Clever RX: Getting to know your physical Clever RX card

The physical Clever RX card, it’s everywhere you want to be. Using the physical Clever RX card is a great option for many people, especially due to the lifelong habit of handing a physical card to the pharmacist. Accepted at thousands of pharmacies nationwide, read this email to learn more about what your Clever card is telling you.

The Group and Member Numbers:

The Group and Member ID numbers on your card are how medications filled using Clever RX are tracked back to you. These numbers should be the same on every physical card you hand out and every voucher you print, text, or share. Confirm your numbers:

Group #: 3001
Member #: 1037666

Please note: If you look up a voucher on the website, there may be a “W” behind these numbers or an “A” on a voucher in the app. Have no fear, that is just how we denote the way the script was filled. It will all still be tracked back to you!

The BIN and PCN Numbers:

These numbers are how the pharmacist looks up the drug pricing. These numbers are NOT the same on every voucher, so no need to worry if the BIN and PCN numbers in your app or website do not match the BIN and PCN numbers on your card. Additionally, if you have purchased the alternative physical card, the BIN and PCN will be different than in the example above.


The physical Clever RX card can only be used at the places listed on the back of the card. This is VERY important, as you will be turned away if you go somewhere not listed on the card. The physical Clever RX card is accepted at tens of thousands of pharmacies across all 50 states and has our most competitive pricing at the Big 4 (Kroger, Walmart, Walgreens, CVS) . For access to all 80,000 pharmacies in our network, download, search, save, and share using the Clever RX App:












New $50 Monthly Grocery Benefit with Devoted Health’s DSNP Plans

Devoted communication from 3.24.21:

At Devoted Health, we are working hard to continuously improve our benefits in order to help our members live better lives. The COVID-19 pandemic has disproportionately impacted seniors. In fact, 44% of our current DSNP members have expressed concerns about food insecurity. In response to this, we have added a new monthly $50 Healthy Foods card benefit for all Devoted Health’s DSNP members for the rest of the 2021 plan year to help members buy groceries as part of CMS’s flexibilities due to the pandemic. Here are some details of this new benefit:

  • All current DSNP members will be receiving their Healthy Foods card in the mail early April, new members will receive soon after their effective date
  • $50 will automatically be loaded onto the card at the beginning of each month and can be used as a credit card at a grocery store such as Publix, Sedano’s and ALDI
  • Be sure to use the credit each month – we suggest members to stock up at the start of each month and spend all $50 in a single transaction.  Members cannot roll over unused money to the next month
  • More information will be available on our website

Members can redeem all foods and produce items with the $50 Healthy Foods card, however, we encourage members to use the card for items like:

  • Fruits and vegetables
  • Meat and fish
  • Eggs, cheese, milk, and other dairy products
  • Whole grains, like whole wheat bread and brown rice
  • Nuts, seeds and spreads
  • Olive oil and other plant-based oils
  • Supplemental drinks like Boost® and Ensure®


Friendly reminder that since this grocery benefit is added middle of the plan year, CMS prohibits explicitly marketing and/or advertising this benefit to prospects for the duration of 2021 plan year.


If you have any follow up questions or concerns, please reach out to your Cornerstone Senior Marketing representative

Anthem Medicare Certification Training Center Site Maintenance | 4.13.21 – 4.19.21

Anthem Broker Update:


The Anthem Medicare Certification Training Center (including AHIP) is undergoing exciting changes to accommodate the 2022 AEP selling season.  The new interactive platform will provide a streamlined, one-stop resource that makes it even easier to start, manage, and benefit from your required annual training.


In order to make this transition happen smoothly, the current site will be unavailable starting at 9 PM ET on April 13, 2021 until April 19, 2021 at 9 AM ET.  Please note that the system will be down for maintenance but that does not include the refresh to our annual training (2022 AEP).  The date for our year-over-year transition is TBD and will occur towards the end of June.  Stay tuned for additional information.


If you have any questions please contact your Cornerstone Senior Marketing Service Rep. 

MediGold’s 2021 Consumer Ratings

MediGold Communication from 3/16/21:


Once again,  MediGold’s HMO plans received a score of 90, which is the highest member satisfaction rating of 17 plans offered in Central, Southwest and Northwest Ohio!

MediGold’s HMO plans have received the highest rating over the past several years by consumers participating in the Medicare survey.  Now, more than ever, having a positive member experience should be a vitally important factor when you are helping seniors choose their Medicare coverage.


Background:  The 2021 Medicare and You Handbook, which is the official government Medicare handbook, prepared by the Centers for Medicare and Medicaid Services (CMS) and is mailed, or emailed, to every Medicare beneficiary’s household  annually in September.  The handbook provides useful information related to the Medicare program including detailed information pertaining to Original Medicare, Medicare Supplement plans, Medicare Part D plans and the Medicare Advantage Prescription Drug (MAPD) plans.

Included in the personalized Handbook is a section that provides basic information about the costs for the Medicare Health plans available in Ohio.  Information provided includes: the plan service area, monthly premiums, annual out of pocket limits and certain co pays.  The section also includes the member’s plan rating.  According to the Handbook, the members’ ratings of the plans come from the most recent Consumers Assessment of Healthcare Providers and Systems (CAHPS) survey. The rating is one of the many measures Medicare uses to give plans an overall rating of between 1 and 5 stars.  Of the 17 health plans offered in Central, Southwest, and Northwest Ohio.   MediGold’s HMO plans received a score of 90, which is the highest member satisfaction rating of all the plans.

 Note:  The personalized Handbook includes the Ohio ratings that begin on page 120.  The health plan information including the ratings is not included in the downloadable PDF version of the Handbook that is located on


If you have any additional questions, please contact your Cornerstone Senior Marketing representative!

