Cigna’s 20212 PDP Pricing Issue- Please Read

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CIGNA announcement as of 10/16/20:

IMPORTANT UPDATE: Regarding Individual 2021 PDP Plans

 

We’ve identified an issue with our 2021 prescription drug plans’ (PDP) pricing posted on CMS’ Plan Finder tool (Medicare.gov). The drug pricing posted for our three Cigna and three Express Scripts PDPs is incorrect. While consumers will be able to enroll, neither you nor your customers will be able to fully evaluate our 2021 PDP pricing using CMS’ Plan Finder tool (Medicare.gov), Express-ScriptsMedicare.com, nor Cigna.com.

This does NOT impact our MAPD plans for 2021.

We are working diligently to correct the issue and expect to have the pricing corrected on Cigna.com and Express-ScriptsMedicare.com by October 20th and on Medicare.gov no later than October 26th. We will notify you once the pricing has been updated and suggest that you revisit the sites on the dates listed.

Please note that this issue does not impact our 2020 PDP pricing. All 2020 plans can be found on Cigna.com, Express-ScriptsMedicare.com, as well as Medicare.gov.

We apologize for any inconvenience. If you have any questions, please contact CARL at 866.442.7516 or your Cigna Broker Representative.

UHC’s 2021 National Network List

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UHC has created a 2021 National Network List  showing what MAPD plans; National Network, Passport, or Neither.

DOWNLOAD DOCUMENT HERE

Also, UHC added a National provider network to plans that previously had the Passport Travel benefit in 2020.  Members will be impacted by this and will see the change in their ANOC.

 

Any questions, please contact your Cornerstone Representative.

Devoted Health AEP 2021 Plan Highlight & Process Overviews

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Devoted Health Message from 10/15/20:

 

AEP 2021 is finally here!  Whether you have partnered with us in years prior or not, we are thrilled to have you as part of the Devoted Health Team! There is so much to be excited about, even with a pandemic going on. Your safety is always top of mind for us, so don’t forget to take the proper precautions when selling in the field. We are here to support you every step of the way, here is some key info about how we built our 2021 Devoted Health Medicare HMO plans, updates on our new processes, and quick access to our resources.

 

2021 Plan Highlights

By now you should have heard about our 2021 benefits. If you haven’t, here are some quick highlights you should keep top of mind while meeting with your clients.

 

Devoted Health is committed to building the right plan for “Mom”.  That’s why we have built sustainable plans for the long term:

 

  • Competitive benefits that we can maintain year-to-year without member disruption
    • Intention is to offer competitive benefits that will help us sell and retain members while not going overly aggressive and needing to make drastic changes in the future
  • HMO network built to last
    • Partnering with a high-performing PCP network
    • A large specialist network built through collaboration with PCPs to ensure the ones the PCPs prefer are included and that they have proven high-quality outcomes.

 

Better member experience – it’s in the details

 

Not only do we offer extremely competitive benefits across the board, we’ve also built our benefits to avoid common member pain points*:

 

  • Coverage for extras such as compression stockings, mastectomy sleeves, wigs, bathroom safety equipment, and Personal Emergency Response System (PERS)
  • Earn Devoted Dollars for preventive screenings and annual PCP visits
  • All colonoscopies are $0, both preventive and diagnostic, at any network location – this includes polyp removal in conjunction with a colonoscopy
  • Grocery Delivery Service: Up to $20 per month ($240 per year) for chronically ill members (excludes cost of food)
  • Part B drug cost share (when applicable): Cost share only applies to portion of the drug administered – if drug remainder is discarded, the discarded cost  is covered 100% by Devoted Health
  • And many more! Be sure to check out all our benefits at www.devoted.com

*Not all Devoted Health plans offer these benefits

 

Important processes to know

 

Agent Portal 

Have you logged onto our Agent Portal?  It’s a one-stop-shop to Devoted Health resources and an easy way to submit an electronic application (instructional video here).  Here is the Quick Start Guide or give us a call and we’ll walk you through it.

 

Paper Applications

For submission of paper enrollments  we now require the following pertinent enrollment pieces to be completed thoroughly and  included when sending to us:

 

Faxing Submission Requirements

  • Fax cover page (or document with same fields)
  • Enrollment form (included in sales kit)
  • Enrollment receipt (included in sales kit)
  • Scope of Appointments (SOA):  this form is double-sided this year, please be sure to fax both sides

 

Mailing Submission Requirements

  • Enrollment form
  • Enrollment receipt

 

Don’t forget to write your NPN on all enrollment form  pages prior to faxing to ensure we can reach out to you if all faxed pages don’t come through properly. The Enrollment Receipt must be submitted  with all paper enrollment forms (carbon copy should stay with the beneficiary).

 

Quick Resources 

  • Scope of appointment (English/Spanish)- online version that will email you a copy (instructional video here)
  • Play the full Devoted Sales Presentation Video OR use our handy Flipbook
    • Sales Video (English) — can be downloaded in our marketing portal
    • Sales Video (Spanish) — can be downloaded in our marketing portal
    • Sales Flipbook

As always, we are here to support you every step of the way. Don’t hesitate to contact Agent Support if you have questions or need assistance. We wish you a safe and successful  AEP selling season!

