Aetna Ascend Video Capabilities – Virtual Home Appointments

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Exciting news to share – Ascend now has video capability to execute virtual Home Appointments!  View a  process document here that will walk you through this functionality.

  1. Agent will schedule a Home Appointment, will select date and time of the meeting.  The scheduled appointment will show under the appointments list on both the lead detail and appointment screens.
  2. The agent will have the ability to text or email the beneficiary the meeting details.
  3. On date of the meeting, the agent will select the appointment and start the meeting.  A preview of their video will show at that time.  The agent will have the ability to mute, stop video and hang up.
    1. The beneficiary will access the meeting by clicking the link provided and the meeting ID will automatically be populated.
    2. The beneficiary will need to select camera and microphone to allow Ascend access.
    3. The beneficiary is also able to start video, stop video and mute.

More information to come- stay tuned! Questions? Reach out to your Cornerstone rep today.

WellCare: AEP is HERE

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WellCare Message from 10/2/2020:

AEP is Here! AEP is finally here, and the combination of Centene and WellCare means greater opportunity for you!

Now, you can market and sell up to 5 health plans!

  • Allwell
  • Ascension Complete
  • Fidelis Care
  • Health Net
  • WellCare

Note: Not all health plans are available in all areas.

The easiest and fastest way to ensure that you are offering all plans available in your area and you are credited for each sale is to use the Ascend Enrollment Platform. (Currently, Ascend cannot be used for Fidelis Care enrollments.)

Application and Enrollment

Broker Identifier:

It is crucial that all applications include the correct agent identifier. Ascend will automatically attach your agent identifier to each application you submit: National Producer Number (NPN), Producer ID (PID), or Fidelis Care ID.

When submitting applications OUTSIDE of the Ascend Enrollment Platform, be sure to input the correct agent identifier:

*Fidelis Care Notes:

  • Beginning 10/1/2020, Fidelis Care will begin using a unique broker identifier consisting of the letters FB + NPN, for example: FB123456

Fidelis Care does not accept paper applications.

Ascend:

All health plan information has been loaded into Ascend. Please note, 2021 Enrollment Applications will not be accessible until 10/15.

As of 10/1 you should be able to access 2021 rates and benefits in the Ascend Mobile App. If you are not able to access 2021 plan information, please be sure to update the App. Click here for information on how to download and update the Ascend Mobile App.

Warning! Beginning 10/1/2020, the WellCare Mobile Enrollment Platform and Desktop Enrollment Platform (agent assisted) will be retired and no longer accessible. You will find our 2021 plans, benefits, rates and enrollment capabilities in Ascend.

Additional Resources:

Click here for Application & Enrollment Tools.

2021 CMS Enrollment Guidance Policy Revisions

The Centers for Medicare & Medicaid Services (CMS) has issued annual enrollment and disenrollment guidance revisions for contract year 2021.

All enrollments with an effective date on or after January 1, 2021, must be processed in accordance with the revised guidance requirements.

Significant Changes To Guidance:

  1. Effective for the plan year beginning January 1, 2021, CMS removed the prohibition on beneficiaries with ESRD enrolling in a Medicare Advantage (MA/MAPD) plan. Health plans can accept and process elections made by ESRD beneficiaries that choose to join a MA/MAPD plan during a valid election period.
  2. Special Election Periods (SEP) for Exceptional Conditions: CMS has codified a number of SEPs previously adopted and implemented through subregulatory guidance as exceptional circumstances SEP, additionally two new SEP’s have been added for exceptional circumstances: SEP for Individuals Enrolled in a Plan Placed in Receivership & SEP for Individuals Enrolled in a Plan that has been identified by CMS as a Consistent Poor Performer
  3. Medicare Advantage and Prescription Drug Plan Model Enrollment forms: CMS revised and improved the standard (“long�) model form used for MA/MAPD and PDP enrollments to a new streamlined form. All health plan enrollment applications have been revised in accordance with CMS guidance, including Allwell, Ascension Complete, Fidelis Care, Health Net, and WellCare.
  4. Electronic Signatures: As part of the Electronic Enrollment process, electronic signatures from a beneficiary that affirms his/her intent to complete the enrollment are acceptable. This change only applies to electronic enrollments. The affirmation requirements for the telephonic and paper enrollments remain the same.

 

 

Humana MP Important Network Change- Please Read

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Humana announcement on 10/1/20:

Beginning January 1, 2021, DaVita Inc. dialysis centers will no longer be in the Humana Medicare Advantage plan network.

While Humana continues to negotiate with DaVita, Inc., we wanted to make you aware of the change as it currently stands, as well as how Humana is planning to help members currently receiving treatment at DaVita Inc. dialysis centers.

Actions Humana is taking to support affected members:

  1. Despite the change, all current DaVita Inc. patients will be able to continue the same treatment at any DaVita dialysis center location or provider through the duration of their treatment in 2021 for Medicare Advantage members. That means their care will not have to change, and no action is required on their part.
  2. We know our members may have questions about what this means for their care, so Humana Member Services will be calling affected members to communicate this change. Additionally, Humana has created a dedicated team of highly trained member care specialists to help. Members may call 1-877-883-8511 or TTY 711, 7 days per week, 8 a.m. – 8 p.m., and we’ll answer questions about available services and treatment options.

