Clever RX: Getting to know your physical Clever RX card

The physical Clever RX card, it’s everywhere you want to be. Using the physical Clever RX card is a great option for many people, especially due to the lifelong habit of handing a physical card to the pharmacist. Accepted at thousands of pharmacies nationwide, read this email to learn more about what your Clever card is telling you.

The Group and Member Numbers:

The Group and Member ID numbers on your card are how medications filled using Clever RX are tracked back to you. These numbers should be the same on every physical card you hand out and every voucher you print, text, or share. Confirm your numbers:

Group #: 3001
Member #: 1037666

Please note: If you look up a voucher on the website, there may be a “W” behind these numbers or an “A” on a voucher in the app. Have no fear, that is just how we denote the way the script was filled. It will all still be tracked back to you!

The BIN and PCN Numbers:

These numbers are how the pharmacist looks up the drug pricing. These numbers are NOT the same on every voucher, so no need to worry if the BIN and PCN numbers in your app or website do not match the BIN and PCN numbers on your card. Additionally, if you have purchased the alternative physical card, the BIN and PCN will be different than in the example above.


The physical Clever RX card can only be used at the places listed on the back of the card. This is VERY important, as you will be turned away if you go somewhere not listed on the card. The physical Clever RX card is accepted at tens of thousands of pharmacies across all 50 states and has our most competitive pricing at the Big 4 (Kroger, Walmart, Walgreens, CVS) . For access to all 80,000 pharmacies in our network, download, search, save, and share using the Clever RX App:












BIG Updates from UHC’s 2021 Ohio Med Supp Plans!

Cornerstone Senior Marketing recently held a webinar with UHC regarding their AARP Medicare Supplement Ohio plans for 2021 and some big updates!

See below for all the information from UHC’s John Herbut:

  1. Beginning 6/1/2021 in Ohio, the Multi-Insured Discount is increasing from 5% per household to 7%!
  2. 2021 Rates are in!  For new clients with eff dates starting 6/1/21 through 5/1/22, OH rates ONLY change by 3.5% (well below the standard 5% threshold we plan for) – see the attached OH June 2021 Kit for those new rates.
  3. Dental – we have a dental discount provided by Dentegra! This dental discount boasts in-network discounts generally averaging from 30 to 40% off nationally for a range of dental services, including cleanings, exams, fillings and crowns. This includes access to thirty-thousand in-network general dentists and specialists at ninety-thousand locations nationwide. This offer is available to all new and existing members and more info will be coming soon!  To see the network, simply go to Dentegra and type in the zip code
  4. Billing Cycle Change – we will be adjusting the annual billing cycle in 17 to June 1. This means, 2020 rates will continue for an additional 5 months into 2021 and members will not see any new rate increase during this time (excluding discount wear-offs).

5. Agent Servicing

  • Last year we made significant strides to Agent Servicing. We allowed you (AORs or respective delegates) to call the Producer Help Desk and do things like (on behalf of the member/client):
    • Order replacement ID cards and fulfillment materials for members
    • Obtain certain information related to members’ claims
    • Obtain certain billing-related information
    • Make changes to member’s address (some restrictions apply)
    • Make corrections to some information that is correct on the application, but is incorrect in our system
  • And for this year we are expanding those self-service capabilities (for AORs or respective delegates on behalf of the respective member) to:
    • Make minor updates to members’ names
    • Request Privacy Authorization (for member’s spouse, family, or friend) and EFT forms be mailed to member addresses on file
    • Withdraw pending applications
    • Request refunds for members with active accounts

6.  Driver Safety – Participants in the course can brush up on the rules of the road, the latest car technology, maintaining flexibility for safe driving, and much more. Additionally, members who successfully complete the course may be eligible for a discount on their auto insurance.


7.  A2O Enhancements The program is split into two levels, Authorized to Offer status and Authorized to Offer Elite status.  Elite agents earn this status by selling at least 30 commission-eligible AARP Medicare Supplement Plans each calendar year.  This program is not available to solicitor agents  For more info on A2O go to Jarvis > Sales & Marketing Tools > Authorized to Offer > Select A20 Guidelines

The Authorized to Offer program has aligned with current UnitedHealthcare policies and removed the sales minimum related to the Authorized to offer. There is no longer a sales minimum for the Authorized to Offer Program.