 

MediGold’s 2021 Online Enrollment Information

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MediGold has improved  their online/remote enrollment capabilities for 2021 AEP and the future!

They are excited to announce a partnership with Connecture. Using the Connecture platform, MediGold brokers will now able to fill out applications electronically and send them to their members and prospects for their signature via email or text! As long as the Medicare beneficiary has either an email account, or a smartphone, you will have the ability to enroll them remotely into a MediGold plan.

T he links below provide you with video demonstrations on how to use the MediGold Online Enrollment Solution.

ConnectureDRX Professional Shopping, Quoting, Enrollment 2021

ConnectureDRX Consumer Shopping & Enrollment 2021

ConnectureDRX Scope of Appointment 2021 (short)

ConnectureDRX Shopping Link 2021 (short)

ConnectureDRX Quoting 2021 (short)

ConnectureDRX Guided Help 2021 (short)

ConnectureDRX Text and Email to Enroll 2021 (short)

 

If there are any questions, please reach out to CSM representative.

 

MMO October Medicare Updates

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Medicare Updates 

·         Send members the quote so they can complete the entire application.

·         Complete the application on behalf of your clients and email them the application to sign and submit.

·         Purchase a screen-sharing service, such as Zoom. You can then screen-share while completing the application on a member’s behalf. Once you arrive at the signature page, the member must request access to your screen to sign and submit the application.
For all three options, start with these steps:
·         Visit MyBrokerLink and log in.

·         Go to the Sales & Quoting tab and click Quote/Enroll Medicare.

  • Key changes for 2021 include:
    • A new $0 premium Signature HMO plan in Regions 1 and 3
    • An expansion of our Secure HMO plan to all of Regions 1 and 3 – while this plan has a $0 premium for members who receive 100% of the Low Income Subsidy (LIS), it’s a budget-friendly option for all members
    • The Classic, Secure and Signature HMO plans provide between $100 and $150 in over-the-counter benefits for members in Regions 1 and 3
    • All plans include more dental coverage, with some offering comprehensive coverage
    • All plans now include an on-demand telehealth (telemedicine) benefit
  • If your clients have questions on how to access care when their provider is not available or they are traveling, please share the Where to Receive Care Away from Home flier.
  • If you have submitted your Medicare Advantage (MA) Addendum but haven’t completed your MA certification, it’s not too late.
    •  Visit MyBrokerLink and log in.
    •  Go to the Sales & Quoting tab and click Medicare Advantage.
    •  Select Training and Certification.
  • The 2021 Medicare Supplement rates and online enrollment will be released mid-to-late October.

 

Aetna Keeps American Health Network for Ohio!

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Aetna and American Health Network have come to an agreement, and contracts have been signed to keep AHN in the network! A retraction letter has already been reviewed and approved by both AHN and Aetna.

There will be no network disruption or gaps in care for your members who received the notice and they should be receiving the retraction notice in a few days that advises them of this, and apologizes for the confusion.

Indiana is currently in discussions with AHN on an in network agreement but their Market is not included in this current agreement. More to come.

 

If you have any questions reach out to your CSM rep.

Cinga 2021 Star Rating News!

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The Centers for Medicare and Medicaid Services (CMS) announced 2021 Medicare Stars Quality Ratings (Stars) for Medicare Advantage plans, and Cigna could not be more excited to let you know how they  stack up for AEP 2021.

 

The bottom line is, Cigna’s  Medicare Advantage plans rank better than ever. In 2021, they expect 88% of Medicare Advantage and Prescription Drug Plan (MAPD) customers will be in a 4 Star rated plan or higher nationally– up 11% in just two years.

 

Highlights of their 2021 Stars Ratings include:

·     A 5 Star plan rating in Florida for the third year in a row.

·     A third year of 4.5 Star performance in Alabama, Tennessee and Texas.

·     We expect to earn 4.5 Stars in North Carolina for the first time. Additionally, South Carolina earned 4 Stars for the first time.

·     We held steady in Arizona, Mississippi and Pennsylvania, which maintained their 4 Star ratings.

 

For market-specific results, please click here.

Cigna is proud of these results and the positive impact it will have on your customers. It’s more evidence that it’s the Right Time, Right Now to sell Cigna Medicare Advantage.

Aetna’s DVH Benefit in Ohio Update

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You asked, we listened. We now offer a new $2,000 benefit amount for our Dental, Vision and Hearing plans in Ohio, in addition to the existing $1,000 and $1,500 benefit amounts.

It’s easy to start selling

Get quotes on the go, straight from your phone with our new free mobile app. It’s easy to install the app on your mobile device from both the Apple App Store and the Android Play Store. Just search for “Quotes on the go.”

Ready to submit an application? You can use Aetna Quote & Enroll, our online application tool.

If you prefer to have paper materials, you can order state-specific sales materials.