Both the trust you’ve built and the conversations you share with your clients is invaluable to us during this transition, and we thank you for your ongoing partnership with Humana.

Dental Care Plus Commission Update

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Message from DCP on 10/1/20:

 

Effective October 1, 2020, our commission payment process will be transitioned to our parent company’s (DentaQuest) payment system. 

We are making this change as part of an overall enhancement to our commission payment process – including online access to commission statements (launching in 2021).

PLEASE NOTE THIS DOES NOT IMPACT THE CURRENT COMMISSION RATES/SCHEDULES.

For those of you who currently receive commission payments via paper check: your September commission check (paid in October) will be mailed from DentaQuest’s corporate office in Boston and will be branded with the DentaQuest logo.

If you are interested in receiving future payments electronically, please fill out this form and follow the submission instructions on the form. If you have questions, please direct them to Vicki Bratton at  vbratton@dentalcareplus.com.

 

If you have any questions please reach out to your Cornerstone Senior Marketing Rep

Mutual of Omaha: Aim High During This Medicare AEP!

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To ascend great heights, you must prepare. Literally. Above 7,000 feet, you must go through a process of altitude acclimation. And the higher you climb, the more you must prepare.
The same goes for your Med supp sales during Medicare’s Annual Enrollment Period (AEP).

Here are a few things that will help you on your way to the top by selling our Medicare supplements:

MACRA – You’ll need to understand how MACRA (the Medicare Access and CHIP Reauthorization Act) impacts which Medicare supplement plans your clients are eligible to purchase.
Guaranteed Issue Rights – It’s important to know if your clients have guaranteed-issue rights and what plans are available to them.
Proof of MA Disenrollment – You’ll need to make sure to submit documentation for Medicare Advantage enrollees switching to a Med supp plan.

Don’t worry. We have a handy flyer to help you get ready for your AEP ascent.
  Download the Flyer  

 

If you have any questions or want to get contracted with Mutual of Omaha please contact your CSM representative. 

Lumico Agent Center & e-Application Updates

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‘Something went wrong’ error message in e-App and what you can do to fix it

 

With the recent launch of the new Lumico Agent Center and new e-Application, Lumico has been receiving calls and e-mails from agents having issues with writing an application. A ‘Something went wrong’ error message has been popping up on the screen during the application process.

If you come across this error message, take the following steps:

  • Clear your browser cookie cache
  • Load the page again on the same browser
  • A step-by-step guide to clear cookies is included here: Cookie Removal Guide

If you are experiencing a ‘Something went wrong’ error message when you are registering for Lumico Agent Center, we have been and will continue to work with you on a case-by-case basis to address any issues related to this.

Lumico is doing everything they can to ensure you are ready to go in time for Annual Enrollment Period (AEP). If you need assistance please see below:

UHC: New Eligibility Lookup Tool on Jarvis!

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Now You can Verify Medicare and Medicaid Eligibility

UHC has a new, faster way for you to obtain Medicare and Medicaid eligibility. Instead of contacting the Producer Help Desk (PHD), you, as a UnitedHealthcare agent, can directly determine Medicare and Medicaid eligibility for consumers and members on Jarvis, any time, any day.

You can find the tool in the Enrollment tab located on Jarvis.

For step-by-step information on how to use the new Medicare and Medicaid Eligibility Lookup Tool, review the detailed job aid available on Learning Lab (Learning Lab>Content Library>Jarvis>Additional References). For ease and convenience, Medicaid searches also provide a list of UnitedHealthcare plans available for enrollment.

The new tool will be available for members living in a number of states starting today, with more states coming soon. Find full details on Jarvis.

LEARN MORE ON JARVIS

The HealthPlan 2021 Sales Materials Now Available

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GREAT NEWS: You can order your THP 2021 Medicare Products sales materials here!

Check the site often as some materials are not available at this time but will be available soon. If you have any questions about the materials, please contact your CSM representative with questions.

THP appreciates your business and look forward to a productive 2021 season!

Mutual of Omaha PDP RTS Status Updated on SPA

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Subject: Ready to Sell Status Monitoring Now Available on SPA

What is New?
Recently,  Mutual of Omaha has enhanced the user experience on Sales Professional Access (SPA), to include the ability for you to be able to see your Ready to Sell Status for Mutual of Omaha Rx Prescription Drug Plans. This enhancement will give all levels in a hierarchy, for PDP, line of sight to their Ready to Sell status. This status update will include items that may be missing or need to be completed, in order to successfully be Ready to Sell.

 

READ FULL ANNOUNCEMENT HERE 

Humana Dual Eligibility SNP Tool

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Humana Update: DE-SNP Tool

The Dual Eligibility SNP tool is a new link on the Quote & Enroll card.  This tool provides dual eligibility status for prospective members. If you have the member’s Medicaid information, you can enter it into the tool and receive eligibility status back. You no longer need to call ASU to get this information as it is now at your fingertips through Vantage.

 

VIEW THE DESNP VERIFICATION TOOL GUIDE