NEW Medicare Supp Feature with CSG Quoting Tool

With your access to Cornerstone’s quoting tool, CSG Actuarial, we now offer the ability to include a health condition along with prescription drugs in the quoting feature filters for Medicare Supplement plans!

When including certain health conditions and prescription drugs for a client, CSG will only show carriers and plans that will accept those individuals with those conditions.

Watch a quick video of this new underwriting feature!

If you do not have access to CSG and are interested please click below and select “Request Access”.

CSG ACCESS

Medical Mutual of Ohio- 2020 MA Certification is Available

2020 MAPD Certification is Now Available
Applies to: All Medicare Advantage

It’s time to complete your Medical Mutual Medicare Advantage certification. You must complete the AHIP certification before you can access the Medical Mutual certification modules. AHIP will automatically share your certificate of completion with Medical Mutual. The Medical Mutual certification modules can be found in your MyBrokerLink account under Sales & Quoting, Medicare Advantage, Training and Certification. All modules are required.

Modules and Additional Resources
All modules can be downloaded. Plus, we have incorporated the updated educational presentation video into the Sales Event Training module. You must remain on the first slide of the video for at least one minute. We recommend watching the entire video, but you will have the option to proceed to the next slide after a minute. This video is posted on MyBrokerLink for future reference and use. Navigate to the Knowledge Center, Reference Materials. The video is located under the Medicare Advantage section.

If you have not yet certified for 2019, completion of the 2020 certification will allow you to sell for the remainder of 2019 and all of 2020.

Please watch out for upcoming product meetings in your region.

Wellcare/Meridian Updates

Here are some recent updates and highlights from Wellcare & Meridian we would like to share:

  •  The 2020 Annual Certification Training (ACT) is scheduled to release July 9th! Per the certification process, after you complete contracting you will be enrolled in ACT. However, due to the transition of training from 2019 ACT to 2020 ACT, the earliest you will be enrolled into ACT is July 9th. Completing 2020 ACT will fulfill the ACT requirement to market/sell both 2019 and 2020 WellCare products. Note: In order to market/sell 2019 MeridianCareCare products, agents must complete the 2019 MeridianCare certification requirements through Miramar (Sentinel Elite).  Read More Here
  • COMING IN JULY: 
    • A NEW Mobile SOA App
    • eApp: Off-line electronic application submission made easy
    • Paper Application Upload: Learn how to scan paper applications via the Agent Connect portal
    • and More! Click here to learn more
  • Wellcare’s footprint is expanding in 2020! They are growing their platform into Ohio, Indiana, and Michigan by acquiring Medicare Advantage and Medicaid company, Meridian. Further, Wellcare is expanding footprints into Missouri, New Hampshire, and Washington! Read More Here

 

Anthem’s 2020 Medicare Certification Info & Product Training Meetings

Anthem 2020 certification opens on Wednesday, June 26th 

  • Completed certification taken after June 26, 2019 allows you to sell for the remainder for 2019 AND 2020.
  • Certify by August 1, 2019 and you will be entered into a drawing to win a $1,000 Visa gift card.

Getting Started

  • Visit http://www.medicaremegastar.com/  for details on this year’s Medicare Megastar Contest with the link to “Get Certified”
  • If you were certified last year, please use the “Sign In” section.
  • Your user ID is your email address OR your National Producer Number (NPN).
  • If you forgot your user ID or password, there are links below to regain access.
  • It will ask you for an access code. Please use External-SelfReg and it must be typed exactly as is it appears here.
  • If you are new to getting certified this year, please use the box on the right that says “First Time Visitor”
  • It will ask you for an access code. Please use External-SelfReg and it must be typed exactly as is it appears here.

AHIP

  • If you go through Anthem’s website, there is a discount on the standard cost of $175; it will cost the same as last year, $125.
  • AHIP requires section 4 & 5 this year to be taken and then the exam.
  • To download the slides, click into the module, then on left side click download slides. Click the save button and save to a file folder for this year’s AHIP.
  • If you are re-certifying, you only have to complete sections 4 & 5, but the exam includes all 5 sections.
  • There are Continuing Education credits that you can purchase for an additional cost PRIOR to taking the exam.
  • Anthem Modules – Please complete all until you have green checkmarks for everything listed for 2020.

