

Join TargetLeads for the most comprehensive Lead Guru Event Yet!


This six-part live webinar series with the Lead Guru, Don Runge will help you master the process of taking a lead and converting it into a life-long relationship which can provide referrals for life. Simplify your prospecting, enhance your business, and build a business to sustain you and your family for life.

Introducing Don Runge:

  • The high energy, creative trainer & peformance coach
  • Focuses on usingPerfect Practicing Processes
  • Spent over 50 yearsworking with insurance agencies, companies, IMO’s, FMO’s, career branches and independent agencies.
  • Don focuses on creating various ways to create appointments/prospecting activity, using non-traditional marketing approaches.


Webinar registration includes membership to the Lead Guru Academy where you can access the recorded webinars on demand.


TargetLeads’ clients also get Don’s 5 hour classic “Don Runge Live” DVD series – a $119.00 value.  Also a $20.00 CE certificate!

All of this for only $149.00


This LIVE webinar series begins Thursday, May 20th and runs each Thursday through June 24th at 12:00 CST.





“The Unfathomable Power of a Relationship” leads you step by step in becoming a master at relationships and referrals!


Relationships: An Agent’s most powerful & profitable asset.


·     1 – Understanding Leads: “Don’t Go If You Don’t Know” (May 20, 2021)

What’s a good lead? Learn about direct mail, online and telemarketing leads. Learn how to utilize events, current and orphan policyholders, referred leads and senior lists.


·     2 – Turning A Lead into a Conversation: “The person asking questions is always in control”​​​​​​​ (May 27, 2021)

When you know your market you should prospect like a first responder. Learn to develop telephone scripts and approaches and master the face to face appointment approach.


·     3 – Turn Conversations to Appointments: “Use non-insurance directed conversations” (June 3, 2021)

Effective conversations require Timing the right mindset and using the right power words and phrases. You’ll learn to practice like an Olympian with step-by-step processes.


·     4 – Turn Appointments in Relationships: “Earning Referrals Creates Relationships” (June 10, 2021)

Learn the key talking points that establish trust and become an emphatic listener. As you establish needs balancing techniques of soft touch and high tech your questions become powerful.


·     5 – Have Relationships Provide Referrals: “Referrals are the key to owning your own business” (June 17, 2021)

Learn to master a referral process so as you establish a relationship you easily refer yourself back. Learn to recognize and work the best leads, turning non-qualified leads into qualified leads.


·     6 – Life Long Relationships Last a Lifetime: “For life long relationships pay yourself forward” (June 24, 2021)

Refining your A-P-P-R-O-A-C-H sets you up to build on-going relationships. You’ll retain your book of business celebrating key contact events which are essential relationship steps.


Anthem Commission Statement FAQ’s and Payment Calendar

Anthem communication from 5/11/21: 

You have already seen the exciting enhancements made to the Medicare commission statement and the move to a weekly payment frequency for commissions and adjustments that began in March 2021. In addition to the commission payment frequency change, Medicare commission statement enhancements were implemented making the statement simpler and easier to understand.

We have received questions about the frequency change, and how it affects your commission payment. To help you further understand the details, we developed a document for Frequently Asked Questions (FAQ). You can refer to the FAQ anytime you have a question about the changes. Click here to review.

We also shared the new 2021 Medicare commission payment calendar. An updated calendar is available here


If you have any follow up questions, please reach out to your Cornerstone Senior Marketing rep.

UHC’s AARP Medicare Supplement 2021 Rate Information


2021 Annual Rate Information for AARP Medicare Supplement Plans

Great news! Annual rate change information for 2021 AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® and AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® Insurance Company of America (UHICA) is now available for the states listed below.

The rates in the following states will be effective June 1, 2021.

Please click on a state name to view the state-specific communication.












New Mexico

North Carolina



South Carolina

West Virginia


The rates in the following state will be effective July 1, 2021.

Please click on a state name to view the state-specific communication.


The rates in the following state will be effective August 1, 2021.

Please click on a state name to view the state-specific communication for UHICA.

North Dakota

Emails are sent to agents who are certified to offer AARP Medicare Supplement Insurance Plans in the states listed.


If you have any questions or concerns, please reach out to your CSM service rep

MMO Updates to their Medicare Advantage Certification Site- Please Read!

Medical Mutual of Ohio Notice:

MMO has made updates to their Medicare Advantage Certification site. the first time you access the new site AFTER 5/10/2021, you will need to select the “Forgot your Password” link to reset your password and access to new site.


REMINDER: MMO will no longer be accepting Enhanced Access Forms effective 5/17/2021. Principals and Agency Administrators now have the ability to grant enhanced access for agency employees.


Any questions or concerns, you can reach out to your Cornerstone Senior Marketing service representative.

CSM Tech Tip | Scam of the Week: Email Impersonation Attacks on the Rise

Technology Tip – Scam of the Week: Email Impersonation Attacks on the Rise

Stay alert! The bad guys are now using CEO fraud and Business Email Compromise attacks more than ever.

