Aetna: Think Agent – New Profile & PURL Access

Sourced from Aetna/Think Agent Email Communication from 10/13/2022:

 

Introducing more tools for you this AEP!

On 10/15, we have one fantastic delivery we’d like to share with you – NEW! Profile & PURL.

For those interested, we’re delivering the following new features this AEP & including the below training to help you learn how they work!

 

Profile – You may have already found the “Profile” button in Think Agent and found it to be inactive. Well, we’ve been hard at work developing this cool new feature to share with you; and we’re excited to announce it’s ready!

  • The Profile is customizable, allows you to change and update your contact information (does not affect other Aetna sites), link social media, add a profile picture and create an ‘About Me’ description of yourself.
  • What’s especially neat is your contact information will now pre-populate in forms such as the SOA, eKit and enrollment. Test it out for yourself
  • Even more, these items will also appear on your PURL for prospects to see!

PURL – Never heard of such a thing? PURL stands for Personalized URL and it’s a unique feature of Think Agent you’re going to like!

  • The PURL comes linked to your Think Agent Profile and access is granted automatically.
  • Copy & share your PURL address on your social media, MMS flyers, business cards, etc. for prospects and clients to access.
  • From your PURL site, your Profile information will display; as well as an option for prospective Medicare clients to shop for Aetna Medicare plans in their area, or request a free quote about products in which they are interested from you!*
  • If a client shops for plans from your PURL, they may enroll themselves by choosing “Enroll Now” on a plan in their geography, and you’ll be their AOR!

 

*An email notification will be sent directly to you from communication@email.thinkagent.com only when the ‘Free Quote’ feature is used on your PURL, and the prospect has indicated they wish to learn about products where you are currently RTS (based upon state).

 

To learn more about these exciting new features of Think Agent, please see our trainings here:

 

Mutual of Omaha: Now Offering a Third PDP Plan for 2023

Just in time for the Medicare Annual Enrollment Period, the Mutual of Omaha RxSM Essential (PDP) plan joins MOO’s lineup of two existing prescription drug plans to provide more options for senior-age customers. The new plan has low monthly premiums and is ideal for newly eligible Medicare-age individuals who typically don’t use a lot of medications or for people on low-cost medications.

 

Don’t forget — before producers can discuss the benefits of prescription drug plans with their clients, they must meet one of the following ready to sell requirements:

• Successfully complete AHIP’s 2023 Medicare and Fraud, Waste and Abuse Training AND the 2023 Mutual of Omaha Rx Product Training.
• Successfully complete the 2023 Mutual of Omaha Rx Compliance Training AND the 2023 Mutual of Omaha Rx Product Training.

 

LEARN MORE ABOUT THE PDP PLANS HERE

Social Security Update: Social Security Announces 8.7% Benefit Increase for 2023

Sourced from SSA’s Press Release on 10/13/22:

 

Social Security and Supplemental Security Income (SSI) benefits for approximately 70 million Americans will increase 8.7 percent in 2023, the Social Security Administration announced today. On average, Social Security benefits will increase by more than $140 per month starting in January.

 

READ FULL PRESS RELEASE 

AEP 2023 Readiness: Agent Guidance

READY TO SELL

Have you completed all your 2023 certifications?  Check our resource page for quick access and tips.

2023 MEDICARE CERTIFICATION RESOURCES

 

DISCLAIMER REQUIREMENT

On May 5, 2022, CMS updated the marketing guidelines to require use of a new disclaimer starting October 1, 2022 for Plan Year 2023.

2023 CMS FINAL RULE DISCLAIMER REQUIREMENT

 

CALL RECORDING REQUIREMENT

Effective 10/1/22:  Agents must record all calls (pre & post enrollment/selling and servicing) for 1/1/23 policy effective dates.  See full details about this new rule plus access training for the MedicareCENTER Call Recording Solution –offered exclusively, and at no cost to our broker partners.

CALL RECORDING RULES, GUIDANCE, AND FAQ

MEDICARECENTER CALL RECORDING SOLUTION TRAINING

 

NON-ELECTRONIC/PAPER APPS

Compiled by our Service Team, use this handy reference for the rare occasion a you need to submit a paper application.

PAPER APP SUBMISSION – EMAIL, FAX, MAIL

 

GENERAL/CARRIER SPECIFIC AEP TIPS

Make every app count!  Application tips and guidance for a successful AEP can be found in this ‘must have’ reference guide.

2023 AEP TIPS AND GUIDANCE GENERAL/CARRIER

 

COMPLIANT MARKETING

With new compliant rules and greater scrutiny on marketing activities, it’s more important than ever to maintain compliance in your marketing.We’re here to help!  Send marketing materials to us for review.  We are also your go-to for filing pieces that require CMS review and approval.

COMPLIANCE REVIEW SUBMISSION

2022 AGENT MEDICARE COMPLIANCE GUIDE

 

SERVICE, SUPPORT, AND MORE!

We’ve got your back.  Reach out when you need help, or get 24/7 assistance from our plentiful online resources.  The Service Team are here with solutions and our website features tools, training, and information to answer every question. Check out the Agent Toolkit, Resource Center, Event Calendar, Carrier Bonus/Sales Contests and Recent News!

