Integrity News: Integrity Announces Strategic Investment from Silver Lake to Accelerate Growth

DALLAS – DECEMBER 9, 2021 – Integrity Marketing Group, LLC (“Integrity” or “Company”), an omnichannel insurtech leader in life, health and wealth solutions, today announced a new strategic investment of $1.2 billion led by Silver Lake, the global leader in technology investing, for a minority stake in Integrity. Integrity’s founders, management and employees will continue to be the majority shareholders of the Company. Harvest Partners will remain the largest institutional investor, along with HGGC as a significant investor.

This partnership with the leading global technology investment firm is aimed at accelerating the ongoing development and implementation of Integrity’s innovative, one-of-a-kind omnichannel insurtech platform. In connection with this investment, Silver Lake will gain a seat on Integrity’s Board of Directors and will collaborate with Integrity’s leadership and partners on strategic initiatives to accelerate the Company’s organic growth initiatives.

 

READ FULL PRESS RELEASE HERE

Cybersecurity Tech Tip | Holiday Edition: Holiday and Seasonal Scams

SECURITY HINTS & TIPS:

Holiday and Seasonal Scams

With the ever-growing popularity of online shopping and online communications, you should always have your guard up in the cyberworld. Criminals will use any situation to their advantage–especially when it comes to annual holidays. Below you’ll find a few examples of commonly used seasonal and holiday scams, and what you can do to protect yourself.

FAKE SHIPPING NOTIFICATIONS

End of the year holidays invite a greater likelihood of this common phishing attack, but this is a scam you must be cautious of all year long. Scammers send fake notifications that appear to come from postal service companies. The emails include dangerous links that, if clicked, could install malware on your computer or take you to a fake login page where your credentials will be stolen.

To check the legitimacy of these types of claims, always login to your online account or service through your browser—not through links in unexpected emails.

TRAVEL DEALS & OFFERS

Scammers know that their potential victims travel for holidays throughout the year. Cybercriminals send emails offering fake travel deals from well-known travel sites. They’re even known to create phony websites for cheap hotels and flights so they can rob you of your money.

When something seems too good to be true, it probably is. Never click on links in unexpected emails. Before booking through an unfamiliar service, do your research and ensure the company is legitimate.

SOCIAL MEDIA DEALS & SALES

All social media advertisements are not created equal. A “paid advertisement” may seem trustworthy, but be warned: Anyone can pay to put an ad on social media. During holidays and popular shopping seasons, fraudsters buy ads that offer deals for items that you’re more-than-likely interested in–considering social media ads target the buyer market. The ads typically contain phishing links that lead to fraudulent websites where they will steal your credit card data. Even if the malicious ad is reported and removed, the bad guys typically only need one victim to fall for their trick to make it worth their investment.

Always hover over links and URLs before clicking to check whether the URL will take you to a dangerous or unexpected site. If a social media ad appears to be from a company you’re familiar with, check the company’s website instead of clicking on links from the ad.

 

Stop, Look, and Think. Don’t be fooled.

WellCare Ohio Member ID Card Information

Sourced from WellCare broker communication from 12/2/21: 

Member ID Cards

ID Cards are mailed within 10 days once the application has been approved. Existing MA and MAPD members that did not change plans during AEP will begin to receive new cards this December.
MA Only plans still get RX codes printed on the card, because they may qualify for limited pharmacy benefits that are tied to medical procedures.
The signifier if a member has prescription drug coverage on their ID card is Medicare Prescription Drug logo.

MA ONLY SAMPLE

MAPD ONLY SAMPLE

RFI – Request for Information

Our RFI line is experiencing higher call volume – we appreciate your patience
You can also resolve your RFI by submitting a ticket in agent connect.

Common Application Mistakes

As you are filling out the application, make sure you include the entire plan name. Even though you have entered the correct plan code, an RFI can occur if the plan name is incorrect. Example: Leaving out HMO-POS or D-SNP.

HICN Missing: Double checked the MBI number and it is correct? Make sure you also have entered the correct birthday.

AEP Reminders: Last Days of 2022 AEP Enrollments

AEP Ends Tuesday December 7, 2021

 

Important information about the last days of AEP and submitting enrollment apps.

The following tips will help ensure your hard work this AEP pays off and your applications are processed correctly, including those submitted on Tuesday, December 7, 2021!

1. AEP application submission deadline: ALL applications must be submitted no later than 11:59 pm on December 7.

2. Date the application. It’s important to include a date on every enrollment application. Applications without a date, received after December 7, 2021, are assigned the date the application was received by the carrier, which can invalidate apps received after AEP ends. Apps that you receive on December 7 must be submitted to the carrier, dated December 7.