SureBridge’s New Feature Added to Point of Sale Toll

SureBridge communication from 3/17/21:


Effective March 19, SureBridge is launching a new application process feature to improve the Issue and Payment process.  Once live, this new feature validates bank account numbers when Bank Draft (ACH) is selected as the method of payment. If the bank account number is identified as invalid, the message below will display with the option to re-enter the account number or choose an alternate method of payment, helping to ensure there is no delay in a policy being issued due to invalid payment information.


If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep. 

Devoted Enrollment Bonus – through March 31st

Attention Northern Ohio Agents!

Now is the time!  Earn an additional $100 per enrollment to use for future print marketing!  

Take advantage of this incredible pop-up promotion today!  You can earn $100 for each enrollment with an April 1, 2021 effective date submitted between now and March 31, 2021.  A minimum of two enrollments required to qualify.

Why Devoted Health?

  • $0 Premium Plan Options – Part B Giveback
  • Solid HMO Network
  • Broker Loyalty Program
  • and more!

WellCare: Low Income Subsidy Plans Available – Read More

Low Income Subsidy Plans Available to Help with Overall Health

WellCare communication from 3/15/21:

We wanted to remind you about the Low Income Subsidy (LIS) plans for beneficiaries with limited resources who DO qualify for the “Extra Help” subsidy, but DON’T qualify for a zero-dollar, dual special needs plan.

It’s important to remember that members receiving “Extra Help” (which helps with the Part D monthly premium, annual deductible, coinsurance and copayments) can choose any Centene plan with Part D, while the LIS plans work with the government’s Low Income Subsidy program. The low income programs help with prescription needs, so our LIS plans include other benefits to address our members’ overall health, like:

  • Dental
  • Hearing
  • Vision
  • Fitness
  • And more

LIS Plans are available in the following Medicare markets:

Alabama, Arizona, Arkansas, California, Connecticut, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Texas.

If members are not already enrolled, they can apply for “Extra Help” in three ways:

  • Online at
  • By calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778) to apply over the phone or to request an application
  • In person at their local Social Security office

The LIS chart, available in Agent Connect and the Ascend portal, can help you understand the amount of “Extra Help” a beneficiary receives and help determine the right plan for them.

For more information, please see the 2021 Low Income Subsidy (LIS) Plans Product Video


If you have any questions on WellCare’s LIS plans contact your Cornerstone Senior Marketing representative. 

NEW Centene Broker Support Call Center: WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care

Broker Support is Here to Help YOU!

Great News! The Broker Support Call Center is now available to all brokers with all health plans (WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care).

Hours: Monday – Friday 8:00 AM – 8:00PM EST

Phone Number: 866-822-1339

Broker Support can help you with inquiries related to:

  • Onboarding – Contracting, training, and license updates
  • Formulary, Provider, and Benefit options available to assist brokers with pre-enrollment information via Ascend
  • Application & Enrollment assistance, WellCare health plan RFI assistance
  • Member Status, Broker of Record (AOR/BOR) correction
  • Broker Commissions – Finding statements, using the calculator, inquiries
  • Broker Portal (Agent Connect and Agent360) Navigation – Assignment of Commission (AOC), hierarchy changes, demographic updates, application search tool, help creating support tickets
  • Single Sign-On Portal – New broker set-up and navigation
  • Sales Materials (CustomPoint)

Most calls are resolved immediately over the phone, those that require more escalation will be forwarded to the corporate team for review, resolution, and direct follow up.

IMPORTANT! The former broker services line, 844-202-6811 will no longer assist with the above matters; however, this line will still be available for Allwell, Health Net, and Ascension Complete enrollment verification and RFI assistance.


Exciting NEW Enhancements with MedicareCENTER – Important Updates!

Important MedicareAPP User Updates

You’ve asked and we’ve listened!
Connecture, the technology behind MedicareCENTER, is introducing exciting NEW updates to the MedicareAPP feature inside MedicareCENTER!

MedicareAPP users can view these enhancements now while using the platform.

1. Agents can sort from Low to High by ‘Estimated Drug Costs’. This means you no longer have to have the health costs built in to a Medicare Advantage quote.

  1. Agents can now select up to three (3) pharmacies on the pharmacy selection screen.

              –  Agents can select the pharmacy on the left hand side of the Plan Details Page to update the costs. 

 – You can also search by pharmacy name now! 


3. On the Plan Details Page, they have added an ‘Effective Date’ field on the ‘Total Costs’ tab. This will update the costs to reflect the remainder of the year and no longer show the entire year! Agents can also toggle back and forth on the costs for their preferred pharmacy. 


  • Streamlined profile creation when sending quotes

  • Added ability for agents to send plan documents when sending an application. 


Questions on these updates or on the MedicareCENTER platform?

Contact us – we are here for you!

Anthem MS Replacement Commission Payment Reminder

Medicare Supplement Replacement Commission Payment Reminder:

This is a reminder of the Medicare Supplement replacement commission payment policy. Replacement policies are sold to applicants purchasing an Empire Medicare Supplement policy that replaces a Medicare Supplement policy held with either Empire or another carrier.

In accordance with state regulatory requirements, the commission for Medicare Supplement replacement policies is paid at the “year two” renewal commission rate. Per state regulatory requirements and our broker agreement, we cannot pay and brokers cannot receive compensation in an amount greater than the renewal compensation on replacement policies.


  • Applies to Medicare Supplement business for the Blue states listed below along with Amerigroup states Arizona and Texas.
    • Blue: California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, and Wisconsin.
  • Does not apply to HealthyBlue, Simply, Blue Louisiana nor North Carolina or Amerigroup states of New Jersey, New Mexico, Tennessee or Washington.


Need more information or have questions? Please contact your CSM Representative.