CSM SERVICE TEAM CONTACT LIST

CSM WEBSITE

 

MEDICARECENTER

This FREE platform is chock-full of new features and enhancements including a Call Recording Solution, new Lead Center, a personal Agent Website, and the timely addition of a Send Quote function!

MEDICARECENTER NEW FEATURES, FUNCTIONS, AND ENHANCEMENTS

 

PLUS…

VIEW PREVIOUS TRAININGS AVAILABLE 24/7 FROM OUR WEBINAR LIBRARY

SureBridge: Changes on Oct. 14: Taking payment at issue & New HospitalWise GI states

Coming soon, on October 14th, 2022….

Initial payment processed at time of issue, starting Oct. 14

Due to overwhelming agent demand, initial payments will be processed at the time of issue for The Chesapeake Life Insurance Company (CLICO) applications signed and submitted on October 14 and after. This will apply to all states and all CLICO products.

Why take payment at time of issue?
Processing payment at time of issue will help ensure your clients have no issues with their payment method helping to avoid delays in activating the plan on the effective date.
• Your clients can feel confident they have secured coverage with payment and will seamlessly start their plan on their effective date.
• It will allow us to pay earned commissions as soon as possible, which we know is especially important during AEP/OEP.

What if my client’s application has already been submitted?

Applications received before 8 p.m. Oct. 13 will have initial payment processed on the effective date or issue date, whichever is later.

 

What if I have clients who want initial premium taken closer to the time of their effective date?

If you are unable to help your client appreciate the benefits of applying now with initial payment taken for a future effective date, then their application will need to be submitted much closer to the desired effective date of the plan. This will allow the initial payment taken at time of issue to be nearer the plan effective date. Please be sure to communicate the payment expectation to your customers, so they are prepared for funds to be taken at time of issue (which for most products is 1-2 days after application submission).

 

Guaranteed Issue HospitalWise launching in 10 more states Oct. 14!

SureBridge is excited to announce,10 more states will soon have the SureBridge branded HospitalWise product with guaranteed issue availability!  On October 14, the guaranteed issue offerings will be available in AK, IA, ID, MT, ND, OR, SD, UT, WV, WY.  

Now your clients, especially those with Medicare Advantage or ACA Marketplace plans, can apply for supplemental hospital coverage with no underwriting*. Even better, the plan premium and agent compensation will remain unchanged. That’s right, your clients can still access our competitive rates even if they purchase the guaranteed issue version of the plan!

Quoting the new guaranteed issue option is easy.  Simply choose a base benefit and rider benefits that fall within the thresholds found in the GI column.

 

Remember, HospitalWise GI has already launched in AL, AR, AZ, CA, CO, CT, DE, FL, GA, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, NE, NH, NV, OH, OK, PA, SC, TN, TX, WA, WI.

 

If you’ve never considered offering HospitalWise to your clients, this guaranteed issue offering presents a great opportunity to start! View this highlight sheet to see what HospitalWise has to offer.

 

If you have any questions – reach out to Michelle Kapp with CSM. 

Devoted Health: New Feature Alert on Agent Portal

Sourced from Devoted Health Broker Email from 10/3/2022: 

Low-Income Subsidy & Medicaid Checks now available in our Agent Portal !

 

At Devoted Health we’re always looking for ways to make your life easier! With these two new features, you will be able to:

Lookup Low-Income Subsidy within the enrollment application. You must have the enrollee’s  verbal authorization to complete the eligibility check. Select a plan option and enter the enrollee’s Date of Birth and Medicare ID (MBI). You will receive LIS levels, A&B effective dates, current plan, and more! Details can be found here.

 

Lookup DSNP/Medicaid Eligibility. You must have enrollee’s First & Last Name, Date of Birth, and Gender OR Medicaid ID and Medicare ID (MBI). You will receive Medicaid status, level, and more! Details can be found here. Medicaid eligibility data is available now for AL, FL, and OH. CO and TX coming soon!

 

Learn more about our 2023 plan offerings

It’s finally October! So that means you can now take a look at our 2023 plans and providers on our website www.devoted.com!

 

If you have any questions – please reach out to your Cornerstone Senior Marketing rep

What you need to know about the Inflation Reduction Act (IRA) – From Aetna Medicare Solutions

Sourced from Aetna’s Medicare Solutions Broker Email from 9/30/2022:

President Biden’s signing of the Inflation Reduction Act (IRA) marks the beginning of implementing many years of substantial change to the Medicare Part B and Part D programs.

The two most imminent changes, which take effect January 1, 2023, include:
• Limiting the member cost-share of covered insulins to $35
• Introducing $0 member cost-sharing on Part D vaccines

We’re updating materials to convey this information to members. Members will receive information by mail, and information will also be available in enrollment kits and on our website. In addition, we’re working to operationalize these changes by January 1, 2023, as required.

Please use the information below to help answer your clients’ questions this AEP.

 

How does the IRA impact 2023 Medicare Advantage plans (MAPD) and Prescription Drug Plans (PDP)?

