CSG Quoting Tool Time Session Changes

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As of 8/6/2020:

CSG Actuarial has adjusted its session time limit on the quoting and enrollment platforms in order to meet security requirements.

After 30 minutes of no activity, the user will be signed out of the tool and be required to sign back in. A 5-minute warning will appear on the screen to notify the user the session is about to expire.

In order for the warning to appear, the user may need to clear the cache on the Internet browser they are using.

 

If you have any questions, please contact info@csgactuarial.com or call 855-861-8776.

 

WellCare Partners with Shipt to Provide Free Grocery Delivery

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News provided by WellCare- August 3, 2020:

TAMPA, Fla. and BIRMINGHAM, Ala., Aug. 3,  2020 /PRNewswire/ — WellCare, a wholly owned subsidiary of Centene Corporation, announced today an industry-leading partnership with Shipt, a same-day delivery service, to help Medicare Advantage members safely and conveniently access groceries and everyday essentials throughout 2020, providing them with a critical service during the COVID-19 pandemic.

READ FULL ARTICLE 

SureBridge Medical Record Vendor Out of Business

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SureBridge message as of 7/6/2020:

SureBridge has received notification that the medical record vendor (EMSI) has permanently closed the business as of Friday July 3, 2020. This means SureBridge may experience delays in receipt of medical records associated with current claims.

We appreciate your patience as we navigate transition to a new vendor. If there are any issues or concerns please contact Producer Support at (888) 797-4447.

 

Cornerstone will provide more information as soon as we learn more. Questions? Reach out to your CSM representative

Anthem Reminders on 2021 Certification

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The 2021 Anthem Agent Certification site is open.  Below are a few friendly reminders.  Agents can access the certification site via the Broker Portal.

Friendly reminders:

  • Certification link:  https://anthem.cmpsystem.com/ext/ahip/login.php
  • Please make sure to direct all downline agents to use External-SelfReg (with hyphen, exactly as shown) in the Access Code Field.
  • Agents must have current licensure, certification, and appointment in every state they sell in to be eligible for commission payment of sales or pre-order/order Medicare Advantage and Prescription Drug Plan enrollment kits. In order to receive commissions on your sales or renewals for 2021, you must keep a current licensure and appointment, and finish the 2021 certification.
  • If an agent was not previously certified for 2020 and does the 2021 Certification training, it will certify them for the rest of 2020 as well as all of 2021.
  • From your Appointment and Certification Status report, please make sure all agents maintain an active license on file.  If agents are no longer with your agency, please send the termination request to anthem.brokers@anthem.com.  If an agent is active but our report reflects an expired license, please send a copy to anthem.brokers@anthem.com so we may update their records.
  • In order to market the SNP plans, agents must complete the SNP and Part D modules, as well as the HMO or PPO module depending on the type of SNP plan available in your area.  If any one of those trainings are not completed, they will not be certified for the SNP plans.  **Please make sure to advise brokers of this requirement if they are planning to sell any of our SNP plans**
  • PDP module is required for all MAPD products.
  • All agents who have completed the necessary requirements to be Ready to Sell should appear on your Appointment and Certification report Status report with 2021 RTS as Yes.  If an agent is missing from the report, please contact us to review the agent’s appointment and certification status.
  • Any issues related to the certification site, please send an email to medicaresalestraining@anthem.com and make sure your email includes ALL of the information listed below.
    • Agents Name:
      NPN:
      Date of Birth:
      Last 4 digits of your SSN:
      E-Mail:
    • Provide a brief explanation of the issue and screenshots

 

If you have any other questions or concerns please reach out to your CSM Service Rep

Medical Mutual of Ohio July Updates: 2021 Certs and More

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Medicare July 2020 Updates
  • Medical Mutual’s 2021 Medicare Advantage certification is now available. To access the certification, follow these steps:
    • Visit MyBrokerLink and log in.
    • Go to the Sales & Quoting tab and click Medicare Advantage.
    • Select Training and Certification.
You will be required to complete the AHIP certification before the Medical Mutual modules. If you did not get certified for 2020, this certification will apply for both 2020 and 2021.
  • Medicare Advantage Online Enrollment Enhancement: MMO is continually evaluating their processes to ensure brokers can assist clients in the way they are most comfortable during COVID-19. Many agents are moving toward a no-contact approach and using tools such as Zoom to secure enrollment. If you are using Zoom or a similar program, you can secure the enrollment form with the client (applicant). You must give the applicant control to sign and complete the enrollment process. In doing so, it is MMO’s expectation that the client is driving the enrollment form, not the agent. This feature can be used for both Individual and Medicare product lines.

 

  • Effective July 1, 2020, Medical Mutual is waiving copays for in-network PCP visits and in-network lab and diagnostic testing performed on the same day as PCP visits for all Medicare Advantage members through Dec. 31, 2020. Members are receiving an email or letter telling them about the applicable change(s).