Once your certification is complete, you will receive an email within 48 hours informing you that you are Ready To Sell. This email will also include the link to Custom Point and your login information.   If you do not receive this email and you show green status bars on all modules for 2020, please contact Broker Support at 800-633-4368 or email them at [email protected]

 

Below are dates for 2020 Product Training Meetings. Please sign in to http://anthembrokerconnection.com to register. Seating is limited so early registration is recommended. Anthem Broker Connection is not supported in Internet Explorer. Please use one of the following browsers to view the Anthem Broker Connection website:
Google Chrome
Microsoft Edge
Mozilla Firefox

August 27th, Columbus

August 28th, Toledo

August 29th, Cincinnati

September 4th, Cleveland

September 5th, Youngstown

September 6th, Akron/Canton

September 19th, Dayton

September 18th, Columbus

September 19th, Cincinnati

September 24th, Dayton

September 25th, Cleveland

 

Meeting locations, times, and presenters can all be found on the Anthem Broker Connection site: https://www.anthembrokerconnection.com/home

 

Medigold’s 2020 First Look Broker Meetings

Join Cornerstone Senior Marketing & Medigold and get the first opportunity to view their 2020 products and plans!

RSVP HERE* to one of the meetings below:

*When RSVPing, please indicate which date you will be attending. 

MONDAY JULY 22- TOLEDO

TIME: 10:00 am – 12:00 pm

LOCATION: Hilton Garden Inn

6165 Levis Commons Blvd.

Perrysburg, OH 43551

TUESDAY JULY 23- DAYTON

TIME: 2:00 pm – 4:00 pm

LOCATION: The Golf Club at Yankee Trace

10000 Yanke Street

Centerville, OH 45458

WEDNESDAY JULY 24- CINCINNATI

TIME: 10:00 am – 12:00 pm

LOCATION: CSM’s Cincinnati Office

2101 Florence Ave.

Cincinnati, OH 45206

FRIDAY JULY 26- COLUMBUS

TIME: 10:00 am – 12:00 pm

LOCATION: Wedgewood Golf & Country Club

9600 Wedgewood Blvd.

Powell, OH 43065

Medigold Adds Ohio State to Growing Network!

MediGold has extended its network footprint with the addition of Ohio State’s 94 medical facilities.

  • Effective 4/1/19, ALL Ohio State University hospitals and health care facilities are now within the MediGold network!
  • 7 Hospitals — including The James Cancer Hospital — and 87 health care facilities now offered
  • MediGold members will not require prior authorization to receive treatment at an OSU facility or with an OSU specialist, as those are now contracted.
  • OSU specialists are expected to join the MediGold network in the coming weeks.

PLEASE NOTE: At this time, no immediate plans exist for OSU primary care providers to join the MediGold network.

Please refer to MediGold’s website — medigold.com/findaprovider — for the most up-to-date listing of their in-network providers

Aetna Medicare Advantage is Expanding in 2020

Aetna Medicare released the news they are expanding their footprints in 2020 in OH, KY, & MI*. Plan to certify with Aetna for 2020 starting July 10th, 2019!

*Subject to Centers for Medicare & Medicaid Services approval. Confidential and proprietary. For agent use only. Do not distribute. 

OHIO COUNTIES:

Allen, Coshocton, Crawford, Darke, Defiance, Fayette, Hardin, Knox, Mercer, Morgan, Morrow, Paulding, Preble, Putnam, Richland, Van Wert, Williams, and Wyandot.

KENTUCKY COUNTIES:

Barren, Bracken, Carroll, Christian, Floyd, Gallatin, Grant, Grayson, Harrison, Hart, Hopkins, Knott, Larue, Letcher, Lewis, Martin, Mason, McCracken, Nicholas, Ohio, Pendleton, Pike, Pulaski, Robertson, Russell, Taylor, and Wayne.

MICHIGAN COUNTIES:

Antrim, Bay, Benzie, Charlevoix, Crawford, Kalkaska, Leelanau, Manistee, Missaukee, Montcalm, Otsego, and Wexford.

 

If you have any questions, please reach out to your Cornerstone Senior Marketing representative.

Humana MP 2020 Certification Dates!

Humana is very excited about the early launch of PY2020 Certification Courses! There have been some vast improvements this year and Humana expects a smooth certification process.

Please see the link below to the official Humana communication document and note the following:

  • Plan Year 2019 Certification will be taken down at 5pm EST on Thursday June 13th.
  • Plan Year 2020 Certification and Re-certification courses will launch at noon EST on Tuesday June 25th.
  • If an agent completes PY2020 certification, they can also sell 2019 plans as long as they did not fail 2019 cert previously.

