A rapidly growing topic that is a big driver of client retention is provider care.  An agent’s role has expanded beyond looking up if a doctor is in or out-of-network and now includes discussing quality of care.  Humana continues to expand training resources has paired with multiple senior-focused providers to help agents navigate this discussion.

Top Performing Providers – A general training available for all agents across the country.

Wednesday, February 16 @ 12:00 pm ET

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