Cigna’s Tools for Selling Remotely This AEP

Since seniors say that this year they are four times as likely to talk with an agent about Medicare Advantage over the phone versus meeting – in person, Cigna champions the following tools for your success this AEP


  • Personalized URL (PURL): Your agents now have the ability to send an email link of their PURL website to clients and prospects. This allows all sales to automatically be tracked back to your agent for commissions.


  • Quick Quote: With this feature, your agents can send clients a few different plan options for their review. This feature will also make use of the PURL, tracking the sale back to the appropriate agent and ensuring commissions are paid correctly.


  • Broker assistance hotline: For clients who prefer to enroll over the phone, we offer a compliant phone line. Once the agent has confirmed the customer is ready to enroll, they will transfer the customer to a Cigna enrollment specialist who will complete the enrollment on the agents behalf, allowing them to remain Agent of Record.


Cigna provides you with the tools you need for success! Together all the way


If you have any questions please contact your Cornerstone Senior representative .

Lumico Agent Center & e-Application Updates

‘Something went wrong’ error message in e-App and what you can do to fix it


With the recent launch of the new Lumico Agent Center and new e-Application, Lumico has been receiving calls and e-mails from agents having issues with writing an application. A ‘Something went wrong’ error message has been popping up on the screen during the application process.

If you come across this error message, take the following steps:

  • Clear your browser cookie cache
  • Load the page again on the same browser
  • A step-by-step guide to clear cookies is included here: Cookie Removal Guide

If you are experiencing a ‘Something went wrong’ error message when you are registering for Lumico Agent Center, we have been and will continue to work with you on a case-by-case basis to address any issues related to this.

Lumico is doing everything they can to ensure you are ready to go in time for Annual Enrollment Period (AEP). If you need assistance please see below:

UHC: New Eligibility Lookup Tool on Jarvis!

Now You can Verify Medicare and Medicaid Eligibility

UHC has a new, faster way for you to obtain Medicare and Medicaid eligibility. Instead of contacting the Producer Help Desk (PHD), you, as a UnitedHealthcare agent, can directly determine Medicare and Medicaid eligibility for consumers and members on Jarvis, any time, any day.

You can find the tool in the Enrollment tab located on Jarvis.

For step-by-step information on how to use the new Medicare and Medicaid Eligibility Lookup Tool, review the detailed job aid available on Learning Lab (Learning Lab>Content Library>Jarvis>Additional References). For ease and convenience, Medicaid searches also provide a list of UnitedHealthcare plans available for enrollment.

The new tool will be available for members living in a number of states starting today, with more states coming soon. Find full details on Jarvis.


The HealthPlan 2021 Sales Materials Now Available


GREAT NEWS: You can order your THP 2021 Medicare Products sales materials here!

Check the site often as some materials are not available at this time but will be available soon. If you have any questions about the materials, please contact your CSM representative with questions.

THP appreciates your business and look forward to a productive 2021 season!

Get AEP Ready with Cigna MA

Less than one week until you can start marketing for AEP! Take a minute to refresh your memory about some of the ways Cigna makes your job easier.

Have you met CARL? 

The Cigna Agent Resource Line (CARL) is dedicated to helping broker partners with all things Cigna Medicare Advantage. CARL has extended hours for AEP. Beginning October 15, CARL is staffed with English- and Spanish-speaking service representatives Monday through Saturday, 8:00 a.m. – 5:00 p.m. Central time. To speak with a representative, call 866-442-7516. You can also email

Is my doctor in network? 

Cigna has added more than 25,000 new providers over the last year! When your customer asks if their physician is in network for a Cigna Medicare Advantage plan, it’s important to verify that provider’s participation. Here are three easy and quick ways to confirm a specific provider accepts Cigna Medicare Advantage:

For more in-depth information on using these tools to confirm a provider’s participation in Cigna’s Medicare Advantage network, check out the job aid.

Save time with Cigna’s new plan switch hotline

Got an existing customer who wants to switch to a new Cigna Medicare Advantage plan that is a better fit for them? Save time and send them to CARL. You remain the agent of record,Cigna service reps handle the plan change for you!

