UnitedHealthcare Renewal Rate Increase for 2021

UHC is excited to announce that starting in 2021, for Medicare Advantage (MA) plans with effective dates of 2020, UnitedHealthcare will pay renewals at the current Centers for Medicare & Medicaid Services (CMS) published Fair Market Value (FMV) renewal year commission amount!

Example of how it works:

  • If an agent sold a plan effective in 2020, the renewal amount in 2021 would have been $255.
  • With this change, the agent will instead get $270 as the agent’s renewal rate in 2021 ($22.50/month).
  • For 2021 that is $15 more dollars for each MA plan sold in 2020.
  • State specific rates apply.

What does this mean for agents?

  • For MA plans that became effective in 2020, starting in January 2021, monthly renewal commissions will be paid at the 2021 CMS FMV renewal rate instead of at the renewal rate that was in effect on the date the plan became effective.

Retaining members and paying you competitive renewal rates for your commitment to UHC members is important to UnitedHealthcare.

 

If you have any questions please reach out to your Cornerstone representative. 

Humana No Longer Accepting ASEC Form Effective 9/1/20

Effective 9/1, Humana can no longer accept an Agent Statement of Enrollment Correction (ASEC) form for corrections to contract/PBP numbers. This is considered a plan change and requires Humana to send a correction to CMS, which we are no longer able to do. Humana must comply with these new guidelines.

  • For plan corrections, a new application must be submitted. In the case that it is after the effective date of the plan, the member will need to submit a new application for a future effective date using a valid election period.
  • We are able to accept ASEC forms for other errors, but not plan corrections.

This change was reflected in the IGNITE Newsletter  sent to partner agents on August 27th.

 

If you have any questions or concerns please reach out to your Cornerstone representative.

Ohio Department of Insurance Virtual Medicare Info Sessions Starting 9/14/20

Press Release from 9/8/2020:

Virtual Medicare Information Sessions to Help Ohioans During Open Enrollment

Department of Insurance to provide Medicare Webinars beginning September 14.

COLUMBUS –As the Medicare open enrollment period approaches, Governor Mike DeWine and Department of Insurance Interim Director Tynesia Dorsey are encouraging Ohioans on Medicare to review their prescription drug and health insurance options to ensure their plan fits their needs and budget.

This year, Open Enrollment for the 2021 plan year starts October 15 and ends December 7. The Ohio Senior Health Insurance Information Program (OSHIIP), a division of the Department of Insurance, will conduct Virtual Medicare Check-Up Day webinars prior to the start of Open Enrollment.

“In Ohio, we have more than two million people who rely on Medicare and we want to make sure they have the information about Medicare plans. We also want to keep Ohioans as safe as possible right now. That is why we moved from our in-person events to virtual webinars,” said Governor Mike DeWine.

Webinars will be held Monday through Thursday, September 14 through October 14. Sessions are available at 10:00 a.m. and 2:00 p.m. each day with an additional 6:00 p.m. session on Wednesdays.

*Monday webinars will focus on MyCare Ohio plans.

To view a complete listing of Medicare Check-Up Day webinars, visit OSHIIP’s Registration page https://attendee.gotowebinar.com/rt/4987248812118591502.

Medicare beneficiaries may also schedule a one-on-one counseling virtual session with an OSHIIP representative through our online scheduling portal  https://ohiomedicarecounseling.as.me/

*Participants will need a computer, reliable internet, and a phone.

“We want to empower Ohioans to make informed decisions about their Medicare coverage. These webinars are a great place to start planning for the upcoming year, and we are here to help consumers with any additional questions they might have,” Interim Director Dorsey said.

All Medicare beneficiaries are encouraged to review their health and drug plans each fall.

During Medicare’s annual open enrollment, Ohioans can:

  • Stay on Original Medicare and shop for a stand-alone Part D prescription drug plan.
  • Select a Medicare Advantage Plan, which provides comprehensive health benefits, typically including prescription drug coverage. Part D and Medicare Advantage plans can change every year.  The plan that was best for you in 2020 may not be the best plan for you in 2021. (*This is the first open enrollment period that people with End- Stage Kidney Failure (ESRD) may enroll into a Medicare Advantage plan for 2021.)
  • Determine if their existing coverage will continue to meet their health insurance needs.
  • Learn more about recent Medicare updates and financial assistance programs that help pay prescription drug costs and Part B premiums by attending a Medicare Check-Up Day.

Those unable to attend a Medicare Check-Up webinar can contact OSHIIP at 1-800-686-1578, Monday through Friday, 7:30 a.m. to 5:00 p.m., or Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week. Information, including specific plan details, is available at www.medicare.gov.

Protecting against Fraud and Identity Theft

During open enrollment, Interim Director Dorsey advises Ohioans to be aware of predatory sales practices and Medicare scams, such as unsolicited calls from scammers asking for personal information, such as your Social Security number or Medicare number. If consumers suspect wrongdoing, they should call the department’s Fraud and Enforcement hotline at 1-800-686-1527 or the Senior Medicare Patrol at 1-800-488-6070.

IMPORTANT CHANGES COMING: Mutual of Omaha 2021 PDP’S

 

Per Mutual of Omaha press release on September 8, 2020:

Coming Changes in PDP Plan Offerings for 2021

For the 2020 plan year, Mutual of Omaha Rx offers two Prescription Drug Plans – the Value and Plus plans. For
2021, we will continue to offer the Plus plan but will be ceasing the Value plan and introducing a new low premium
plan called Premier.

We are discontinuing the Value plan due to poor claims experience, which would have forced us to increase
premiums significantly in 2021. These premium changes would have made the Value plan uncompetitive.

