UHC’s 2022 CERTIFICATION – REFERENCE GUIDE

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Need help navigating UHC resources to successfully complete the 2022 certification? Look no further!

Agents taking the 2022 UHC Certification may find it challenging to locate all the required reference materials needed to complete the certification with a passing grade.

Click the link below for direct access to the 2022 Certification Reference Guide that provides the info you need, especially to successfully pass the Events Tracking and Dual Eligible/Chronic SNP tests.

UHC 2022 CERTIFICATION REFERENCE GUIDE 

Looking for more? Check it out…

CSM 2022 Certification Resource Center

Links to carrier certification portals, info about AHIP and NAHU certification, discounts, guides, resources and references.  It’s all in one convenient location, from your team at Cornerstone Senior Marketing.

2022 CERTIFICATION | FWA TRAINING 

 

 

Questions?  Reach out to your sales or service rep by calling 614-763-2255 or Click Here to send an email inquiry.

Not contracted with UnitedHealthcare? Reach out to your Cornerstone Senior Marketing Sales Representative to get appointed! 

MediGold 2022 Certification Now Open – Registration Code Required

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MediGold 2022 Certification is now open.  Access the portal here.

 

Agents appointed through Cornerstone Senior Marketing will need to use the Cornerstone Registration code:  2022MG1262

 

Not appointed with Medigold?  Please reach out to your sales or service representative for more information about MediGold’s plan’s and benefits and consider expanding your product portfolio this AEP to include MediGold!

 

Reach out now to request information or to get appointed! 

Guiding your journey to AEP success.

Resources you can use!  Check out the CSM 2022 AEP Certification site

Aetna MA Sneak Peek at 2022 – COMING SOON!

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Aetna email communication from 7/9/2021: 

Get a sneak peek at 2022 First Look

Hot off the press – 2022 represents the largest Medicare Advantage product filing for Aetna ever!

We can’t wait to share details about what’s in store for AEP at the upcoming National Distribution Partner AEP Kickoff, starting July 20.

 

In the meantime, you can be one of the first to learn about counties where we’re launching a new product type in 2022! Just visit https://firstlook.aetna.com today and login with your Producer World username and password.

 

We’ll be releasing additional plan and benefit detail on the site starting on Monday, July 19 at 12pm ET, so mark your calendar and plan to visit again!

WellCare 2022 Annual Cert Training Now Available Information

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Wellcare Broker Bulletin from 7/7/21:

Now Available: 2022 Wellcare Annual Certification Training

 

We are excited to announce 2022 Wellcare Annual Certification Training is now available!

2022 Annual Certification Training Details:

  • One Combined ACT: Successful completion of ACT certifies you to market and sell all 2021 and 2022 Wellcare Medicare product offerings, for Allwell, Fidelis Care, Health Net, WellCare and Ascension Complete Health Plans.
  • Open-Book Exam: The entire training course is available for download in PDF format located in the course Resources. The document can be searched by using the ctrl-f search function.
  • Unlimited Attempts: You can take the mastery exam as many times as you would like. Remember, there is a 24 hour lockout between attempts to allow you time to study and revisit any of the training material.
  • AHIP Integration: The Centene Learning Center provides real-time AHIP to ACT training availability. Complete AHIP through our training site to access discounted pricing ($125 vs $175)

 

Accessing 2022 ACT:

You must reset your password for the Centene Learning Center before proceeding to AHIP and ACT (if you have not accessed the site after 5/10/2021).

Click here to access the Centene Learning Center

  • Returning Users: Enter your Username and Password and click Login.
  • First Time Visitors: Click on to the Create a New Account link under the First Time Visitor? section and complete registration.
  1. Complete 2022 AHIP Medicare Training
  2. Complete 2022 Wellcare ACT Journey to a Successful Season
  3. Complete 2022 Wellcare ACT Know Your Product
  4. Complete 2022 Wellcare ACT Mastery Exam

 

Training Resources:

  • Click here for the Centene Learning Center User Guide
  • Click here for Centene Learning Center password reset instructions
  • Click here to view the Centene Learning Center Registration Process video

 

Note: Once certification training requirements are completed, please allow 48 hours for our systems to update.

 

If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep.

