Allwell’s COVID 19 Updates and Procedures
Monday March 23, 2020
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Monday March 23, 2020
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Medicare Advantage Electronic Scope of Appointment Now Available |
Date: March 20, 2020 Category: Enrollment Applies to: Medicare AdvantageAs we all work to adapt to the ongoing coronavirus disease known as COVID-19 changes, we are implementing new, temporary business procedures to ensure that you have what you need to continue to do business. Effective immediately, you are now able to send and receive a Scope of Appointment (SOA) via email. This will help you assist your customers, while remaining compliant, without having to meet face to face or requiring a printed SOA form. Steps for sending an electronic SOA
As a reminder, you can also submit Medicare Supplement applications through the same online enrollment tool. Medicare Supplement applications do not require a SOA. Still have questions? Upcoming Webinars Tuesday March 24, 2020 at 10am Thursday March 26, 2020 at 10am Thursday March 26, 2020 at 2pm Contact your Account Manager Mike Broderick Steve Cooley Jennifer Detrick-Myers Amanda McFarland |
A Message from Anthem as of 3/19/20:
During these times of change, Anthem asks that you be patient with. As of yesterday (3/19/20) California has issued a statewide shelter. Our Medicare Agent Support center is based in California. This will reduce the number of agent services representatives we have available. Wait time will be longer than normal.
To help with the wait time we ask that you use the DSNP Validation tool. Also, email issues when you can. Please add member name, id, and dob with any details you can provide.
In the wake of these unprecedented times we appreciate your patience and partnership.
If you have any questions please reach out to your CSM rep
UCT provides you with products that can be written through electronic applications on your computer and submitted through your email directly to UCT!
Humana has a strong commitment to the health and well-being of our members, associates, and agents. At this time of rapidly changing information and concern about the coronavirus disease 2019 (COVID-19), Humana is putting measures in place to help provide a safe workplace and maintain our ability to care for members.
Enrollment Application Submission Options
We have made great strides over the last year in reducing the amount of paper applications submitted and promoting the use of electronic enrollment channels driving faster enrollment, better visibility to agents, and a more seamless onboarding experience for members. In an effort to minimize utilization of the postal system and our vendor partners, we are strongly encouraging the use of electronic channels for application submission. Additionally, the electronic channels have historically lower error rates and will be processed faster and more efficiently than paper applications, reducing the overall stress on the enrollment process and provide faster access to care.
Effective immediately, we are requesting that agents submit enrollment applications using our Enrollment Hub or FastApp electronic tools, with the prospect/member’s permission.
If a paper application is necessary, we are requesting those be submitted using:
During this time, agents should NOT mail paper applications, as postal service delays or vendor limitations that prevent our ability to receive and process these applications are possible.
Your cooperation is appreciated as we strive to provide the best member experience and avoid disruption in care. We will continue to keep you updated about when we expect to resume our standard operating procedures.
Register: Tuesday, 3/24 @ 2p CST
Register: Wednesday, 3/25 @ 3p CST
Register: Thursday, 3/26 @ 11a CST
Register: Friday, 3/27 @ 1p CST
Medicare Supplement commissions will be paid for 9 months in advance beginning in April. Learn more here.
Medicare Supplement Plan offerings for Under 65 applicants. In most cases, an under-65 applicant must apply to enroll in a Medicare Supplement plan within six months of their Part B effective date, unless they have a Guaranteed Issue right. Learn more.
Primary Care Physician Auto-Assignment – Member Impact: Improve member satisfaction by making sure you client’s Primary Care Physician (PCP) selection is correct to avoid PCP auto-assignment. Learn more.
Anthem, Inc. Acquires Beacon Health Options: Joining forces enhances whole-person health care in new ways! Learn more.
Aetna Medicare Producer News March 16, 2016: As we continue monitoring the outbreak of the coronavirus, also known as COVID-19, we remain focused on the health and safety of our members and agents. As an agent, you play an important role in keeping members informed. We encourage you to check our website frequently for updated information about the virus and tips for staying healthy, and to learn about the ways we’re supporting members.