8. Renew Active

  • As a reminder, as of January 1st, 2020, plan holders can utilize the Renew Active offering provided exclusively by UnitedHealthcare. Your clients will now have access to an extensive number of gyms and fitness locations at no additional cost.
  • To see participating gyms and fitness centers, navigate to
  • Members can also connect with other like-minded individuals through the exclusive FitBit community for Renew Active members only. Members not ready to head into the gym? We have something for them too! This past spring, we also expanded the offering to include access to FitBit Premium at no additional cost which includes dynamic workouts, mindfulness sessions, guided programs, personalized insights, advanced sleep tools and community groups to provide members support when heading to a gym is not an option. Members do not need a Fitbit to access these online features
  • When Members ask how they can obtain their unique code to enjoy the fitness membership for FREE:

How to obtain a confirmation code:

  1. Register/Access
  2. Navigate to the Health & Wellness section (tab at the top).
  3. Look for Renew Active on the right side of the page.
  4. Member’s Renew Active Confirmation Code is displayed in the bottom of the window with the heading Renew Active. Confirmation code will start with the letter ‘S’ followed by 9 digits.

The member should write this code down for use at fitness locations and for other access, such as certain local classes or AARP® Staying Sharp.

Remember: Renew Active gym and fitness center is a network of participating locations. Same Renew Active network for both Medicare Supplement and Medicare Advantage members. Usage of different gyms simultaneously. The member can visit multiple participating fitness locations within the Renew Active network, even on the same day. The member simply presents their confirmation code at each participating fitness location the member wants to use. The gym can then enroll the member in the Renew Active program and provide the member with access.

When Members request help from the Agent Regarding the Fitness Membership:  This site is for AGENT USE ONLY, not to be shared with members! On this site Agents can look up participating gyms in the local market for their members or recommend a fitness location that is not currently in the Renew Active network. Additionally, Agents, ONLY when requested by the member, can request the unique code for members to use at participating gyms. Please note in order to do so the member must provide the agent with an email address so that UnitedHealthcare and email the member the terms and conditions.


9. Enrollment Kits can be downloaded from Jarvis > Sales & Marketing Tools > Sales Material Portal (2021 kits are LIVE if you’re not using LEAN)

10. The 2021 Producer Handbook  is your one-stop-shop for all things AARP Med Supp

11. The Your Guide  highlights all Guarantee Issue (GI) Scenarios is attached, it can be found in enrollment kits as well or on Jarvis

12. Increased Early Enrollment Discount is available for all 1/1/20 and later eff dates (all members with eff dates prior to 1/1/20 will retain their current discount structure, plan switching will not change this!) (chart showing how the discount works is below)

 15. Change Request Forms

16. AARP Membership Guide is attached which illustrates all of the great benefits AARP has to offer – this is a great tool for clients so that they can see all of the discount AARP has to offer


17. offers you a complimentarily AARP membership for being an Authorized to Offer Agent

18. If you have any MA/MAPD/DSNP questions, please be sure to reach out to your respective Agent Manager:

Rob Crockett Central/SW Ohio

Dave Williams NW Ohio

Ottis Gump NE Ohio

Jane Gainard NE Ohio

Adam Hunt NW Ohio & Michigan

Brad Petrella NE Ohio

Tim Klaus NE Ohio

Jerod Long Central & SW Ohio


New $50 Monthly Grocery Benefit with Devoted Health’s DSNP Plans

Devoted communication from 3.24.21:

At Devoted Health, we are working hard to continuously improve our benefits in order to help our members live better lives. The COVID-19 pandemic has disproportionately impacted seniors. In fact, 44% of our current DSNP members have expressed concerns about food insecurity. In response to this, we have added a new monthly $50 Healthy Foods card benefit for all Devoted Health’s DSNP members for the rest of the 2021 plan year to help members buy groceries as part of CMS’s flexibilities due to the pandemic. Here are some details of this new benefit:

