Sourced from USIC email communication on 5/17/23:
Effective June 1, 2023 Union Security will be discounting the USIC Medicare Supplement offering in all states.
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If you have any questions concerning USIC products or contracting please contact your CSM rep.
Important Message
Effective Immediately, UCT is voluntarily suspending the acceptance of new applications for all products due to last quarters filings that showed UCT has dropped below the minimum statutory surplus limit.
Customer service will continue to service existing policies/policy holders/providers. In addition, the processing of claims will not be affected and will continue as usual.
Questions?
Contact your Cornerstone Senior Marketing Team
614-763-2255
Are you looking for a carrier that offers commissionable Part D (PDP) plans?
You are in the right place. Cornerstone Senior Marketing welcomes Clear Spring Health to its family of carriers. See what makes Clear Spring Health a must-have for your Medicare sales portfolio.
Clear Spring PDP
• Medicare Part D plans include an extensive list of generic and brand-name prescription drugs at affordable prices.
• Offers a 5 Tier Formulary that covers over 3,300 medications
• Nearly 30K pharmacies in the preferred network and over 70K retail pharmacies nationwide.
• Drug Pricing Tool – look up any drug to find the current cost at participating pharmacies wthin a 10-mile radius
• Sponsors Prescription Drug Plans in all states except NY.
About Clear Spring Health
• Clear Spring Health is an entrepreneurial, second-generation Medicare insurance company offering consumer focused products and innovative healthcare tools.
• The Company built a platform in a high barrier to entry space, demonstrated explosive growth and presents unique capabilities relative to their Prescription Drug competitors.
• Clear Spring is one of the fastest growing plans in the country and have tripled membership during the most recent Medicare Annual Enrollment Period.
• Clear Spring Health is part of the Group 1001 family of insurance companies with ~60 billion in assets under management.
Silverscript Agent Email Notification from 5/8/23:
On Friday May 5, 2023 there was a trend identified of brokers receiving emails in error with the subject “Subject: Your client’s SilverScript application was cancelled.” After researching, the members were still enrolled. 11,704 emails were sent in error.
The email shares the following information:
Please note that the SilverScript enrollment application you submitted on behalf of your client XXXXX XXXXXX has been cancelled. Most likely this occurred because of one of the following reasons:
We suggest that you contact your client to make sure he or she is aware of this cancellation and that they have arranged alternate Part D drug coverage. If your client still wants to enroll in a SilverScript PDP, then please complete a new enrollment application, validate that the client is entitled to Medicare Part D, and that all fields on the application are correct.
Thank you for your efforts.
SilverScript Insurance Company
Unfortunately, this email is an automated notification, which is unable to receive replies. If you have questions, please contact your agency or upline administrator.
The verbiage below was added into the portal and to our Broker Support reply backs regarding the erroneous emails. We wanted to share in case you receive any questions. If a broker has questions regarding their member’s enrollment status, please direct them to broker support. We will verify if they were sent the emails in error and advise on their member’s enrollment status.
Oakstreet Health Agent Update May 2, 2023 2:15 PM:
We are excited to share with you that CVS Health’s acquisition of Oak Street Health is complete and Oak Street is now part of CVS Health. It’s an exciting step forward to advance our mission to rebuild health care as it should be and to provide the highest quality primary care to patients.
Oak Street Health will remain a multi-payor healthcare provider. As always, Oak Street accepts most National and Regional plans, Medicare Beneficiaries with Part B and Disability regardless of age, supplements, and traditional Medicare. Your clients are not required to change their PCP for their first visit with us. As part of CVS Health, we will be an even stronger collaborator to you and your clients as it enables us to increase our investments in growth, quality, and patient experience to drive even better results.
Thank you for your support. We’re excited and confident about the future ahead and look forward to continuing to work with you. As always, if you have any questions, please feel free to reach out to your regular Oak Street Health contact.
Your Friends at Oak Street Health
Sourced from Agent Communication from SureBridge on 3/14/23:
UnitedHealthcare brand replacing SureBridge on Chesapeake supplemental products
The Chesapeake Life Insurance Company will debut it’s new UnitedHealthcare brand association on March 24, 2023, starting with the release of its newest product AccidentWise. The UnitedHealthcare brand will replace the SureBridge brand on all Chesapeake products over the coming months. The new brand experience is expected to create a stronger presence in the market with a more recognizable name, allowing for better positioning of Chesapeake’s supplemental products offering.