These attacks take place when the bad guys impersonate executives within your organization via email and ask you to transfer them a large sum of money. They’re trying to manipulate you – don’t fall for it!

Instead, make sure that any request for a money transfer comes from the right person! Grab the phone and give them a call to verify that the request is legitimate. Better yet, communicate with them face-to-face about the request. They’ll thank you later!


Let’s stay safe out there!

Cigna Expands Medicare Advantage Network in Ohio

Cigna announcement from 5/6/21:


Cleveland Clinic Akron General and Cleveland Clinic Lodi Hospital are now part of the Cigna network! This adds:

  • 94 primary care providers
  • 550+ registered beds
  • Physician specialties including Internal Medicine, General Surgery, Neurosurgery, Family Medicine, OB/GYN, Plastic Surgery, ENT and more


Questions about our network or their Medicare Advantage plans? Ask your CSM reperesentive for more information .

Cigna’s Update on Health Benefits+

Cigna Communication from 5/3/21:

We have recently received information from the Centers for Medicare and Medicaid Services (CMS) that changes in the eligibility are required for the Healthy Benefits+ Produce benefit that is available in the Mid Atlantic/Pennsylvania market. With this new guidance, customers must have one or more chronic medical conditions to receive this benefit. Examples of a chronic condition include, but are not limited to: diabetes, heart disease or hypertension (high blood pressure).

Customers who are enrolled in a DSNP plan will see no change in their benefit. Letters are being mailed this week to enrollees in the five (5) remaining Cigna Medicare Advantage plans who were identified as not having a chronic condition, notifying them that they are no longer eligible for this benefit after June 1, 2021. This represents a minimal impact to our customers who have this benefit.

We are pleased to be able to offer the Healthy Benefits+ fresh produce card to those with chronic conditions. Customers will receive a letter from Cigna after enrollment to determine their eligibility for Healthy Benefits+. Please let your future Mid Atlantic/Pennsylvania clients know they may qualify for this additional benefit and that they should call the number on their post enrollment letter, where a representative will confirm their eligibility.

Collaterals that reference Healthy Benefits+ are being updated to reflect this change and should be ready within two weeks. Please destroy any marketing materials that include this benefit that you may currently have.



For follow up questions or concerns, please contact your CSM representative.


MMO: Updates to MyBrokerLink Enhanced Access Process

Medical Mutual of Ohio Special Broker Announcement from 5/4/21:

Effective May 4, 2021, the process for obtaining Enhanced Access on MyBrokerLink is changing. Currently, employees must complete the Enhanced Access request form and send it to Medical Mutual for processing and approval. The updated process provides agencies the ability to grant Enhanced Access on their own without filing a form with Medical Mutual.

Principals and Agency Administrators will have the ability to grant Enhanced Access to employees at their agency directly through their MyBrokerLink account.

Important: You will be responsible for establishing a process within your agency for employees to request access. If you wish to appoint someone at your agency to grant access to users, you can assign that employee as an Agency Administrator. It is also important to review who has access to your agency’s book of business and deactivate accounts when appropriate. Please be reminded that MyBrokerLink accounts are not to be shared. Anyone who needs access to MyBrokerLink must have their own account.


What is Enhanced Access?
Enhanced Access gives users access to your agency’s book of business. When users initially register, they are not automatically given this permission. Enhanced Access also includes access to our group quoting systems for Non-Appointed Users.

What access do Appointed Producers automatically have?
Appointed Producers have Group and Individual administration access, which allows them to access their personal book of business. Appointed Producers also have access to Medical Mutual’s quoting systems.

What access do Non-Appointed Users automatically have?
Non-Appointed Users have access to Medical Mutual marketing materials.

Can I still use the Enhanced Access form?
No, the Enhanced Access form will no longer be accepted starting Monday, May 17, 2021.


For questions or concerns on MMO’s BorkerLink update, please contact your CSM Service Rep.

Cigna: Changes on Confirming Eligibility with CARL

Cigna communication from 4/30/2021:

Here at Cigna, we continue to look for ways to make your experience with us easier without sacrificing service or quality. One of the latest ways we are able to do this is by making it easier and quicker for you to verify customer eligibility.

Beginning Monday, May 3, we will improve our customer Medicare / Medicaid eligibility approval process. When you call Cigna Agent Resource Line (CARL), we will no longer require the customer to provide their verbal approval for us to share their eligibility information. Instead, you, as their agent, will be required to confirm you have received approval from your customer to obtain the information.

CARL can provide the following information to agents who have their customer’s approval:

  • Medicare effective dates
  • Medicaid level and number
  • LIS percentage and level
  • LIS / Medicaid / OEP election usage for the quarter

We’re excited to make enrolling your customer in the right plan easier than ever!


If you have any questions on Cigna’s new verification process, contact your CSM service rep.