 

View Humana’s PY2020 Certification Communication Document Here

 

If you have any questions, please reach out to your Cornerstone Senior Marketing representative.

UHC Medicare Solutions June National WEB Training Calendar

Below is the training schedule for the month of June with UHC with descriptions of the trainings. These trainings are a great way to sharpen your skills and learn something new! To register click on the links  provided in the chart below:

If you have any questions please reach out to your Cornerstone Senior Marketing representative.

June  National Web Training Calendar
Date Day East Length Course Title WebEx
Link
Dial-In # Trainer
6/3/19 Mon 12:00 PM 60 min Dual Special Needs Plan (DSNP) Basics Click to register 1-763-957-6400 Anna Pine
6/4/19 Tues 3:00 PM 60 min Sales Success – 1 Click to register 1-763-957-6400 Stephanie Roberti
6/4/19 Tues 7:00 PM 60 min New Agent Orientation Click to register 1-763-957-6400 Stephanie Roberti
6/4/19 Tues 11:00 AM 60 min Marketing Guidelines With a Dual Special Needs Plan (DSNP) Focus Click to register 1-763-957-6400 Anna Pine
6/5/19 Wed 3:00 PM 60 min Sales Success – 2 Click to register 1-763-957-6400 Stephanie Roberti
6/6/19 Thu 3:00 PM 60 min Sales Success – 3 Click to register 1-763-957-6400 Stephanie Roberti
6/7/19 Fri 2:00 PM 70 min Complaint Reduction Click to register 1-763-957-6400 Vickie Mitchell
6/7/19 Fri 7:00 PM 60 min SEP Hassle Free Selling Click to register 1-763-957-6400 Gary Jones
6/7/19 Fri 3:00 PM 60 min Sales Success – 4 Click to register 1-763-957-6400 Stephanie Roberti
6/7/19 Fri 12:00 PM 90 min LEAN – Landmark Electronic Application Navigator for MA/PDP Click to register 1-763-957-6400 Jim Barrett
6/11/19 Tues 1:00 PM 60 min LEAN for AARP Medicare Supplement Click to register 1-763-957-6400 Gwen Swift
6/12/19 Wed 2:00 PM 60 min 60 Minutes to Success – For brand new AARP Medicare Supplement Agents Click to register 1-763-957-6400 Erin Bailey
6/14/19 Fri 12:00 PM 120 min Low Income Subsidy; My Advocate check up tool Click to register 1-763-957-6400 Vickie Mitchell
6/14/19 Fri 2:00 PM 60 min Six Key Enrollment Conversations Click to register 1-763-957-6400 Gary Jones
6/17/19 Mon 12:00 PM 60 min Dual Special Needs Plan (DSNP) Basics Click to register 1-763-957-6400 Stuart Beardman
6/18/19 Tues 2:00 PM 60 min New Agent Orientation Click to register 1-763-957-6400 Stephanie Roberti
6/18/19 Tues 11:00 AM 60 min Dual Special Needs Plan (DSNP) Marketing Made Easy Click to register 1-763-957-6400 Stuart Beardman
6/18/19 Tues 2:00 PM 60 min 60 Minutes to Success – For brand new AARP Medicare Supplement Agents Click to register 1-763-957-6400 Erin Bailey
6/19/19 Wed 4:00 PM 90 min Building Your Business Plan Click to register 1-763-957-6400 Vickie Mitchell
6/19/19 Wed 7:00 PM 60 min Presentation Skills 101 Click to register 1-763-957-6400 Stephanie Roberti
6/19/19 Wed 2:00 PM 45 min Benefits of the Authorized to Offer Program and A2Oh! Rewards Click to register 1-763-957-6400 Carin Goodemote
6/20/19 Thur 12:00 PM 120 min Low Income Subsidy; My Advocate check up tool Click to register 1-763-957-6400 Vickie Mitchell
6/20/19 Thur 2:00 PM 45 min Health and Wellness Resources for AARP Med Supp Plans Click to register 1-763-957-6400 Cindy Nori
6/21/19 Fri 2:00 PM 70 min Complaint Reduction Click to register 1-763-957-6400 Vickie Mitchell
6/21/19 Fri 2:00 PM 60 min UnitedHealthcare Toolkit Click to register 1-763-957-6400 Gary Jones
6/21/19 Fri 12:00 PM 60 min **SPANISH Dual Special Needs Plan (DSNP) Basics Click to register 1-763-957-6400 Maricela Alvarez
6/21/19 Fri 3:30 PM 60 min **SPANISH Dual Special Needs Plan (DSNP) Marketing Made Easy Click to register 1-763-957-6400 Maricela Alvarez
6/24/19 Mon 11:00 AM 60 min Marketing Guidelines With a Dual Special Needs Plan (DSNP) Focus Click to register 1-763-957-6400 Joey Reyes
6/25/19 Tues 2:00 PM 60 min SEP Hassle Free Selling Click to register 1-763-957-6400 Gary Jones
6/25/19 Tues 7:00 PM 90 min LEAN – Landmark Electronic Application Navigator for MA/PDP Click to register 1-763-957-6400 Jim Barrett
6/25/19 Tues 10:00 AM 60 min Dual Special Needs Plan (DSNP) Marketing Made Easy Click to register 1-763-957-6400 Joey Reyes
6/26/19 Wed 7:00 PM 90 min Steps to Sales Success, Sessions 1 & 2 Click to register 1-763-957-6400 Jim Barrett
6/26/19 Wed 2:00 PM 60 min Refresh Your Success Click to register 1-763-957-6400 John Herbut
6/27/19 Thur 2:00 PM 60 min Building Loyalty After Enrollment Click to register 1-763-957-6400 Gary Jones
6/27/19 Thu 7:00 PM 90 min Steps to Sales Success, Sessions 3 & 4 Click to register 1-763-957-6400 Jim Barrett
6/27/19 Thu 2:00 PM 60 min Agent Directed Group Sales Click to register 1-763-957-6400 Erika Brummett

