Aetna: Tracking Apps & Converting Paper to E-apps

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Aetna message from 10/19/20:

Tracking your applications quickly

With everything going on during AEP, we know that timely information is important. Here are two ways to quickly stay in the know about your applications:

And if you have any questions, you can use the new live chat feature on the website.

Save time by converting your paper applications to E-Apps

Did you know that you can enter the data from the paper applications you receive into Aetna Quote & Enroll? There’s no need to fax a paper application after you’ve entered it into the tool.

By converting your paper applications to E-Apps, you can:

  • Avoid time-consuming errors
  • Have faster visibility to your application status
  • Get prompt underwriting decisions
Watch training video for Aetna Quote & Enroll 

MMO Med Supp Premium Credits Offered to Members

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Medical Mutual Issuing Premium Credits to Individual Plan and Medicare Supplement Plan Members

10/16/2020

Medical Mutual is issuing a premium credit to all members enrolled in our Individual plans (ACA, grandfathered and grandmothered) and members enrolled in a Medicare Supplement insurance plan prior to June 1, 2020. The credit reduces the members’ December medical and dental premiums by 40%.

 

While Medical Mutual has been at the forefront of offering support to our communities through our Pandemic Relief Initiative, the premium credit is meant to make that support a little more personal for our members where we can, and provide some financial relief during these challenging and uncertain times.

 

Eligible existing members in Individual ACA plans are being notified of the premium credit via letter the week of Oct. 12, 2020. These members can expect to see the premium credit when they receive their December 2020 invoice or deduction amount if the member is on autopay. Letters to eligible members in Individual grandfathered and grandmothered plans, as well Medicare Supplement insurance plans, are expected to be released the week of Oct. 19, 2020.

 

Invoices for December premiums that show the premium credit could reach members as early as Nov. 1, 2020. Information regarding Medical Mutual’s plan to offer relief to fully insured group customers will be coming soon.

 If you have questions please contact your Cornerstone Senior Representative. 

UHC’s 2021 National Network List

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UHC has created a 2021 National Network List  showing what MAPD plans; National Network, Passport, or Neither.

DOWNLOAD DOCUMENT HERE

Also, UHC added a National provider network to plans that previously had the Passport Travel benefit in 2020.  Members will be impacted by this and will see the change in their ANOC.

 

Any questions, please contact your Cornerstone Representative.

MediGold’s 2021 Online Enrollment Information

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MediGold has improved  their online/remote enrollment capabilities for 2021 AEP and the future!

They are excited to announce a partnership with Connecture. Using the Connecture platform, MediGold brokers will now able to fill out applications electronically and send them to their members and prospects for their signature via email or text! As long as the Medicare beneficiary has either an email account, or a smartphone, you will have the ability to enroll them remotely into a MediGold plan.

T he links below provide you with video demonstrations on how to use the MediGold Online Enrollment Solution.

ConnectureDRX Professional Shopping, Quoting, Enrollment 2021

ConnectureDRX Consumer Shopping & Enrollment 2021

ConnectureDRX Scope of Appointment 2021 (short)

ConnectureDRX Shopping Link 2021 (short)

ConnectureDRX Quoting 2021 (short)

ConnectureDRX Guided Help 2021 (short)

ConnectureDRX Text and Email to Enroll 2021 (short)

 

If there are any questions, please reach out to CSM representative.

 

MMO October Medicare Updates

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Medicare Updates 

·         Send members the quote so they can complete the entire application.

·         Complete the application on behalf of your clients and email them the application to sign and submit.

·         Purchase a screen-sharing service, such as Zoom. You can then screen-share while completing the application on a member’s behalf. Once you arrive at the signature page, the member must request access to your screen to sign and submit the application.
For all three options, start with these steps:
·         Visit MyBrokerLink and log in.

·         Go to the Sales & Quoting tab and click Quote/Enroll Medicare.

  • Key changes for 2021 include:
    • A new $0 premium Signature HMO plan in Regions 1 and 3
    • An expansion of our Secure HMO plan to all of Regions 1 and 3 – while this plan has a $0 premium for members who receive 100% of the Low Income Subsidy (LIS), it’s a budget-friendly option for all members
    • The Classic, Secure and Signature HMO plans provide between $100 and $150 in over-the-counter benefits for members in Regions 1 and 3
    • All plans include more dental coverage, with some offering comprehensive coverage
    • All plans now include an on-demand telehealth (telemedicine) benefit
  • If your clients have questions on how to access care when their provider is not available or they are traveling, please share the Where to Receive Care Away from Home flier.
  • If you have submitted your Medicare Advantage (MA) Addendum but haven’t completed your MA certification, it’s not too late.
    •  Visit MyBrokerLink and log in.
    •  Go to the Sales & Quoting tab and click Medicare Advantage.
    •  Select Training and Certification.
  • The 2021 Medicare Supplement rates and online enrollment will be released mid-to-late October.

 

Aetna Keeps American Health Network for Ohio!

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Aetna and American Health Network have come to an agreement, and contracts have been signed to keep AHN in the network! A retraction letter has already been reviewed and approved by both AHN and Aetna.

There will be no network disruption or gaps in care for your members who received the notice and they should be receiving the retraction notice in a few days that advises them of this, and apologizes for the confusion.

Indiana is currently in discussions with AHN on an in network agreement but their Market is not included in this current agreement. More to come.

 

If you have any questions reach out to your CSM rep.

Aetna’s DVH Benefit in Ohio Update

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You asked, we listened. We now offer a new $2,000 benefit amount for our Dental, Vision and Hearing plans in Ohio, in addition to the existing $1,000 and $1,500 benefit amounts.

It’s easy to start selling

Get quotes on the go, straight from your phone with our new free mobile app. It’s easy to install the app on your mobile device from both the Apple App Store and the Android Play Store. Just search for “Quotes on the go.”

Ready to submit an application? You can use Aetna Quote & Enroll, our online application tool.

If you prefer to have paper materials, you can order state-specific sales materials.

The Health Plan OH Plan Terminated for 2021

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THP Announcement as of 10/8/20:

 The Health Plan is terminating the following Medicare Advantage Plan for 2021: SecureCare Option IV HMO.

This is an Ohio only plan. Affected members are being notified this week.
Click here for information on the other plans that we are offering.

Please know that we did not arrive at this decision easily. We regret the inconvenience that this may cause you and your clients.

Please see your daily Enrollment Status report to identify any Option IV members.

 

If you have any questions, reach out to your CSM rep.