2021 Anthem Enrollment Kits Now Available on CustomPoint

/in , , /by

2021 Enrollment Kits now available on CustomPoint for Pre-order

If you completed your AHIP Certification by August 1st, you can now pre-order enrollment kits. Pre-ordering means you’ll have materials earlier in the Annual Enrollment Period (AEP) marketing period. With kits in hand when AEP kicks off, you won’t miss a single opportunity when clients are shopping for coverage.

Pre-order your 2021 enrollment kits through CustomPoint between now and August 31 and your kits will be delivered to you prior to October 1, 2020.

Need translated kits? You can place your orders for available translated kits at the same time you order your English kits. Translated kits are scheduled to deliver September 25 through October 7.

Kits ordered after August 31 will not be guaranteed delivery by October 1, so certify early so you can order early. Pre-orders placed during the month of August will be processed and shipped first.

 

How do I order enrollment kits?

Within 24-48 hours of completing your 2021 certification, you receive an e-mail from Medicare Sales Training-Anthem-SM MedicareSalesTraining@anthem.com confirming your Ready to Sell status. Ready to Sell means you are currently licensed, certified and appointed. The subject line of the email appears as “Access to CustomPoint — Medicare Sales and Marketing Materials.” This e-mail includes an attachment with instructions on how to order your Medicare Sales Marketing Materials from CustomPoint.  It also includes your CustomPoint User ID and Account.

  • If you are new to the website, we’ll send you a separate e-mail with your password.
  • If you are a returning CustomPoint user and do not recall your password, please contact MedicareSalesTraining@anthem.com to reset your password.

 

Ordering best practices

  DO   DON’T
Vary your ordering quantities based on how many plans you expect to sell. Order the same number of kits, regardless of your sales expectations (i.e., 100 of every kit).
Order enough during the pre-order period (August 7 – August 31) to last you through October. Wait until September or October to place the order for kits you need for October – timely delivery can’t be guaranteed.
Order more kits after Star Ratings are updated at the end of October. Order a full year’s amount prior to plan Star Ratings being updated.

 

 

Everything you need to know about ordering can be found on the home page of CustomPoint, where you can access an online user guide.

 

Note: Marketing may not begin before 10/1/20 and AEP applications cannot be accepted before 10/15/20.

 

ANTHEM HOW TO ORDER YOUR MEDICARE SUPPLIES DOCUMENT- DOWNLOAD HERE

 

SureBridge Producer Onboarding Appointment Fee Update

/in /by

Effective September 18, 2020, Producers may now be required to pay for non-resident appointment fees at the time of initial onboarding, in addition to any states added after onboarding.  SureBridge will continue to pay any appointment renewal fee as long as the producer has submitted at least one piece of business in the renewal state within the last 12 months.

Producers will be notified by email that they will now be required to pay the non-resident fees for any states added going forward and will be directed to contact their upline with any questions.  To request additional state appointments after onboarding, Producers can call 888-797-4447 and select the option to make a state appointment fee.

 

If you have any questions please email contracting@cornerstoneseniormarketing.com 

SureBridge Experiencing Longer Hold Times

/in , /by

The Customer Service/Producer Support team is currently undergoing mandatory training that will help the staff be more efficient in advance of Open Enrollment.  SureBridge anticipates the training lasting through September.

During this time, customers and agents may experience longer than normal hold times to speak to a Customer Service Representative.  You may want to refer customers to the SureBridge Member Portal at www.Chesapeakeplus.com for information and transactions that can be completed online.  Agents can utilize the Self-Service tool at www.surebridgeinsurance.com.

SureBridge sincerely apologizes for any inconvenience you may experience during this time.

Humana 2021 Pre-AEP Refresher: Learn How to CarePlus a lot more!

/in /by

As we’re getting closer to the 2021 Annual Enrollment Period (AEP), please review the following documentation as a refresher about the following:

  • Agent Training
  • Ordering Materials
  • Enrollment Options
  • FMO Reports

2021 Pre-AEP Learn How to CarePlus a lot more!

2020 PrescribeIT Flyer

PrescrbeIt Booklet (Spanish)

PrescribeIT Booklet

Broker Event Request Form 2020

 

 

WellCare Partners with Shipt to Provide Free Grocery Delivery

/in , /by

News provided by WellCare- August 3, 2020:

TAMPA, Fla. and BIRMINGHAM, Ala., Aug. 3,  2020 /PRNewswire/ — WellCare, a wholly owned subsidiary of Centene Corporation, announced today an industry-leading partnership with Shipt, a same-day delivery service, to help Medicare Advantage members safely and conveniently access groceries and everyday essentials throughout 2020, providing them with a critical service during the COVID-19 pandemic.

READ FULL ARTICLE 

UnitedHealthcare 2021 Product Portfolio

/in /by

Announcing 2021 UnitedHealthcare Product Portfolio.  Click the link(s) below to access.

CENTRAL REGION (including OH, IN, KY)

Southeast Region

Northeast Region

West Region

 

 

SureBridge Medical Record Vendor Out of Business

/in , /by

SureBridge message as of 7/6/2020:

SureBridge has received notification that the medical record vendor (EMSI) has permanently closed the business as of Friday July 3, 2020. This means SureBridge may experience delays in receipt of medical records associated with current claims.

We appreciate your patience as we navigate transition to a new vendor. If there are any issues or concerns please contact Producer Support at (888) 797-4447.

 

Cornerstone will provide more information as soon as we learn more. Questions? Reach out to your CSM representative

Anthem Reminders on 2021 Certification

/in , , /by

The 2021 Anthem Agent Certification site is open.  Below are a few friendly reminders.  Agents can access the certification site via the Broker Portal.