 

3. Faxing Applications:  If faxing the application, remember to keep a copy of your successful fax transmittal as confirmation of submission.

 

4.  Application Submission Guide:  Click the link below to download the most up to date application enrollment submission process, by carrier.

 

DOWNLOAD THE SUBMITTING APPLICATIONS DOCUMENT HERE

 

GENERAL 2022 AEP TIPS & GUIDANCE

Most apps now are plan specific. Be sure the check that the app matches the plan requested.

Invalid Medicare ID number. It’s best to always see a copy of the clients Medicare card to insure the current number is on the app.

Missing signatures or signature dates
Always make sure you and the applicant sign and date the application. Remember, you should not sign and date the application until it is in your possession.

Double check that all signature fields are completed and the dates are correct. We frequently see a date of birth or effective date listed as a signature date!

Missing or Invalid Writing Numbers
This is very important as this is how you are paid! In cases when the incorrect writing number is listed on the application the carrier will drop the policy as a house account until a correction is processed.

Invalid Election Period
Be sure to check or write in the AEP election on the application that requires the election to be entered. The carrier won’t assume the AEP election.

While most elections will be marked AEP this time of year, it’s still important to make sure you are using the correct election period for age-ins or other special circumstances.

Missing Effective Date
Be sure to enter the effective date in regardless if it is AEP. We have seen apps pend for not entering the effective date.

While not all carriers require electronic enrollments, many prefer this method.

 

 

NEED HELP? WE’RE HERE FOR YOU!

For more information or questions please contact us

614-763-2255 

email:  service@cornerstoneseniormarketing.com

 

 

 

MedicareCENTER 2021 Enrollment Updates – Please Read!

2021 MedicareCENTER Enrollments – PLEASE READ! 

Agents, please be aware of the availability to print/save your 2021 Enrollments! Connecture has advised that agents looking to access any 2021 enrollment they completed should be saved/printed from the 2021 site before 12/15/21.

 

IMPORTANT SOA INFORMATION

When starting an enrollment process via MedicareAPP, agents should either print or save the PDF of the completed SOA each time for each client if they choose to keep one on file. Every year the MedicareCENTER site changes and the previous SOA’s that were captured will be overridden by the newest plan year SOA. 

 

If you have any questions regarding your MedicareCENTER enrollments for PY 2021 or PY 2022, please reach out to your Cornerstone Senior Marketing representative.

Industry News: 88% of Medicare Advantage plan buyers going for $0 premiums

Article and data sourced from Becker’s Healthcare/Hospital Review from 11/18/21:

 

About halfway through 2021’s open enrollment period, 88 percent of Medicare Advantage plans purchased on marketplaces have $0 premiums, according to a Nov. 18 survey from eHealth.

Over 4,200 Medicare beneficiaries’ responses came out of the survey, which targeted eHealth users who had previously purchased a Medicare plan.

Here are seven takeaways from the survey:

1. The number of people purchasing plans with $0 premiums is substantially higher than the number of Medicare Advantage plans for 2022 that offer $0 premiums, which is 59 percent.

2. The average premium for Medicare Advantage plans purchased this open enrollment period is $4, which is down from $5 in 2021 and 2020, and $10 in 2019.

3. Medicare Part D average premiums are $21, up $1 from 2020 and 2021, but down from 2019’s average of $23.

4. Medicare Supplement plans had the largest increase in average premiums so far this year, sitting at $172. This is up from $160 in 2021, $157 in 2020 and $146 in 2019.

5. The survey found that while Medicare Advantage and Medicare Part D premiums haven’t changed much since last year, Medicare Supplement plan premiums have gone up 8 percent.

6. Medicare Advantage and Medicare Supplement members have different priorities when it comes to cost. Medicare Advantage members reported out-of-pocket costs as a top concern, while Medicare Supplement members cited low premiums as a priority.

7. The survey found overwhelming support (92 percent) for expanded Medicare dental, hearing and vision benefits, but that support dropped to 50 percent if coverage costs increased.

 

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MedicareCENTER UPDATES: 11/19/21

Introducing new features within the Client Management Quote & Enrollment Tool on MedicareCENTER!

  • Plan Comparison
    • Agent view only; “send plan comparison to client” is still being developed.
    • At the bottom of each plan card on the View Plans page, there is a “Compare” checkbox. Agents can click up to three plans to compare at once. Please see attached screenshot for reference.

 

  • Contact Management filters
    • Contact type (prospect vs. client)
    • Stage
    • Has reminders
  • Address, city, state, zip, and county in bulk import
    • State was inadvertently left off the list of available fields on the page, but will be added shortly. Please see attached screenshot for reference. State *is* available in bulk import and is included in the downloadable template.