 

  • MMO recently created two Turning 65 fliers that agents can send to clients who are aging in to Medicare. View sample #1. View sample #2. If you are interested in customization, please let me know.

 

 

  • As part of MMO’s ongoing Member Health Quality campaign, they will be sending in-home Hemoglobin A1C Test kits to approximately 2,500 Medicare Advantage plan members who have been diagnosed with diabetes and are due for this screening based on prior claims.

 

  • As you know, Centers for Medicare & Medicaid Services guidance states that individuals are not permitted to be enrolled in a Medicare Supplement and Medicare Advantage plan at the same time. Please guide your clients on how to terminate their Medicare Supplement plan if they are enrolling in a Medicare Advantage plan.

UHC 2021 Certification

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A Message from UnitedHealthcare:

2021 Certifications Now Open!

It’s that time!  You can now certify to sell 2021 UnitedHealthcare® Medicare Solutions products.

What you need to know:

  • NEW! Access 2021 UnitedHealthcare Certifications in our new learning management system called Learning Lab for simplified use, clearer assignments and easier tracking.
  • NEW! All Certification modules and assessments are available in both English and Spanish.
  • Passing the prerequisite tests (Medicare Basics Test, Ethics and Compliance Test, and AARP Course) certifies you to sell Medicare Advantage* (MA), Prescription Drug and AARP® Medicare Supplement Insurance Plans from UnitedHealthcare plans!
  • To sell Chronic or Dual Special Needs Plans (DSNP), take the Chronic/Dual SNP module and test after you have passed all your prerequisite tests.
  • Don’t forget to take 2021 Events Basics if you plan to conduct in-person or virtual events!

How to take certifications

  • Certification modules and tests are open 24 hours a day, seven days a week Jarvis>Knowledge Center>Learning Lab.
  • You will have six attempts to complete an assessment with a minimum passing score of 85 percent.
  • Answer a question correctly and you’ll move immediately to the next question; answer a question incorrectly and you’ll receive feedback that it was wrong and then you will move to the next question.

UnitedHealthcare will once again accept AHIP’s Medicare + + Fraud, Waste and Abuse Training, which satisfies the requirement for the UnitedHealthcare Medicare Solutions Certification module, Medicare Basics Test (including Medicare Advantage, Prescription Drug and Medicare Supplement Plans). If you wish to receive the $50 discount on AHIP from UnitedHealthcare, you must access the AHIP/UHG co-branded website via the link provided in Learning Lab.

DOWNLOAD: UHC’S 2021 CERTIFICATION USER GUIDE

 

For more information, refer to the 2021 Certification User Guide on Learning Lab or contact your CSM Service Rep

WellCare: Late Enrollment Penalty Reminders

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Late Enrollment Penalty Reminders:

A Late Enrollment Penalty (LEP) is an unwelcome surprise. LEP can be confusing and frustrating to new members often resulting in complaints. When enrolling members please take the time to explain the following important details:

Late Enrollment Penalty (LEP) Details:

  • Medicare beneficiaries may incur a late enrollment penalty (LEP) that is added to their Part D premium if there is a continuous period of 63 days or more, at any time after the end of the individual’s Part D initial enrollment period, during which the individual was eligible to enroll, but was not enrolled in a Medicare Part D plan and was not covered under any creditable prescription drug coverage.
  • Medicare plans that offer Part D benefits are required by CMS to notify enrollees in writing if they determine that a gap in coverage exists as described above. Members will receive instructions from WellCare on how to attest to creditable coverage and will provide a due date for response.
  • If a valid attestation is not received by the due date, Medicare will impose the LEP which will be communicated by WellCare. When this occurs, the member will receive instructions on the conditions and processes for filing a ‘reconsideration’ (appeal).
  • Members have 60 calendar days from the date on the LEP letter to request a reconsideration request of the LEP. If the 60-day timeframe for filing an LEP reconsideration has expired, the enrollee may request a good-cause extension, but must include an explanation why the request is late. If it is approved the LEP will be removed in the next billing cycle.

Please remind your clients aging into or otherwise new to Medicare that, in order to avoid a LEP, they should enroll in (and remain continuously enrolled in) a Medicare plan that offers Part D benefits when they first become eligible unless they have creditable prescription drug coverage through another source, such as a current or former employer or union.

Medical Mutual of Ohio 2021 MAPD Certification Info

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June 24, 2020
Special Broker Update
 
2021 MAPD Certification Available Beginning June 29, 2020
Category: Training
Applies to: Medicare Advantage
It’s time to complete your Medical Mutual Medicare Advantage certification. You must complete the AHIP certification before you can access the Medical Mutual certification modules. AHIP will automatically share your certificate of completion with Medical Mutual. The Medical Mutual certification link can be found in your MyBrokerLink account under Sales & Quoting, Medicare Advantage, Training and Certification. Completion of all modules is required before you can sell Medical Mutual Medicare Advantage products for 2021. Brokers are given a $50 discount by accessing AHIP training through our Medical Mutual link.