It limits the member cost-share on covered insulins to $35. 

  • This means members won’t pay more than $35 for a one-month supply of each insulin product covered by their plan, no matter what cost-sharing tier it’s on, even if their plan has a deductible that hasn’t been met.
  • While some members already benefit from plans that offer $35 insulin, this legislation ensures that all seniors who use insulin benefit from this out-of-pocket cost limit.
  • Members receiving LIS will continue to pay the CMS statutory maximum cost share for insulin, which is less than $35.
  • In Florida, some 2023 Aetna MAPD plans will offer select insulins for a $0 cost share at preferred pharmacies and a $20 copay at standard pharmacies. On these plans, other covered insulins will be available for the $35 IRA copay.
  • In addition, the 2023 SmartSaver PDP (which is non-commissionable for new sales), available in all 50 states, offers covered insulin for a $10 copay at preferred pharmacies and a $20 copay at standard pharmacies.

It eliminates member costs and improves access for Part D vaccines.

Our 2023 plans will cover most Part D vaccines for a $0 cost share, even if a plan has a deductible that hasn’t been met.

 

What information will members receive?

Member materials are being updated in accordance with CMS guidance to ensure members are properly informed of the changes.

 

How will insulin and vaccine benefits be displayed on Medicare Plan Finder?

Beginning October 1, the Medicare Plan Finder site (www.medicare.gov) will reflect Part D sponsors’ insulin and vaccine benefits and cost sharing as they were submitted in their 2023 bid and formulary submissions, prior to IRA being enacted. However, new insulin and vaccine drug footnotes and other help features will be displayed to explain the benefit changes resulting from the IRA.

Because of this, CMS is granting a Special Enrollment Period (SEP) for Exceptional Circumstances to allow beneficiaries to add, drop, or change their Part D coverage if they find a better option after the 2022 Annual Enrollment Period (AEP) and through the end of 2023. This SEP will be available for all beneficiaries who use a covered insulin product and begins on December 8th, 2022, and ends on December 31, 2023. Beneficiaries may use this SEP one time during this period. To utilize this SEP, beneficiaries must call 1-800-MEDICARE so a customer service representative can process the enrollment change; they cannot use a broker for this SEP. Consistent with current policy, when Part D enrollees change plans mid-year, their True Out-of-Pocket (TrOOP) costs carry over from one plan to the next.

What’s coming in 2024?

Additional IRA requirements that will be implemented in 2024 include:
• $0 cost sharing in the catastrophic phase for Part D
• Expansion of the low-income subsidy eligibility to 150% of the federal poverty line

 

What additional impacts will IRA have in the future? 

Additional IRA requirements will be implemented annually through 2029. We’ll share more information as we approach those implementation dates.

The HealthPlan Network Update: Cleveland Clinic Foundation Facilities In Network

Sourced from THP Agent Newsflash Email from 10/6/22: 

 

The Health Plan is pleased to announce a change regarding Cleveland Clinic Foundation.

Effective 1/1/2023, all contracted CCF facilities are in network for both SecureCare HMO and SecureChoice PPO.
(Previously listed as Tertiary-only for HMO).

We are in the process of updating our online provider search and directories to reflect this change.

 

If you have any questions – reach out to your CSM representative!

Update on AultCare PrimeTime Health Plan 2023 Sales Materials

Aultcare PrimeTime Health Plan Broker Bulletin from 10/5/2022:

 

The Annual Enrollment Period (AEP) starts next Saturday, October 15, 2022 and we have an important announcement pertaining to our 2023 materials.

 

Due to the Inflation Reduction Act, changes needed to be made to our 2023 marketing materials to reflect the correct information. Because of this, there will be a delay until our 2023 are available. Our team is working diligently to finalize and print these items for you to reference throughout AEP.

 

In the interim, please use the below presentation to assist your clients with their questions about PrimeTime Health Plan’s 2023 Medicare Advantage Plans.  Once the star-ratings are released, this will also be updated and submitted to CMS for approval.

Aultcare PrimeTime Health Plan 2023 MA Plans Presentation

 

If you have any questions- please reach out to your CSM Service Rep.

LeadCENTER Now Available through MedicareCENTER

Real-time leads available through MedicareCENTER!

Timely leads are important to your success as a Medicare agent.  That’s why we’re so excited to share that LeadCENTER now connects with your CRM in MedicareCENTER, allowing you to set up campaigns and have quality leads delivered right to your account — all at the flip of a switch!

 

All it takes is a few quick steps to get the leads you need — delivered when and how you want.  You’re in control!

• Follow prompts in MedicareCENTER to set up campaigns in LeadCENTER
• Check-in with the flip of a switch to start getting leads — exactly when you’re ready
• Choose lead types and sources based on your unique business
• Get real-time leads delivered right to your MedicareCENTER account

 

View our great resources below for more information and how to get started!

 

LEADCENTER GETTING STARTED VIDEO

LEADCENTER GETTING REGISTERED VIDEO

LEADCENTER LEAD TYPES

LEADCENTER USER GUIDE