  • Lost lead reason
    • When an agent changes a contact’s stage to Lost, they will be presented with a modal window with a list of potential reasons the lead was lost. For leads delivered to agents through our co-op program, we will use these reasons to optimize our lead vendor mix. After the reason is selected, it is not currently visible anywhere, but we will make it visible in an upcoming release.

 

If you have any questions in regards to these new MedicareCENTER features please reach out to your CSM representative 

 

Humana Dental Now Available to Enroll Via CSG!

Sourced from CSG Communication from 11/15/21:

Humana is the newest carrier available on our Dental E-Application!

Humana Dental Plans available on E-App include Bright Plus, Loyalty Plus and Preventive Plus. The plans we have available for enrollment are age rated, meaning premium is calculated by individual based on the age band they fall into. Humana has tier rated dental plans that we do NOT have available yet. It’s in the works, but do not have an ETA on this.

Agents will validate their appointment using their Humana agent number, which Humana refers to as a SAN.

The Humana Dental E-App is available on MedicareCENTER.

Cross-sell, cross-sell, cross-sell!!!!! Agents can use the CSG Shopping Cart to cross-sell and enroll a Med Supp plan with a Humana dental plan. For example, an Accendo or UHC Med Supp with a Humana dental plan can be taken in ONE application process! Client shopping cart training video is available here – https://www.csgactuarial.com/software/market-advisor/e-applications-tutorials/

 

If you have any questions, please contact your CSM rep.

Aetna Medicare Network Update: Mount Carmel Health System & Negotiations with Trinity

Sourced from Aetna broker communication from 11/10/21:

Network Update | November 10, 2021

Update on negotiations with Trinity – Mount Carmel Health System – OH

 

Highlights

As promised, we are keeping you informed on the progress made during Aetna’s negotiations with Trinity – Mount Carmel Health System – OH. This update, and the ones that follow, will supplement the original network communication you received on 10/26/2021. We will keep you informed of updates until negotiations are complete and/or concluded.

Update # Date of Update Update Description
1 11/09/2021 Trinity Health has provided Aetna with a contract extension to 1/31/22 – for the Commercial and Medicare products.

The parties agree to continue to work through the local market negotiations and memorialize the terms and conditions of a new National LOA over the next several weeks.   This National LOA will memorialize the new national template contract language, the respective rate increases for the respective markets and a commitment to utilize a Trinity-specific national contract template for all of their Trinity Ministries by January 1, 2023 or sooner.

Aetna and Trinity Health have signed a contract extension, assuring continued in-network access for its members in NY, OH, MI, and IL.  We’re pleased that our members will be able to continue receiving in-network care from their hospitals and doctors with the intent to limit further disruption during open enrollment.

Trinity Health extended the termination date of the following NY, Ohio, Illinois and Michigan hospitals to 1/31/22:

  • Samaritan (Troy)
  • Samaritan / Albany Memorial (Albany)
  • St. Josephs (Syracuse)
  • Mt. Carmel East Hospital (Columbus)
  • Mt. Carmel New Albany Surgical Hospital (New Albany)
  • Mt. Carmel St. Ann’s Hospital (Westerville)
  • Mt. Carmel Health System Grove City (Grove City)
  • Diley Ridge Medical Center (Canal Winchester)
  • Loyola University Medical Center (Chicago)
  • MacNeal Hospital (Chicago)
  • Gottlieb Hospital (Chicago)
  • Mercy St. Mary (Grand Rapid)
  • MHP Mercy Campus (Muskegon)
  • MHP Hackley
  • Lakeshore (Shelby)
  • St. Joseph Mercy (Chelsea)
  • St. Joseph Mercy (Ann Arbor)
  • St. Joseph Mercy (Oakland)
  • St. Mary Mercy (Livonia)
  • St. Joseph Mercy (Livingston)

 

 

We appreciate your support in this matter, as we continue to try to address the rising cost of health care services for Central Ohio area employers and residents.  We will continue to keep you informed of any changes in our local network.

Anthem’s OTC Network to Now Include Kroger Stores

Sourced from Anthem broker communication on 11/10/21: 

Kroger Company Stores will soon be included in Anthem’s OTC network of retailers

Convenience and value are important factors when your clients shop using their OTC network — and they deserve nothing but the best. That’s why we are proud to include all Kroger Company stores as participating retailers.

You and your clients will both be pleased to know that as of January 1, 2022, Kroger Company retail stores and affiliates* will be part of the Anthem OTC retail network.

 

As a MEDICARE AGENT, If you have any questions or concerns regarding Anthem’s OTC network or issues  please reach out  to  ANTHEM’S BROKER SERVICES AT   (800) 467-1199