 

COURSE NAME THEME DESCRIPTION
60 Minutes to Success Business/Sales Skills It is an onboarding program designed to educate them on the tools available such as the Agent Portal and Toolkit and provides insight about product features, the Authorized to Offer program and  valuable sales and marketing information. (Presentation)
Agent Directed Group Sales Business/Sales Skills Agents are now eligible to offer AARP Medicare Supplement Insurance Plans to employer groups with 10 or more eligible retirees. With the new Agent-Directed Group Sales opportunity, agents have the choice to assist with the enrollment for group sizes up to 99 retirees or simply let UnitedHealthcare complete the enrollment application process for any group size. (Presentation)
Benefits of the Authorized to Offer Program and A2Oh! Rewards Business/Sales Skills Learn more about the Authorized to Offer Program and the great benefits that agents can take advantage of such as the A2Oh! Rewards Program.  We will discuss eligibility requirements to reach the Level 1 and Level 2 status, and review current marketing materials available. (Presentation)
Building Loyalty After Enrollment Business/Sales Skills Learn how to build loyalty and what tools exist to help drive member loyalty and retention. (Presentation)
Building Your Business Plan Business/Sales Skills Join this course to understand how to build a successful business plan that helps you set and reach your goals.  This course provides the tools and process to develop a realistic business plan with measurable goals; growing your book of business; and alignment with your agent manager.(Presentation)
Chronic Special Needs Plans (CSNP) Products Learn about CSNP plans and how you can help consumers with chronic health issues. (Presentation)
Complaint Reduction Compliance This course provides an overview of sales activities that drive complaints to CMS, best practices to prevent complaints, and case studies which will  help you to be more compliant. (Presentation)
Conducting Formal Events – 2019 Compliance Formal Event: Best practices when conducting Formal Sales Meetings, sometimes called sales meetings, community meetings or neighborhood meetings.  Formal Events are structured in an audience-presenter style where you formally provide specific plan information via a presentation on the products being offered. (Presentation)
Conducting Informal Events – 2019 Compliance Informal Event:  Best practices when conducting an Informal Event.   Informal marketing/sales events are less structured and in a less formal environment. They typically utilize a booth, table, kiosk or recreational vehicle (RV) that is manned by one or more agents who can discuss the merits of the plan’s products. (Presentation)
Dual Special Needs Plan (DSNP) Marketing Made Easy Business/Sales Skills In this course, we discuss the how to utilize the UnitedHealthcare Toolkit as a valuable resource for an agent’s DSNP business. (Presentation)
Dual Special Needs Plans (DSNP) Basics Products In this course, we discuss the basics of Medicare vs Medicaid, the myths of Dual Special Need Plans (DSNP), who the DSNP member is, general benefits of a DSNP plan, and what next steps are to being successful in the DSNP field. (Presentation)
Dual Special Needs Plans (DSNP) Compliance Business/Sales Skills Being empowered through compliance will guide a successful sales career. In this course, we discuss the importance of the do’s and don’ts of compliance. Scenario based learning drives the importance of compliance in the field. License, DSNP certification and appointments are also explained as well. (Presentation)
Dual Special Needs Plans (DSNP) UHC Toolkit Business/Sales Skills In this course, we discuss the how to utilize the UnitedHealthcare Toolkit as a valuable resource for an agent’s DSNP business. (Presentation)
Election Periods Foundational This course is a review of previous Election Period material and introduces the OEP and OEP Newly Eligible as well as the Dual SNP LIS Maintaining SEP changes. (Presentation)
Health and Wellness Resources for AARP Med Supp Plans Business/Sales Skills Members enrolled in an AARP Medicare Supplement Insurance Plan, in one of our Health and Wellness states, may take advantage of resources in addition to their Medicare supplement insurance plan coverage. These resources offer a wide range of support including: 24/7 Nurse access, telephonic wellness coaching, classes and activities, and online resources. (Presentation)