  • All current DSNP members will be receiving their Healthy Foods card in the mail early April, new members will receive soon after their effective date
  • $50 will automatically be loaded onto the card at the beginning of each month and can be used as a credit card at a grocery store such as Publix, Sedano’s and ALDI
  • Be sure to use the credit each month – we suggest members to stock up at the start of each month and spend all $50 in a single transaction.  Members cannot roll over unused money to the next month
  • More information will be available on our website

Members can redeem all foods and produce items with the $50 Healthy Foods card, however, we encourage members to use the card for items like:

  • Fruits and vegetables
  • Meat and fish
  • Eggs, cheese, milk, and other dairy products
  • Whole grains, like whole wheat bread and brown rice
  • Nuts, seeds and spreads
  • Olive oil and other plant-based oils
  • Supplemental drinks like Boost® and Ensure®


Friendly reminder that since this grocery benefit is added middle of the plan year, CMS prohibits explicitly marketing and/or advertising this benefit to prospects for the duration of 2021 plan year.


If you have any follow up questions or concerns, please reach out to your Cornerstone Senior Marketing representative

Anthem Medicare Certification Training Center Site Maintenance | 4.13.21 – 4.19.21

Anthem Broker Update:


The Anthem Medicare Certification Training Center (including AHIP) is undergoing exciting changes to accommodate the 2022 AEP selling season.  The new interactive platform will provide a streamlined, one-stop resource that makes it even easier to start, manage, and benefit from your required annual training.


In order to make this transition happen smoothly, the current site will be unavailable starting at 9 PM ET on April 13, 2021 until April 19, 2021 at 9 AM ET.  Please note that the system will be down for maintenance but that does not include the refresh to our annual training (2022 AEP).  The date for our year-over-year transition is TBD and will occur towards the end of June.  Stay tuned for additional information.


If you have any questions please contact your Cornerstone Senior Marketing Service Rep. 

MediGold’s 2021 Consumer Ratings

MediGold Communication from 3/16/21:


Once again,  MediGold’s HMO plans received a score of 90, which is the highest member satisfaction rating of 17 plans offered in Central, Southwest and Northwest Ohio!

MediGold’s HMO plans have received the highest rating over the past several years by consumers participating in the Medicare survey.  Now, more than ever, having a positive member experience should be a vitally important factor when you are helping seniors choose their Medicare coverage.


Background:  The 2021 Medicare and You Handbook, which is the official government Medicare handbook, prepared by the Centers for Medicare and Medicaid Services (CMS) and is mailed, or emailed, to every Medicare beneficiary’s household  annually in September.  The handbook provides useful information related to the Medicare program including detailed information pertaining to Original Medicare, Medicare Supplement plans, Medicare Part D plans and the Medicare Advantage Prescription Drug (MAPD) plans.

Included in the personalized Handbook is a section that provides basic information about the costs for the Medicare Health plans available in Ohio.  Information provided includes: the plan service area, monthly premiums, annual out of pocket limits and certain co pays.  The section also includes the member’s plan rating.  According to the Handbook, the members’ ratings of the plans come from the most recent Consumers Assessment of Healthcare Providers and Systems (CAHPS) survey. The rating is one of the many measures Medicare uses to give plans an overall rating of between 1 and 5 stars.  Of the 17 health plans offered in Central, Southwest, and Northwest Ohio.   MediGold’s HMO plans received a score of 90, which is the highest member satisfaction rating of all the plans.

 Note:  The personalized Handbook includes the Ohio ratings that begin on page 120.  The health plan information including the ratings is not included in the downloadable PDF version of the Handbook that is located on


If you have any additional questions, please contact your Cornerstone Senior Marketing representative!

SureBridge’s New Feature Added to Point of Sale Toll

SureBridge communication from 3/17/21:


Effective March 19, SureBridge is launching a new application process feature to improve the Issue and Payment process.  Once live, this new feature validates bank account numbers when Bank Draft (ACH) is selected as the method of payment. If the bank account number is identified as invalid, the message below will display with the option to re-enter the account number or choose an alternate method of payment, helping to ensure there is no delay in a policy being issued due to invalid payment information.


If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep. 

Devoted Enrollment Bonus – through March 31st

Attention Northern Ohio Agents!

Now is the time!  Earn an additional $100 per enrollment to use for future print marketing!  