Read the full update here.
COVID-19 Update for External Sales Partners
As part of our preparation for the impact of coronavirus, we are sharing an overview of our plans and guidance as it relates to our third party relationships, which are a critical piece of our operations and help us provide care to our members every day. If you have any questions, please reach out to your relationship manager at Humana.
Humana Preparedness
As the COVID-19 coronavirus continues to circulate around the world, Humana is being mindful of all we can do to stay safe and healthy and minimize potential disruption to our ability to care for members. Humana is focused on safety and mobility of our associates and the continuity of our operations, especially in areas related to accessing pharmaceutical products and medical supplies. We have enterprise cross-functional teams working together to identify and manage risks, including outreach to our third parties to ensure their plans for this situation complement ours. We’re also coordinating with public health authorities and are ready, with contingency plans in place, should the virus continue to spread.
Humana has trained a specialized group of call center employees to help support members with specific coronavirus questions and concerns, including live assistance with telemedicine. Members can call Humana’s toll-free customer support line, which can be found on the back of their member I.D. card, to be connected to this dedicated team of professionals.
Agent Support Unit
Telephonic Sales Presentation
In an effort to protect the most vulnerable population we strongly suggest not meeting face-to-face. Sales agents may conduct a telephonic sales presentation, with the beneficiary’s permission.
Use Humana’s Vantage Agent Portal for Faster Service
Humana 10 Step Appointment Guide
Telephonic Presentation Job Aid
Policy on Telephonic Sales Presentations by Field Sales Agents
Our Priority
Our highest priorities are to protect associates and preserve our ability to best serve you and promote the health of our members.
We are all navigating uncharted territories as we face new developments from the Coronavirus every day. The health and safety of Anthem’s members and you, our partner brokers, is of the utmost importance. Given the demographics of our business, these individuals are at the greatest risk. We know that potential clients may not want to meet in person until we come out the other side of this virus. This presents new challenges for how to continue to write business. To this end, Anthem is committed to share ideas with you that will assist in the ability for you to continue to provide the valued services you offer and allow our senior and dual population to obtain the coverage they need.
You will find a presentation on how to transfer an application to your client HERE. Anthem recently made changes to this process. The document highlights how your client can log in to the application without having to create an account, thereby removing the cumbersome challenges with that process. Once you have transferred the application, your client will receive an email that contains a PIN number.
Please stress the importance of keeping this PIN number available. The number is required to log in to the application. Once they have written down the PIN, they click on the link to the Online Store, enter the PIN and their Date of Birth, and they are then directed to “Complete Your Application” . It is very important that at this point they select “Continue as Guest”. This will bypass the need to create an account and allows them to move immediately into the application.
Please review this document and reach out to any member of the Ohio team with questions. Also, please check www.anthembrokerconnection.com for dates of upcoming webinars where we will be reviewing the entire online application process.
Additionally, now is a great time to contact your existing clients and remind them that they have the ability to “visit” a physician from the comfort of their home through our LiveHealth Online benefit. Please see the below information that outlines how you can order co-branded LiveHealth Online brochures at no cost. These are great pieces to share with your existing clients. We encourage you to discuss this benefit with all prospects as well as it positions you as their health care expert who will guide them safely through the buying decision with their health as your number one priority.
Now more than ever is an important opportunity to promote LiveHealth® Online doctor visits
Because the health and safety of all we serve is a priority, you can help by encouraging the use of online doctor visits from home with the LiveHealth Online Flier – available NOW on the Sales Toolkit.
Visit the Sales Toolkit TODAY and customize the flier with your contact information. Share the flier with prospects, current clients and your community centers of influence. Reminding them of this valuable tool supports our commitment to access to care, especially for those with special needs.
LiveHealth Online is a safe and effective way for members to see a board-certified doctor and receive health guidance from home with a smartphone, tablet or computer-enabled web cam.