Humana Broker Newsletter: Important 2022 News & Updates

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Humana’s Broker Relationship Newsletter from 7/8/21: 

See What’s New with Humana’s 2022 Sales Materials

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Check out what’s new with sales materials for 2022 AEP

Humana communication from 7/8/2021:

We strive to continually improve our sales materials year in and year out. We used consumer research as well as your feedback for opportunities to enhance our materials. Some of the enhancements you can expect for 2022 are:

Enrollment Book

  • Orderable envelopes to mail enrollment books will be available to order separately through order site.
  • Bar code has been removed from 2022 AEP application.
  • Important: DSNP application must be used for DSNP plans or application will pend with potential denial.
  • DSNP specific enrollment book with new application included.
  • Option to order generic or veteran version for all MA only plans. Please ensure you select the appropriate description for the type of enrollment book you want for these plans.
  • Use Medicare Document Library on Vantage for digital versions of all materials including enrollment books and 17+ languages.

Order Site Enhancements

  • First look added to the home page.
  • Product filtering available when ordering Enrollment books.
  • Chinese and Korean materials available for specific plans.

Need to Know Information

  • Business Reply Envelopes used for applications will be included in the enrollment book.  You will receive a set of labels that will need to be placed on the business reply envelopes prior to 10/15. These labels were created to notify members that they should not mail applications prior to 10/15 and are required to be placed on any enrollment books handed out prior to 10/15.
  • The 2021 plan rating will be included in all enrollment books as a perforated document.  When the 2022 plan rating is available, you will need to remove the 2021 plan rating and replace with the 2022 version, which will be sent out electronically.  All enrollment book orders received after the 2022 plan rating is available, will receive the 2022 plan rating as a separate piece.
  • The OTC form and Catalog will be provided in color with pictures and a description for the products available.

Learn more about all the great materials we have put together for 2022 by watching the Marketing Materials Overview video

 

Sales materials will be available to order on July 13th.

If you certify/recertify prior to this date, you will receive and e-mail on July 13th with a link to order materials. You can also order through certification/recertification courses, vantage and individual link beginning July 13th. For more information access our How to order Medicare Materials job aid here.

THP: Annual Medicare Product Recertification for 2022 Info

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THP email communication from 7/2/21:

It’s that time again!

The Health Plan’s (THP) 2022 Medicare Product Training will be available soon. Please watch for an email containing the training link, user ID and password.

What’s new this year?
You will see a new “step” in this year’s training – an annual HIPAA and Privacy attestation. Just like the Code of Conduct, you will review the document and click on the link as attestation.

We have removed the product benefit information from the main training slides. This information is now contained in separate benefit chart documents, displayed by state.

Once you have completed THP training and have submitted proof of successful Medicare Rules and Regulations training completion, we will send you a certification status email. This email will let you know when you are officially “Ready to Sell for 2022.”

If you take AHIP and have not already registered through The Health Plan AHIP URL, please visit ahipmedicaretraining.com/clients/thehealthplan.

Registering through this link will ensure that your AHIP certificate is automatically sent to The Health Plan, eliminating the need for you to forward the information.

 

If you have any questions, please reach out to your CSM service rep.

Humana: New Enhancements Available in Vantage

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Humana’s June Updates in Vantage from 6/30/21:

Agents,
The June updates for Vantage are now available. Read below to see how Vantage has changed for you.

 

NEW! Order ID Cards:
Agents now have the ability to Order an ID card through the My Humana Business section for active medical members if a request has not been made in the last 14 days. Whether the request is successful or not, you will receive a message once the button has been selected. However, if the request is unsuccessful, you should select the Service Inquiries link in the pop up message and create a service inquiry for your member.

This new feature is located on the Consumer Profile page for your active members as an easy to click button.

Telephonic Consumer Protection Act (TCPA)
Vantage is now running a compliance check on member phones to check if they are requesting to not be called. You will now see that members who are protected under TCPA will have a red “Humana Do Not Call” statement by the telephone icon.

Inactive Policies Report
We have changed this Report from displaying all of the Inactive policies to showing only the most recent. Located on the card and within the My Humana Business Center under the Reports tab, the report will now only show the Inactive policies from the last 3 months (previously displayed the past 24 months). Inactive Policies will still be available for 24 months and can be accessed using the filters and search functionality in Business Center.

BACK AGAIN! Upload Paper Applications
This feature has now been turned back on! You will once again be able to upload your paper applications through the Quote & Enroll card. The Upload Paper Application feature allows you to attach paper applications electronically and upload to Humana securely with a success message. Please visit Humana MarketPOINT University for more information and training on this feature.

 

Eligibility Tool: The DSNP eligibility tool is now displaying the Medicare ID in the results section.

 

LEARN MORE ON ALL THE UPDATES HERE

 

Anthem Onboarding: A Simpler Experience Starts NOW!

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Anthem communication from 6/25/2021:

Anthem is improving the Broker Onboarding Experience with You in Mind!