Take advantage of this incredible pop-up promotion today!  You can earn $100 for each enrollment with an April 1, 2021 effective date submitted between now and March 31, 2021.  A minimum of two enrollments required to qualify.

Why Devoted Health?

  • $0 Premium Plan Options – Part B Giveback
  • Solid HMO Network
  • Broker Loyalty Program
  • and more!

WellCare: Low Income Subsidy Plans Available – Read More

Low Income Subsidy Plans Available to Help with Overall Health

WellCare communication from 3/15/21:

We wanted to remind you about the Low Income Subsidy (LIS) plans for beneficiaries with limited resources who DO qualify for the “Extra Help” subsidy, but DON’T qualify for a zero-dollar, dual special needs plan.

It’s important to remember that members receiving “Extra Help” (which helps with the Part D monthly premium, annual deductible, coinsurance and copayments) can choose any Centene plan with Part D, while the LIS plans work with the government’s Low Income Subsidy program. The low income programs help with prescription needs, so our LIS plans include other benefits to address our members’ overall health, like:

  • Dental
  • Hearing
  • Vision
  • Fitness
  • And more

LIS Plans are available in the following Medicare markets:

Alabama, Arizona, Arkansas, California, Connecticut, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Texas.

If members are not already enrolled, they can apply for “Extra Help” in three ways:

  • Online at
  • By calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778) to apply over the phone or to request an application
  • In person at their local Social Security office

The LIS chart, available in Agent Connect and the Ascend portal, can help you understand the amount of “Extra Help” a beneficiary receives and help determine the right plan for them.

For more information, please see the 2021 Low Income Subsidy (LIS) Plans Product Video


If you have any questions on WellCare’s LIS plans contact your Cornerstone Senior Marketing representative. 

NEW Centene Broker Support Call Center: WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care

Broker Support is Here to Help YOU!

Great News! The Broker Support Call Center is now available to all brokers with all health plans (WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care).

Hours: Monday – Friday 8:00 AM – 8:00PM EST

Phone Number: 866-822-1339

Broker Support can help you with inquiries related to:

  • Onboarding – Contracting, training, and license updates
  • Formulary, Provider, and Benefit options available to assist brokers with pre-enrollment information via Ascend
  • Application & Enrollment assistance, WellCare health plan RFI assistance
  • Member Status, Broker of Record (AOR/BOR) correction
  • Broker Commissions – Finding statements, using the calculator, inquiries
  • Broker Portal (Agent Connect and Agent360) Navigation – Assignment of Commission (AOC), hierarchy changes, demographic updates, application search tool, help creating support tickets
  • Single Sign-On Portal – New broker set-up and navigation
  • Sales Materials (CustomPoint)

Most calls are resolved immediately over the phone, those that require more escalation will be forwarded to the corporate team for review, resolution, and direct follow up.

IMPORTANT! The former broker services line, 844-202-6811 will no longer assist with the above matters; however, this line will still be available for Allwell, Health Net, and Ascension Complete enrollment verification and RFI assistance.


Exciting NEW Enhancements with MedicareCENTER – Important Updates!

Important MedicareAPP User Updates

You’ve asked and we’ve listened!
Connecture, the technology behind MedicareCENTER, is introducing exciting NEW updates to the MedicareAPP feature inside MedicareCENTER!

MedicareAPP users can view these enhancements now while using the platform.

1. Agents can sort from Low to High by ‘Estimated Drug Costs’. This means you no longer have to have the health costs built in to a Medicare Advantage quote.

  1. Agents can now select up to three (3) pharmacies on the pharmacy selection screen.

              –  Agents can select the pharmacy on the left hand side of the Plan Details Page to update the costs. 

 – You can also search by pharmacy name now! 


3. On the Plan Details Page, they have added an ‘Effective Date’ field on the ‘Total Costs’ tab. This will update the costs to reflect the remainder of the year and no longer show the entire year! Agents can also toggle back and forth on the costs for their preferred pharmacy. 


  • Streamlined profile creation when sending quotes

  • Added ability for agents to send plan documents when sending an application. 


Questions on these updates or on the MedicareCENTER platform?

Contact us – we are here for you!