ALERT: Uploading Paper Apps to Humana’s Vantage

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Upload Paper Applications will be turned off December 11, 2020

Urgent notice regarding Upload Paper Applications

Please be aware that the Upload Paper Applications link in Vantage will be turned off on December 11, 2020 at 5pm EST, until further notice.

Agents are able to submit paper applications via Vantage through the December 11th date until 5pm EST. Please remember to NOT include any credit card information on your paper applications submitted via Vantage as that information is strictly prohibited.

A new notification will be sent when the link is re-enabled. Alternatively, agents may submit paper applications via Humana Doc Transmitter app, fax, and regular mail. Further details on these methods will be forthcoming.

If you require additional information, please contact your service rep or email: service@cornerstoneseniormarketing.com

 

 

WellCare’s Agent Connect System Issues

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UHC Medicaid Eligibility Lookup Tool Enhancement

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UHC announcement from 11/23/20: 

UHC Medicaid Eligibility Lookup Tool Enhancement

We are excited to announce an enhancement to the Medicaid Eligibility Lookup Tool on Jarvis. Regardless if the Medicaid ID is provided, your Medicaid eligibility search results will now display the member’s Medicaid ID. This enhancement is available for the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Washington DC, Florida, Georgia, Hawaii, Indiana, Kentucky, Kansas, Maine, Michigan, Mississippi, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Tennessee, Virginia, Washington and Wisconsin.

For step-by-step information on how to use the new Medicare and Medicaid Eligibility Lookup tool, review the detailed job aid available on Learning Lab.

 

If you have questions, reach out to your Cornerstone rep.

Important: MediGold Scope of Appointment

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MediGold’s Scope of Appointment

No longer required when submitting application

Effective immediately, MediGold no longer requires that a Scope of Appointment (SOA) form be summitted with enrollment forms.

In addition, the MediGold branded SOA form does not need to be used either.  Any carrier approved SOA, or a generic CMS approved SOA form may be used.  Agents must continue to follow CMS guidelines for completing the SOA form and CMS record retention guidelines must be followed.

 

Questions? Reach out to your CSM representative for more information

SureBridge’s Self-Service Tool is Back!

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SureBridge Self-Service Tool Available Now

SureBridge continues to experience large call volumes and longer than normal hold times. In an effort to assist  agents and customers during this extremely busy time, they have brought back the SureBridge Self-Service Tool at MyPortal.SureBridgeInsurance.com.

Through the reinstated Self-Service Tool, agents and customers, including those with policies that have already migrated, will once again have the functionality for:
• Address or Phone Number Changes
• ID Cards
• Cancel a Policy
• Request Duplicate Policy Print
• Search for a Provider
• Update Payment Information (Customers Only)

NOTE: Policy details such as billing and paid to date for migrated policies will not be visible on the Self-Service Tool. Requested changes in these areas are processed manually and can take 7-10 days to appear on the portal.

SureBridge Simplified Draft Date Schedules

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SureBridge Simplified Draft Date Schedule
SureBridge communication from 11/20/20:
As a result of agent feedback, we have reviewed and simplified our billing draft date schedule for policies migrated to the new policy administration system!

  • NO CHANGE: Customers with current draft dates on the 1st through the 11th of the month will see no change in their billing draft date. This means that 65% of all SureBridge customers will see no change to their normal billing date.
  • NEW DRAFT DATE: All other customers will move to a billing draft date on the 10th of each month.

We apologize for any challenges the original schedule may have created and look forward to continuing to better serving you and our customers.

MediGold’s Ohio Service Area Map

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Now you can verify the 2021 Ohio MediGold Provider Service Area!

MediGold offers a broad range of Medicare Advantage products and access to providers and hospitals where members live

Click below to help your clients identify the provider network nearest to them.

2021 OHIO SERVICE AREA MAP

 

If you have any questions or need more details on this information, reach out to your CSM rep.

Anthem OH Network Update: Cincinnati Eye Institute

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Cincinnati Eye Institute Remains In-Network

Anthem and Cincinnati Eye Institute have resolved their contract negotiations and CEI has agreed to rescind their notice of termination.

CEI will remain IN-NETWORK for all Medicare business- HMO, PPO, and DSNP.

Cincinnati Eye Institute has also committed to notify Anthem members of their continued participation in Anthem networks on or before Thursday, November 26, 2020.

If you have any questions please reach out to your Cornerstone Senior Marketing representative.

A Special AEP Incentive from Humana and Cornerstone Senior Marketing

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Earn a FREE 1,000 piece mailer to start the new year!

Start the new year off right with a FREE 1,000 piece mailer. This generous marketing bonus is available to all agents that submit a minimum of 5 Humana Medicare Advantage applications between November 13 – December 31, 2020.

  • Eligible agents will recieve a mailer credit early in 2021, that includes a custom prospect mailing list, postcard, and mailer fulfillment.
  • No registration required  – Humana will track application submissions and Cornerstone Senior Marketing will contact all eligible agents early in 2021 to award their FREE 1,000 piece mailer.

Thank you for all you do and have a great AEP!

The HealthPlan Updated Med Sup Compensation for West Virginia

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The HealthPlan notice from 11/16/2020: 

There is an update to THP Medicare Supplement commission/admin rates in WV.  This update is required so that we can comply with the State of West Virginia Regulatory Rule 114-24-14, which went into effect 4/1/2020.  The rule requires that carriers pay the same amounts paid in year 2 for all compensated renewal years.   Unfortunately, the legislative change was missed by THP until now.

Summary Change

Current WV Medicare Supplement

20% YEARS 1-5

4% YEARS 6-10

ADMIN :  1% YEARS 1-5, .5% YEARS 6-10

 

Updated Schedule WV Medicare Supplement

 

New/Open Enrollment: 20% YEARS 1-8

Guaranteed Issue: 10% YEARS 1-8

ADMIN:   New Open Enrollment: 1% / Guaranteed Issue: .5% YEARS 1-8.

 

There are no other changes to either Ohio or West Virginia rates.

 

This change was effective 4-1-2020.  This means that you may see back-dated commission or admin. that is owed to you on future commission statements.  This will be paid by end of year in most cases.

We apologize for this late notice.  Procedures have been put into place to ensure that we deliver any compensation changes by 9/1 each year, moving forward. We are asking that your office reach out to Tracie Soptelean, Manager Broker Relations on how you would like this information communicated to your agents.   She has the updated exhibits that you can personally send to your agents or she can send an email notification. Please let her know as soon as possible how you would like to procced.