CARL has a special line that is only for plan changes for existing Cigna Medicare Advantage customers. Both English and Spanish speaking representatives who can help your customer switch to a new Cigna Medicare Advantage plan are available at Monday through Saturday from 8:00 a.m. – 5:00 p.m., beginning October 15, at 855-649-5105.

Mutual of Omaha PDP RTS Status Updated on SPA

Subject: Ready to Sell Status Monitoring Now Available on SPA

What is New?
Recently,  Mutual of Omaha has enhanced the user experience on Sales Professional Access (SPA), to include the ability for you to be able to see your Ready to Sell Status for Mutual of Omaha Rx Prescription Drug Plans. This enhancement will give all levels in a hierarchy, for PDP, line of sight to their Ready to Sell status. This status update will include items that may be missing or need to be completed, in order to successfully be Ready to Sell.



Humana Dual Eligibility SNP Tool

Humana Update: DE-SNP Tool

The Dual Eligibility SNP tool is a new link on the Quote & Enroll card.  This tool provides dual eligibility status for prospective members. If you have the member’s Medicaid information, you can enter it into the tool and receive eligibility status back. You no longer need to call ASU to get this information as it is now at your fingertips through Vantage.



Guidance: MedicareCENTER Transition to 2021 Platform – October 1, 2020


Transitions to the 2021 Platform on OCTOBER 1, 2020  


Agents already active in MedicareCENTER can continue using their current site access, login, and unique Personal Shopping link for business with October 1, November 1, and December 1, effective dates.

Agents new to MedicareCENTER can click the button below: LINK MedicareCENTER 2020, and follow the log-in prompts to access the platform.  Optional: Retrieve a unique Personal Shopping link under the Account option.



New and active agents can access the MedicareCENTER 2021 site on October 1, to review plans with a January 1, 2021 effective date –selling begins October 15, 2020.

Save the date!

1. On or after October 1, 2021, go to the new MedicareCENTER login page at, or use the 2021 button, below.

3. Login to MedicareCENTER using your current Username and Password

3. To retrieve your 2021 unique Personal Shopping link, select ‘Account’, located in the top row of the site navigation, and click ‘Personal Shopping Link’.

Important:  Agents using MedicareCENTER should update or add any FAVORITED, BOOKMARKED, OR SAVED LINKS in your browsers to the with the new 2021 MedicareCENTER site ( PLUS, if applicable, update your MedicareCENTER Personal Shopping link on your WEBSITE, SOCIAL MEDIA SITES, EMAILS, AND OTHER DIGITAL COMMUNICATIONS with your new, unique, 2021 Personal Shopping link

CMS Released Insulin Manufacturers List

CMS has released a list of Pharmaceutical Insulin Manufacturers that will participate in the Part D Senior Savings Model in 2021.

There are currently three manufacturers involved:

  1. Eli Lilly and Company
  2. Novo Nordisk, Inc. and Novo Nordisk Pharma, Inc.
  3. Sanofi-Aventis U.S. LLC

The Part D Senior Savings Model is part of CMS’ ongoing efforts to keep insulin co-pays at a $35 maximum for the consumer. This is an ongoing list that is subject for updates, you can view the full list HERE.

Cigna Offers Virtual Enrollment for AEP 2021

AEP marketing is shaping up to be quite different this year. Recent statistics show that 89 percent of seniors are staying home more, and they are four times as likely to talk to an agent over the phone versus meeting in person.

With that in mind, Cigna is supporting you this AEP is with online tools that help you sell. Our online enrollment portal, Connecture DRx, gives you the ability to enroll your customers from anywhere in the world.


This enrollment tool touts two valuable features that can enable you to grow your sales:

1.  Personalized URL (PURL): send an email link of your PURL website to your clients and prospects. This allows all sales to automatically be tracked back to you for commissions.

2.  Quick Quote: With this feature, you can send your client a few different plan options for their review. This feature will also make use of your PURL, tracking the sale back to the appropriate agent and ensuring commissions are paid correctly.




You can also access all the training materials by logging into Producers’ University and following these links:


Resource Library / Sale / Connecture DRx


From here you can look through the training guide as well as several other job aids that help make using this tool easy for you and your customer.