Friendly reminders:

  • Certification link:  https://anthem.cmpsystem.com/ext/ahip/login.php
  • Please make sure to direct all downline agents to use External-SelfReg (with hyphen, exactly as shown) in the Access Code Field.
  • Agents must have current licensure, certification, and appointment in every state they sell in to be eligible for commission payment of sales or pre-order/order Medicare Advantage and Prescription Drug Plan enrollment kits. In order to receive commissions on your sales or renewals for 2021, you must keep a current licensure and appointment, and finish the 2021 certification.
  • If an agent was not previously certified for 2020 and does the 2021 Certification training, it will certify them for the rest of 2020 as well as all of 2021.
  • From your Appointment and Certification Status report, please make sure all agents maintain an active license on file.  If agents are no longer with your agency, please send the termination request to anthem.brokers@anthem.com.  If an agent is active but our report reflects an expired license, please send a copy to anthem.brokers@anthem.com so we may update their records.
  • In order to market the SNP plans, agents must complete the SNP and Part D modules, as well as the HMO or PPO module depending on the type of SNP plan available in your area.  If any one of those trainings are not completed, they will not be certified for the SNP plans.  **Please make sure to advise brokers of this requirement if they are planning to sell any of our SNP plans**
  • PDP module is required for all MAPD products.
  • All agents who have completed the necessary requirements to be Ready to Sell should appear on your Appointment and Certification report Status report with 2021 RTS as Yes.  If an agent is missing from the report, please contact us to review the agent’s appointment and certification status.
  • Any issues related to the certification site, please send an email to medicaresalestraining@anthem.com and make sure your email includes ALL of the information listed below.
    • Agents Name:
      NPN:
      Date of Birth:
      Last 4 digits of your SSN:
      E-Mail:
    • Provide a brief explanation of the issue and screenshots

 

If you have any other questions or concerns please reach out to your CSM Service Rep

Medical Mutual of Ohio July Updates: 2021 Certs and More

/in , , /by
Medicare July 2020 Updates
  • Medical Mutual’s 2021 Medicare Advantage certification is now available. To access the certification, follow these steps:
    • Visit MyBrokerLink and log in.
    • Go to the Sales & Quoting tab and click Medicare Advantage.
    • Select Training and Certification.
You will be required to complete the AHIP certification before the Medical Mutual modules. If you did not get certified for 2020, this certification will apply for both 2020 and 2021.
  • Medicare Advantage Online Enrollment Enhancement: MMO is continually evaluating their processes to ensure brokers can assist clients in the way they are most comfortable during COVID-19. Many agents are moving toward a no-contact approach and using tools such as Zoom to secure enrollment. If you are using Zoom or a similar program, you can secure the enrollment form with the client (applicant). You must give the applicant control to sign and complete the enrollment process. In doing so, it is MMO’s expectation that the client is driving the enrollment form, not the agent. This feature can be used for both Individual and Medicare product lines.

 

  • Effective July 1, 2020, Medical Mutual is waiving copays for in-network PCP visits and in-network lab and diagnostic testing performed on the same day as PCP visits for all Medicare Advantage members through Dec. 31, 2020. Members are receiving an email or letter telling them about the applicable change(s).

 

  • MMO recently created two Turning 65 fliers that agents can send to clients who are aging in to Medicare. View sample #1. View sample #2. If you are interested in customization, please let me know.

 

 

  • As part of MMO’s ongoing Member Health Quality campaign, they will be sending in-home Hemoglobin A1C Test kits to approximately 2,500 Medicare Advantage plan members who have been diagnosed with diabetes and are due for this screening based on prior claims.

 

  • As you know, Centers for Medicare & Medicaid Services guidance states that individuals are not permitted to be enrolled in a Medicare Supplement and Medicare Advantage plan at the same time. Please guide your clients on how to terminate their Medicare Supplement plan if they are enrolling in a Medicare Advantage plan.

UHC 2021 Certification

/in , , /by

A Message from UnitedHealthcare:

2021 Certifications Now Open!

It’s that time!  You can now certify to sell 2021 UnitedHealthcare® Medicare Solutions products.

What you need to know:

  • NEW! Access 2021 UnitedHealthcare Certifications in our new learning management system called Learning Lab for simplified use, clearer assignments and easier tracking.
  • NEW! All Certification modules and assessments are available in both English and Spanish.
  • Passing the prerequisite tests (Medicare Basics Test, Ethics and Compliance Test, and AARP Course) certifies you to sell Medicare Advantage* (MA), Prescription Drug and AARP® Medicare Supplement Insurance Plans from UnitedHealthcare plans!
  • To sell Chronic or Dual Special Needs Plans (DSNP), take the Chronic/Dual SNP module and test after you have passed all your prerequisite tests.
  • Don’t forget to take 2021 Events Basics if you plan to conduct in-person or virtual events!

How to take certifications

  • Certification modules and tests are open 24 hours a day, seven days a week Jarvis>Knowledge Center>Learning Lab.
  • You will have six attempts to complete an assessment with a minimum passing score of 85 percent.
  • Answer a question correctly and you’ll move immediately to the next question; answer a question incorrectly and you’ll receive feedback that it was wrong and then you will move to the next question.

UnitedHealthcare will once again accept AHIP’s Medicare + + Fraud, Waste and Abuse Training, which satisfies the requirement for the UnitedHealthcare Medicare Solutions Certification module, Medicare Basics Test (including Medicare Advantage, Prescription Drug and Medicare Supplement Plans). If you wish to receive the $50 discount on AHIP from UnitedHealthcare, you must access the AHIP/UHG co-branded website via the link provided in Learning Lab.

DOWNLOAD: UHC’S 2021 CERTIFICATION USER GUIDE

 

For more information, refer to the 2021 Certification User Guide on Learning Lab or contact your CSM Service Rep