 

Training Modules and Additional Resources
Modules can be downloaded from Web Courseworks upon module completion. These will be in PDF format. This year we combined the HMO and PPO product modules into one for a more streamlined product training experience. We want to remind you that the educational video plays at the end of the Dos & Don’ts: Formal Educational Events module. You must remain on the first slide of the video for at least one minute. We recommend watching the entire video, but you will have the option to stop the video and complete the module. This video is also posted on MyBrokerLink for future reference and use under Knowledge Center, Reference Materials, Medicare Advantage.

 

Product Highlights

  • Expanded $0 HMO approach with a new option to complement our current Classic $0
  • Secure plan now being offered in 44 counties
  • OTC and enhanced dental on more plans
  • Reduction in copays on most plans
If you have not yet certified for 2020, completion of the 2021 certification will allow you to sell for the remainder of 2020 and all of 2021.

Please watch out for upcoming product meetings in your region. Contact your Individual Account Manager with any questions.
 

Allwell AHIP/2021 Contracting

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2021 AHIP Now Available & Reimbursement:

 

Attention Valued Partner,

 

AHIP is the first step in our annual certification process and 2021 AHIP is now available and ready to be taken.

 

·     Complete AHIP through our training site to access discounted pricing ($125 vs $175).

·     Click here for the Centene/AHIP co-branded link.

 

AHIP Reimbursement:

 

Qualify for REIMBURSEMENT of 2021 AHIP Certification Training fees, paid after meeting a few key requirements:

 

·     Reimbursement is available for actual cost paid by you or your upline, up to $125.

·     Must be certified and contracted to sell 2021 Centene plans.

·     Must have a minimum of 10 new sales with 1/1/2021 effective dates.

·     Qualifying sales must remain active with the plan through 3/31/2021.

·     Reimbursement payout will occur in April 2021.

 

Training Resources:

 

Click here for the Centene training site User Guide

Click here for the Centene training site video walk-through (best viewed in Chrome)

 

Annual Certification Training Reminders:

 

2021 Annual Certification Training (ACT) will be available in the coming weeks, and one, combined ACT will certify you to market and sell all Centene products, including MA/MAPD and PDP:

 

·     Allwell

·     Ascension Complete

·     Fidelis Care

·     Health Net

·     WellCare

 

Completing the ACT course will certify you to sell both 2020 and 2021 Centene plans.

 

Contracting Reminders:

 

As a reminder, we have combined our separate contracts into one Centene Broker Contract.

 

Action Required:

 

·     Contracting will begin soon and should be completed as soon as possible but no later than September 30, 2020.

·     All brokers must review, acknowledge, and complete the combined Centene Broker Contract.

 

Contracting and Annual Certification Training Reminders:

 

·     You will not be eligible to market or sell WellCare products until the combined Centene Broker Contract and 2021 Annual Certification Training (ACT) is completed.

·     You will not be eligible to market or sell any Centene or WellCare products for plan year 2021 until the combined Centene Broker Contract and 2021 ACT is completed.

·     If you do not complete the combined Centene Contract or complete 2021 ACT before December 31, 2020, your Broker Status will be changed to Suspended, and you will not be eligible to receive commissions for any prior business, including renewals.

·     Completing the combined Centene Contract will not change your current contract level.

CIGNA HEALTHSPRING MED ADVANTAGE CONTRACTING NOW AVAILABLE

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ATTENTION CLEVELAND AREA BROKERS: MEDICARE ADVANTAGE CONTRACTING IS OPEN!

Cornerstone Senior Marketing is excited to announce a new partnership with Cigna Healthspring Medicare Advantage! We now can contract agents in and around the Cleveland, Ohio market to sell Cigna Healthspring Medicare Advantage plans.

GET STARTED TODAY!!

WHY CHOOSE CIGNA HEALTHSPRING’S MA PLANS?

  • Low monthly premiums
  • eEnrollment application PLUS a new URL option available
  • Variety of plan types including HMO/PPO & Dual SNP
  • Enriched supplemental benefits
  • Team-based support

Cigna is both committed and qualified to helping Medicare and Medicaid beneficiaries live healthier, more active lives thru their personalized, affordable, and easy to use health care solutions.

If you’re interested in selling Cigna’s MA products and want to get contracted please complete the contracting request form below and send back to:

contracting@cornerstoneseniormarketing.com

DOWNLOAD THE CONTRACTING REQUEST FORM HERE