 

READ FULL PRESS RELEASE

Anthem’s 2021 Virtual Roadshows & AEP Readiness Webinars!

REGISTER NOW for one of  ANTHEM’S 2021 VIRTUAL Roadshows and AEP Readiness

 

Register via the Anthem Broker Connection website at https://www.anthembrokerconnection.com/home(You will need to use Google Chrome web browser)

Note:  All times shown are EST:

 

Register via the Anthem Broker Connection website at https://www.anthembrokerconnection.com/home(You will need to use Google Chrome web browser)

 

Scroll under the Google Map, under Upcoming Events and type ‘Anthem’ or ‘OH’ into the Search Line and click Enter:

 

Aetna Senior Supplemental Email Signature Option Update

Update: Email signature option

Aetna Senior Supplemental is making their email signature process on Aetna Quote & Enroll even easier for you. You’ll see this new feature starting Monday, September 14.

Email signature option temporarily unavailable September 9 – 14

As they update the systems with this new feature, the current email signature feature will be temporarily unavailable for new applications from Wednesday, September 9 at 4:30 p.m. CT until Monday, September 14 at 8 a.m. CT. 

NOTE: During this time, you’ll still be able to use any of Aetna’s other signature options (in person or secure question) for new applications. If you have already started an email signature and sent it to your client, you can still have the client complete the signature and submit it through the “My cases” tab on Aetna Quote & Enroll until September 14.

New email signature process starts September 14

The updated email signature process will be available starting Monday, September 14. After this date, any outstanding email signatures will have to be cancelled in “My cases” and the new email signature option used.

Fewer steps, faster submissions

With Aetna’s updated email signature process, your application will go directly to the home office once your applicant signs the emailed application.

View new email signature process

 

If you have any questions, please reach out to your Cornerstone Senior Representative. 

Lumico Agent Registration for NEW Lumico Portal & E-Application

Lumico’s new e-Application will be hosted on a brand new portal. Registration for this new portal is REQUIRED to start a Lumico Med Supp application.

Below is a step-by-step approach to get your agents registered and ready to go!

A quick update on the agent tablet incentive program…

To expedite delivery of tablets once agents qualify for the program, please direct agents to AEP Agent Program Submission Form where agents can enter their mailing address ahead of time.

 

If you have any questions or concerns over Lumico please reach out to Michelle Kapp with Cornerstone Senior Marketing.

SureBridge Polices Suspended for COVID-19 Premium Relief

Per SureBridge Message on 9/2/2020:

 

Due to Covid-19 Premium Relief, there are approximately 2,000 policies that remain suspended as a result of customers contacting Customer Service to request premium relief.

An email will be going out to customers this week requesting they contact Customer Service if they would like to reinstate their policy(ies). The normal 45-day guideline will be waived in order to reinstate these policies. Customers will have the option to make payment arrangements in order to repay past premiums. Any policies that remain suspended as of September 18, 2020, will automatically lapse unless they are paid to date or a payment arrangement has been made. Click here to view a sample of the email that customers will receive.

Please note, agents cannot contact Customer Service on behalf of the customer to request reinstatement. The request can only be made by the customer.

If you have any questions, please contact Producer Support at (888) 797-4447. Representatives are available from 8:00 a.m. to 5:00 p.m. Monday – Friday.

UCT’s Agent Web-Portal is Now Fully Operational

UCT announcement from 9/1/2020:

 

A VERY IMPORTANT ANNOUNCEMENT FROM UCT
Effective Immediately: UCT Is Happy To Inform You That The UCT Agent Web-Portal Is Again  Fully Operational.
We sincerely apologize for any inconvenience that this may have caused you !
For specific product details please visit the UCT AGENT PORTAL or contact UCT AGENT SERVICES AT: 1-800-848-0123 EXT: 1304 or Client Services at: 1-800-848-0123 Ext: 1300

All products are issued (and underwritten) by the Order of United Commercial Travelers of America. 

Mutual of Omaha’s Ready to Sell Status Monitoring Now Available on SPA

Mutual of Omaha announcement from 8/31/2020:

 

What is New?
Recently, we enhanced the user experience on Sales Professional Access (SPA), to include the ability for you to be able to see your Ready to Sell Status for Mutual of Omaha Rx Prescription Drug Plans. This enhancement will give all levels in a hierarchy, for PDP, line of sight to their Ready to Sell status. This status update will include items that may be missing or need to be completed, in order to successfully be Ready to Sell.

How Can the RTS Status Be Viewed?
Once you log into SPA, on the homepage, you will find a Reports tab. Clicking on the Reports tab will take you to a Case Monitoring link. From the link, you or an upline can click on the “My Status” link to bring up the detailed RTS Status page for the current SPA profile. This information includes your Producer Number, NPN, Producer Name, Ready to Sell Status, AHIP/Compliance status, and Product Training status.

If you have not completed a portion of the steps or training needed to be Ready to Sell 2021 PDP, the status field for that step or section would remain blank until that section has been successfully completed. Once a step has been completed, a completion date will be automatically populated for that step.

Once completed, you or an upline will click the “Summary” link to bring up any uplines or downlines RTS Status. Sales Professional Access will store the current and upcoming plan year statuses.

Ready to Sell?
If you are unsure of the steps to be Ready to Sell 2021 Prescription Drug Products, you can reference the chart below or view a short video link here. These provide the important steps a producer needs to successfully complete to be Ready to Sell, each plan year.  If you are unsure of your Ready to Sell Status, visit mutualofomaha.com/broker and check out the status, effective September 2, 2020.