Jarvis Systems & Technology This course provides instruction on how to access Jarvis (our agent portal) and navigate all its functionality – from commissions to application status, training to communications, and everything in between. (Demonstration)
LEAN – Landmark Electronic Application Navigator Systems & Technology Learn more about the online enrollment tool for AARP Medicare Supplement Plans via LEAN including all three signature options; electronic, remote and voice.
See how you can verify or renew AARP memberships for consumers. Learn how LEAN can make submitting an application faster, easier and better than a paper application.
(Presentation & Demonstration)
Low Income Subsidy; My Advocate Check-up tool Programs This course presents the fundamentals of LIS and your opportunity grow your book of business while assisting consumers with unique needs.  We review LIS program qualifications, the LIS enrollment process, and why follow up is a necessity. My Advocate Check-Up tool is a demonstration of a website data base or programs in local communities geared to provide financial assistance, discounts, and more.  Developed Change Healthcare and available to all UHC agents. This session will give you a solid foundation of the LIS  marketspace, information on qualifications and assistance available for consumers,  help you identify financial challenges, provide steps to guide the consumer through the LIS application, and guide you on how to track properly within bConnected. (Presentation)
Marketing Guidelines With a Dual Special Needs Plan (DSNP) Focus Business/Sales Skills Being empowered through compliance will guide a successful sales career. In this course, we discuss the importance of the do’s and don’ts of compliance. Scenario based learning drives the importance of compliance in the field. License, DSNP certification and appointments are also explained as well. (Presentation)
New Agent Orientation Foundational This course sets the stage for new agents to understand Medicare and UnitedHealthcare processes and tools. (Presentation)
Presentation Skills 101 Business/Sales Skills Come learn the basics of presentation skills. With an understanding of how to present, you’ll see your confidence grow! (Presentation)
Refresh Your Success Business/Sales Skills This training session is designed to provide agents with the marketing tools, tactics and know-how they need to help effectively sell AARP Medicare Supplement Insurance Plans. This select training offers valuable sales and marketing information including understanding the product, leveraging competitive advantages, and tips for getting started on your marketing and lead generation efforts. (Presentation)
SEP Hassle Free Selling Business/Sales Skills Join this course for a condensed overview of the sales process and let us help you start selling!  This course answers questions like “Why UHC” and where are you stuck, to simplified selling from setting effective appointments through a compliant close, your most vital asset, and a high level overview of resources & tools that impact your daily business activities. (Presentation)
Six Key Enrollment Conversations Business/Sales Skills Learn how to build loyalty and what tools exist to help drive member loyalty and retention at enrollment and beyond. (Presentation)
Steps to Sales Success Parts 1-4 Business/Sales Skills Come learn the steps to a successful sale. Topics include goal setting, selling you, questioning, presenting using features and benefits, resolving objections, closing, and next steps. (Presentation)
UnitedHealthcare Toolkit Systems & Technology Learn how to use the UnitedHealthcare Toolkit to grow your business with CMS approved materials. (Demonstration)

CMS Released 2020 MA/PDP Commission Rates

The Centers for Medicare & Medicaid Services (CMS) has released the broker commission rates, training, and testing requirements for the 2020 plan year.

Medicare Advantage commissions will increase 6% in 2020! 

2019 is currently at $482

In 2020 it will be $510

Please see chart below for reference

 

You can download the original CMS document with this information here.

 

If you have any questions please reach out to your Cornerstone Senior Marketing representative.