It’s our goal to make Anthem easier to do business with. That’s why our NEW simplified broker onboarding experience and appointment process is designed to save you time!

Effective June 25, 2021, we’re adding system enhancements that will streamline and simplify the broker onboarding process:
• Our “Initiate Appointment” email to our brokers has been updated to clarify the appointment process and provide simple next steps.
• Broker appointment forms are pre-populated to save time, avoiding repeated data entry.
• Brokers will now be able to acknowledge and sign forms with a SINGLE CLICK!
• Our agency and agent dashboard appointment status has been updated to provide more descriptive status information.
• We’re expanding our bulk upload functionality for our agency partners to include up to 1,000 new agents in a single submission.
• Our broker release process has been fully automated so release requests can be submitted and processed in a few quick steps electronically.
You asked and we listened! We have streamlined the steps in the broker onboarding process to make selling easier than ever!

 

Need more information or have questions? Please feel free to reach out to CSM’s Contracting Department.

 

 

 

Humana: Earn an Extra $50 Per MA/MAPD Enrollment Submitted

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Humana Highlight: Member Care Assessment- Earn an extra $50 per enrollment!

Earn $50 for completing a Member Care Assessment post enrollment for each new application. Take the additional certification, if you haven’t already, within the Humana MarketPoint University.

Not Trained Yet?  Click Here To Access The Course: Revel Portal – Member Care Assessment.

DOWNLOAD THE REVEL PORTAL GUIDE HERE

MCA Course Completion

Please follow these directions If you have recently completed the course and have not received the Revel email or the password window has expired:

  • I did receive my Revel email, but I can’t log in OR the 24-Hour password window has expired OR I completed the training and it’s been 3 days and I still can’t find my email OR I deleted my email?
    • Close all browsers.
    • Go to the revel webpage (through Vantage or https://connect.revel-health.com/amplify).
    • Try to log-in with the appropriate email address. If that email address does not work, try using all lowercase letters in the email (some browsers automatically uppercase i.e. iphones) as many of the SOLAR email addresses are in all lowercase. Try to ensure agents are using the most-up-to-date browsers (Internet explorer is presenting issues as Microsoft has changed browsers).
    • Hit forgot password and follow the prompts.

MCA Rules and Guidelines

  • Surveys must be completed within 5 days after enrollment
  • Surveys can be completed on all new enrollments including plan to plan changes
  • Surveys must be completed through the Revel Website

 

MCA Benefits

  • Human Care. The assessment will allow agents and Humana to understand and help address members’ immediate needs and whole person health, including food insecurity, access to pharmacies, loneliness and functional health status.
  • Ease of Use. This short survey, that is optional for members, will likely take less than 10 minutes to complete. While it is designed to be completed immediately following enrollment, you’ll have up to 5 business days of application signature date to work with the member to complete the assessment, if the member wishes to complete it.
  • Agent Payment. With every survey completed on a member that is confirmed by CMS, you will be eligible to earn a one-time $50 payment for your assistance, as long as all requirements are met.

 

 

Access  the Training  = click here to access training

 

 

  1. Take the Member Care Assessment training on

Humana MarketPoint University accessible via Vantage.

 

  1. Look for an email after you’ve completed training

to register with Revel, the platform that hosts the MCA

survey and captures data. If you don’t see the email,

be sure to check your spam.

 

  1. Complete your Revel registration.

 

  1. Enroll clients using Humana’s online enrollment tools

like Enrollment Hub or FastApp through Vantage.

 

  1. After enrollment, ask the member if they are willing to

take an optional seven to 10 minute health survey that

will help Humana better serve them. Let them

know that the survey is completely optional, that their

responses will not affect their premium or benefits in

any way and that they can stop the survey at any time.

Do not pressure members into completing the survey if

they do not feel comfortable doing so as this is

prohibited.

 

  1. If the member would like to complete the survey, log

into Revel online and follow the scripted survey. Once

the survey is complete, Revel will send survey

results to Humana for additional screening and

member follow-up.

 

  1. If a member states that they are experiencing food

insecurity, loneliness/social isolation or

transportation barriers, immediately direct them

to appropriate resources using them Bold Goal Whole

Health Toolkit.

 

  1. If all of the requirements outlined in your contract

and applicable training are met, including ensuring

the survey was only given to members who agreed

to participate in it and after their enrollment is

complete, you can earn an extra cash incentive (up

to $50/survey*). Check your contract for additional

details and requirements.

 

Key Links & Documents:

2021 SDOH Agent Whole Health Toolkit: https://ignitewithhumana.com/ed/playbooks/bold-goal/bold-goal-whole-health-toolkit/