Aetna Remote-Selling Tools (ekits and RATE)
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Monday March 23, 2020
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Medicare Advantage Electronic Scope of Appointment Now Available |
Date: March 20, 2020 Category: Enrollment Applies to: Medicare AdvantageAs we all work to adapt to the ongoing coronavirus disease known as COVID-19 changes, we are implementing new, temporary business procedures to ensure that you have what you need to continue to do business. Effective immediately, you are now able to send and receive a Scope of Appointment (SOA) via email. This will help you assist your customers, while remaining compliant, without having to meet face to face or requiring a printed SOA form. Steps for sending an electronic SOA
As a reminder, you can also submit Medicare Supplement applications through the same online enrollment tool. Medicare Supplement applications do not require a SOA. Still have questions? Upcoming Webinars Tuesday March 24, 2020 at 10am Thursday March 26, 2020 at 10am Thursday March 26, 2020 at 2pm Contact your Account Manager Mike Broderick Steve Cooley Jennifer Detrick-Myers Amanda McFarland |
A Message from Anthem as of 3/19/20:
During these times of change, Anthem asks that you be patient with. As of yesterday (3/19/20) California has issued a statewide shelter. Our Medicare Agent Support center is based in California. This will reduce the number of agent services representatives we have available. Wait time will be longer than normal.
To help with the wait time we ask that you use the DSNP Validation tool. Also, email issues when you can. Please add member name, id, and dob with any details you can provide.
In the wake of these unprecedented times we appreciate your patience and partnership.
If you have any questions please reach out to your CSM rep
UCT provides you with products that can be written through electronic applications on your computer and submitted through your email directly to UCT!
Humana has a strong commitment to the health and well-being of our members, associates, and agents. At this time of rapidly changing information and concern about the coronavirus disease 2019 (COVID-19), Humana is putting measures in place to help provide a safe workplace and maintain our ability to care for members.
Enrollment Application Submission Options
We have made great strides over the last year in reducing the amount of paper applications submitted and promoting the use of electronic enrollment channels driving faster enrollment, better visibility to agents, and a more seamless onboarding experience for members. In an effort to minimize utilization of the postal system and our vendor partners, we are strongly encouraging the use of electronic channels for application submission. Additionally, the electronic channels have historically lower error rates and will be processed faster and more efficiently than paper applications, reducing the overall stress on the enrollment process and provide faster access to care.
Effective immediately, we are requesting that agents submit enrollment applications using our Enrollment Hub or FastApp electronic tools, with the prospect/member’s permission.
If a paper application is necessary, we are requesting those be submitted using:
During this time, agents should NOT mail paper applications, as postal service delays or vendor limitations that prevent our ability to receive and process these applications are possible.
Your cooperation is appreciated as we strive to provide the best member experience and avoid disruption in care. We will continue to keep you updated about when we expect to resume our standard operating procedures.
Register: Tuesday, 3/24 @ 2p CST
Register: Wednesday, 3/25 @ 3p CST
Register: Thursday, 3/26 @ 11a CST
Register: Friday, 3/27 @ 1p CST
MedicareCenter.com supports your business continuity efforts by helping you retain your members and protect your business when working from home.
We are approaching our new normal smartly and with tremendous regard for the safety of our customers, employees and communities. Please rest assured MedicareCenter is the right technology for quoting Medicare plans and managing your own business remotely, as you provide a comfortable haven for seniors to confidently shop and securely enroll in their best fit plans online.
Make MedicareCenter an integral part of your Business Continuity Plans. Click here to reveal all the benefits of MedicareCenter.
Medicare Supplement commissions will be paid for 9 months in advance beginning in April. Learn more here.
Medicare Supplement Plan offerings for Under 65 applicants. In most cases, an under-65 applicant must apply to enroll in a Medicare Supplement plan within six months of their Part B effective date, unless they have a Guaranteed Issue right. Learn more.
Primary Care Physician Auto-Assignment – Member Impact: Improve member satisfaction by making sure you client’s Primary Care Physician (PCP) selection is correct to avoid PCP auto-assignment. Learn more.
Anthem, Inc. Acquires Beacon Health Options: Joining forces enhances whole-person health care in new ways! Learn more.