Noticeable changes on March 24
The first step of the brand transition began last fall with the introduction of the new customer website, UHC Member Hub.
Here are other changes you will see later this month:
• The broker quote and apply tool (POS) will display the new UnitedHealthcare underwritten by The Chesapeake Life Insurance Company logo.
• A brand-transition message will appear on the quote & apply tool and on customer communications to help explain some products will show the SureBridge brand and other products the UnitedHealthcare brand until the brand transition is complete.
• Bank/credit card statements will show payment transaction being made to Chesapeake-UHC. Be sure to let your customers know this.
When will other changes happen?
Additional updates will happen over the next several months with the goal of being fully transitioned by end of September 2023.
We will keep you informed of our progress but here are some other things to expect in the coming months:
• Email addresses, websites and other contact info that features SureBridge brand will eventually be transitioned to UnitedHealthcare brand (where appropriate).
• Current products in the Chesapeake portfolio are being evaluated and prioritized for rebranding.
• As other new products are introduced with the UnitedHealthcare brand, we’ll share new marketing materials and training with you.
Acquired in 2019 by the UnitedHealthcare company, The Chesapeake Life Insurance Company is now officially welcomed into the UnitedHealthcare brand family as it makes these branding updates. Licensed agents contracted with Chesapeake can share with their clients this exciting news when presenting The Chesapeake Life Ins. Co. portfolio of supplemental and life products.
Talk Desk is being discontinued as a tool for recording telephonic scope of appointments and voice signatures. This change comes about due to the CMS implemented requirements of recording all pre-enrollment and post-enrollment calls to prospects and current members.
Additionally, Medicare Voice Signature Services is a new tool that is now available in Producer Toolbox. This tool is only available to use during a face-to-face appointment when the applicant is unable to physically or electronically sign the SOA or enrollment application and does not have a Power of Attorney representative present. The below Quick Reference Guide provides the steps for using the Medicare Voice Signature Service.
Medicare Voice Signature Services Quick Guide – PDF
Questions? Please contact your CSM rep
Communication below sent out to all CSM agents as of Thurs. 3/2/23:
Broker Update: Anthem MAPD Addendum Update
Delay as of 3/2/23: The process to review and acknowledge the updated Anthem MAPD Addendum, noted below, is not currently available. All agents will receive an email communication from Anthem in 2-3 days that the notification is reflecting on their profile and they can complete the required review/acknowledgement per the guidance below. Our apologies for any inconvenience caused.
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Please note the following action item from Anthem:
In keeping with our requirement to ensure our Third-Party Marketing Organizations (TPMOs) adhere to all applicable laws, regulations, and CMS guidelines, we have updated the Medicare Advantage and Medicare Part D Producer Contract Addendum (MAPD Addendum) language per 2023 CMS Final Rule requirements. TPMO required verbiage has been updated in Section A, Number 4 as well as Section 16: Materials; TPMO Requirements.
Please take a few minutes to read and acknowledge the required document(s) by doing the following:
1. Log into the Producer Toolbox https://brokerportal.anthem.com/apps/ptb/login
2. You will be presented with a dialog box.
3. Click “Sign Forms”.
4. You will be directed to the document(s) that require your acknowledgement/signature.
5. Simply follow the prompts and you’re done.
If you choose to click “cancel” in the dialog box, you will receive the prompt the next time you log in to Producer Toolbox, or once logged in, you can select Account Details > Appointments, and the “Action Required” tab, where you can then sign the required form(s).
Reach out to your Cornerstone Senior Marketing Service Team if you have questions.
In this issue, Aetna will discuss two topics including:
Sourced from Broker Annoucement from 2/16/23:
UnitedHealthcare’s Network is Growing in Ohio
We are excited to announce that several new providers within Agilon Health will be in-network for all UnitedHealthcare® Medicare Advantage (MA) and Dual Special Needs Plan (DSNP) members of Jan. 1, 2023.
For more information on Agilon Health providers visit:
| Central Ohio Primary Care |
*This does not apply to Medicare Supplement plans which do not require the use of a network.